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Outlook 2007 converts my messages to plain text and then sends a reply as garbled characters

Posted on 2010-11-16
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Last Modified: 2012-05-10
I send out my e-mail message in HTML and then when the person I sent it to receives it it's in "plain text".  She then replies to my message and the text of her reply is garbled.  I have checked her machine and her mail format is set to HTML.  If she send me a NEW message all is GOOD!  Just replies and forwards get funked up.
Outlook-text.JPG
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Question by:psi-gary
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Expert Comment

by:johnb6767
ID: 34152616

Any chance you are missing a font that she is using for a Reply/Forward?
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Author Comment

by:psi-gary
ID: 34154864
It's possible, but without re-imaging the machine, I don't know of an easy way to fix that.
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Author Comment

by:psi-gary
ID: 34155174
Also, when she sends a NEW message from her machine it works fine.  It's only replies and forwards that's causing this strange behavior.
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johnb6767 earned 500 total points
ID: 34161787
Outlook>Tools>Options>Mail Format>Stationary and Fonts>Personal Stationary... Try setting the Reply/forward font to something different....
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Author Closing Comment

by:psi-gary
ID: 34164737
That did the trick!  Thank You!
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