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psi-gary asked on

Outlook 2007 converts my messages to plain text and then sends a reply as garbled characters

I send out my e-mail message in HTML and then when the person I sent it to receives it it's in "plain text".  She then replies to my message and the text of her reply is garbled.  I have checked her machine and her mail format is set to HTML.  If she send me a NEW message all is GOOD!  Just replies and forwards get funked up.
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Outlook

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psi-gary

8/22/2022 - Mon
johnb6767


Any chance you are missing a font that she is using for a Reply/Forward?
ASKER
psi-gary

It's possible, but without re-imaging the machine, I don't know of an easy way to fix that.
ASKER
psi-gary

Also, when she sends a NEW message from her machine it works fine.  It's only replies and forwards that's causing this strange behavior.
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johnb6767

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ASKER
psi-gary

That did the trick!  Thank You!