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Outlook 2007 pop3 pdf from Unix server

Posted on 2010-11-16
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Last Modified: 2012-05-10
Hi, all.

i have a client, who is among 6 other people who get a weekly email from a unix broadcast server.  it is a batch job, arriving every Sunday.  the unix server generates a pdf and sends it as an attachment with no email body to probably thousands of users across the country.  the client here uses pop3.

if you go to webmail, you see an email full of gibberish.  when downloaded into outlook, all 5 compatriots get the attachment correctly.  he does not.  he used to get it correctly, then we rebuilt his laptop (from Vista) with windows 7 and it worked for a few weeks, was on and off for a few weeks, now for about 6 weeks always comes down as gibberish (ascii characters in the email with no attached pdf).  

i can't get the unix place to generate test emails or change anything.  the provider (Verio in Dallas) has looked at it for weeks and accomplished nothing.  

this client, and several of his compatriots, uses office 2007, fully patched.  probably acrobat reader 8, although i'm not sure.

i reinstalled office last week with no result.

where/how/what/help???

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Question by:sumton1
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Expert Comment

by:dacasey
ID: 34153164
I one of his compatriots forwards his readable message to our problem child does the problem persist?
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Author Comment

by:sumton1
ID: 34154092
if one of the others forwards the email which has correctly downloaded then the problem does not persist.  it is only when this person downloads the email from the pop3 server.  and, btw, if someone sends him a pdf in the normal way, through a windows workstation, he can receive the attachment just fine.  
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Expert Comment

by:acpang
ID: 34220849
He must have something else installed that's interfering with Outlook's recognition of MIME attachments.  Perhaps some Usenet reading software or other mail reading software.
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sumton1 earned 0 total points
ID: 34241922
as far as i can tell, there is nothing unusual/different/problematic on the computer.  i built it from scratch a few months ago.  

i downloaded and installed FoxitPreviewHandlerSetup.msi, which is a freeware program which allows you to view PDF's inside of outlook, instead of having to open them in a program such as acrobat reader.  that solved it.  which says to me, at least, that there was something wrong about the IE/PDF/Outlook connections.  not sure what, why, or how, but maybe this will help someone else.
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Author Closing Comment

by:sumton1
ID: 34276760
Issue resolved; users attempt to solve are appreciated but did not result in resolution
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