?
Solved

Outlook 2007 pop3 pdf from Unix server

Posted on 2010-11-16
5
Medium Priority
?
359 Views
Last Modified: 2012-05-10
Hi, all.

i have a client, who is among 6 other people who get a weekly email from a unix broadcast server.  it is a batch job, arriving every Sunday.  the unix server generates a pdf and sends it as an attachment with no email body to probably thousands of users across the country.  the client here uses pop3.

if you go to webmail, you see an email full of gibberish.  when downloaded into outlook, all 5 compatriots get the attachment correctly.  he does not.  he used to get it correctly, then we rebuilt his laptop (from Vista) with windows 7 and it worked for a few weeks, was on and off for a few weeks, now for about 6 weeks always comes down as gibberish (ascii characters in the email with no attached pdf).  

i can't get the unix place to generate test emails or change anything.  the provider (Verio in Dallas) has looked at it for weeks and accomplished nothing.  

this client, and several of his compatriots, uses office 2007, fully patched.  probably acrobat reader 8, although i'm not sure.

i reinstalled office last week with no result.

where/how/what/help???

0
Comment
Question by:sumton1
[X]
Welcome to Experts Exchange

Add your voice to the tech community where 5M+ people just like you are talking about what matters.

  • Help others & share knowledge
  • Earn cash & points
  • Learn & ask questions
  • 3
5 Comments
 
LVL 5

Expert Comment

by:dacasey
ID: 34153164
I one of his compatriots forwards his readable message to our problem child does the problem persist?
0
 

Author Comment

by:sumton1
ID: 34154092
if one of the others forwards the email which has correctly downloaded then the problem does not persist.  it is only when this person downloads the email from the pop3 server.  and, btw, if someone sends him a pdf in the normal way, through a windows workstation, he can receive the attachment just fine.  
0
 
LVL 3

Expert Comment

by:acpang
ID: 34220849
He must have something else installed that's interfering with Outlook's recognition of MIME attachments.  Perhaps some Usenet reading software or other mail reading software.
0
 

Accepted Solution

by:
sumton1 earned 0 total points
ID: 34241922
as far as i can tell, there is nothing unusual/different/problematic on the computer.  i built it from scratch a few months ago.  

i downloaded and installed FoxitPreviewHandlerSetup.msi, which is a freeware program which allows you to view PDF's inside of outlook, instead of having to open them in a program such as acrobat reader.  that solved it.  which says to me, at least, that there was something wrong about the IE/PDF/Outlook connections.  not sure what, why, or how, but maybe this will help someone else.
0
 

Author Closing Comment

by:sumton1
ID: 34276760
Issue resolved; users attempt to solve are appreciated but did not result in resolution
0

Featured Post

Learn how to optimize MySQL for your business need

With the increasing importance of apps & networks in both business & personal interconnections, perfor. has become one of the key metrics of successful communication. This ebook is a hands-on business-case-driven guide to understanding MySQL query parameter tuning & database perf

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

Article by: Leon
Software Metering within our group of companies has always been an afterthought until auditing of software and licensing became a pain point. Orchestrator and SCCM metering gave us the answer and it was an exciting process.
Citrix XenApp, Internet Explorer 11 set to Enterprise Mode and using central hosted sites.xml file.
The viewer will learn how to use a discrete random variable to simulate the return on an investment over a period of years, create a Monte Carlo simulation using the discrete random variable, and create a graph to represent the possible returns over…
If you’ve ever visited a web page and noticed a cool font that you really liked the look of, but couldn’t figure out which font it was so that you could use it for your own work, then this video is for you! In this Micro Tutorial, you'll learn yo…
Suggested Courses

771 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question