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Cisco AP not broadcasting SSID to Macs

Am having a very strange issue where we just purchased and setup two Cisco AIR-AP1141N access points that will not broadcast their SSID to any Apple device (MacBook, iPhone, iPad). The devices can manually enter in the SSID and connect, but it does not seem to be broadcasting correctly to a Mac. It broadcasts fine to all Windows machines.

SSID is set with the following:

Methods Accepted: Open Authentication
EAP Authentication Servers: Use Defaults
MAC Authentication Servers: Use Defaults
Key Management: Mandatory
Enable WPA
Enable Client MFP on this SSID
Advertise Extended Cabilities of this SSID
Advertise Wireless Provisioning Services (WPS) Support
Advertise this SSID as a Secondary Broadcast
Set Beacon Mode: Single BSSID

Cisco software version: 12.4(21a)JA1

Any thoughts?

strung

Are any updates available for the CISCO software?

strung

Is there a setting for Short or Long Preamble? If so, set it to LONG.

ShareefHuddle

Upgrade to 12.4.23c-JA

toddthejackass

ASKER

Strung, I don't see the Wireless Preamble option, as according to Cisco, the preamble is for 802.11b and 802.11g only, and this is an N device.

toddthejackass

ASKER

Sharee, is there any way to get that without having the Cisco Technical Support Services Agreement?

ShareefHuddle

I had it in my downloads:
http://www.4shared.com/file/5ybfOR4Z/c1140-rcvk9w8-tar124-23cJA.html

toddthejackass

ASKER

Shareef, when I uploaded the file you attached it is now producing a Red, Amber, and Green light pattern, and I can't login into it. So.... yeah.... that didn't seem to work.

ShareefHuddle

That's no good :( That was directly from Cisco. Which indicators are what color?

ShareefHuddle

Have you consoled into it? If so what do you see in boot process?

toddthejackass

ASKER

Could have been on my end as a corrupt download... or something got messed up while flashing it. It totally happens.

The unit is an AIR-AP1141N, and so it only has one light on the front. It's flashing a sequence of lights (Red -> Yellow -> Green). It's been doing this for about 1.5 hours now.

I have a backup so I can reset to Factory Defaults if needed.

ShareefHuddle

Are these the stand alone AP's or with a controller?

toddthejackass

ASKER

Standalone. So I will need to console in I think.

ShareefHuddle

Yes you will :( Let me know what you see

toddthejackass

ASKER

Using Putty to access it with the Green -> Red -> Amber lights, nothing is displaying.

So I decided to do a factory reset. Unfortunately when I tried to flash the new software again, it seems stuck uploading. It's been going on for 68 minutes now, where it says it should take only between 5 and 15 minutes. The only popup that is still working is the one counting the elapsed time. The other two show that the browser cannot display the webpage.

Now it is flashing green -> red -> amber again... :(

Do we know for sure that this firmware will work for the AIR-AP1141N (standalone AP)?

Thanks!

toddthejackass

ASKER

Shareef:

I found out what was causing the issue with the file you attached. It was a valid image, but we have an Autonomous Access Point, and that image was designed for a Lightweight Access Point. So the blinking lights were the device looking for a controller (that doesn't exist).

I definitely should have noted that the device is a Cisco AIR-AP1141N running in Autonomous mode.

toddthejackass

ASKER

According to the tech with Cisco, the correct IOS version to use is:

c1140-k9w7-tar.124-21a.JY.tar

You wouldn't happen to have that in a file somewhere, would you? Our Cisco Support Contract (for downloading) has expired.

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ShareefHuddle

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toddthejackass

ASKER

So the firmware update finally worked, though it is still not broadcasting the SSID to Apple products (or Android phones) correctly.

Does it have something to do with the security settings? The encryption is set to:

WPA
Cipher - TKIP

Thanks.

ShareefHuddle

No that should work. I have the same setup. Post your config

toddthejackass

ASKER

!
version 12.4
no service pad
service timestamps debug datetime msec
service timestamps log datetime msec
service password-encryption
!
hostname ap
!
enable secret 5 $1$k/Eu$ox6yOBBqzib2CggjR.Zhe/
!
no aaa new-model
!
!
dot11 syslog
!
dot11 ssid ROOTWIFI
authentication open
authentication key-management wpa
wpa-psk ascii 7 04585B0009721F4C5A180B42
information-element ssidl advertisement wps
!
!
!
username XXXXX password 7 062506324F41
!
!
bridge irb
!
!
interface Dot11Radio0
no ip address
no ip route-cache
!
encryption mode ciphers tkip
!
ssid ROOTWIFI
!
antenna gain 0
speed basic-1.0 basic-2.0 basic-5.5 basic-11.0 basic-6.0 basic-9.0 basic-12.0 basic-18.0 basic-24.0 basic-36.0 basic-48.0 basic-54.0 m0. m1. m2. m3. m4. m5. m6. m7. m8. m9. m10. m11. m12. m13. m14. m15.
channel 2422
station-role root
bridge-group 1
bridge-group 1 subscriber-loop-control
bridge-group 1 block-unknown-source
no bridge-group 1 source-learning
no bridge-group 1 unicast-flooding
bridge-group 1 spanning-disabled
!
interface GigabitEthernet0
no ip address
no ip route-cache
duplex auto
speed auto
no keepalive
bridge-group 1
no bridge-group 1 source-learning
bridge-group 1 spanning-disabled
!
interface BVI1
ip address dhcp client-id GigabitEthernet0
no ip route-cache
!
ip http server
no ip http secure-server
ip http help-path http://www.cisco.com/warp/public/779/smbiz/prodconfig/help/eag
bridge 1 route ip
!
!
!
line con 0
line vty 0 4
login local
!
end

SOLUTION

toddthejackass

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toddthejackass

ASKER

It took posting to an official Cisco forum in order to get the full solution.