gpaaw1
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Outlook Autodiscover is pointing to the wrong Exchange 2010 server
I have one Exchange 2010 server, 'MAILBOX', with Client Access, Hub Transport, and Mailbox roles installed. I was originally going to split out the roles on 2 servers. I had originally installed Client Access onto a server named 'XCH10'. I uninstalled the Client Access role using this EMS command prior to installing it on the MAILBOX server -
Setup.com /mode:uninstall /role:clientaccess
After moving a few 2003 mailboxes to the 2010 server, I try to open those mailboxes with Outlook 2010 but it thinks the mailboxes are located on the XCH10 server which no longer exists. In Outlook's Account Settings, I try to change the server name to MAILBOX for the email address and click Check Name and it switches back to XCH10.
I cannot find any reference to XCH10 in Exchange anywhere. Here's a few more details -
So how do I get Outlook to detect the correct server name to find the mailbox?
Thanks in advance!
Setup.com /mode:uninstall /role:clientaccess
After moving a few 2003 mailboxes to the 2010 server, I try to open those mailboxes with Outlook 2010 but it thinks the mailboxes are located on the XCH10 server which no longer exists. In Outlook's Account Settings, I try to change the server name to MAILBOX for the email address and click Check Name and it switches back to XCH10.
I cannot find any reference to XCH10 in Exchange anywhere. Here's a few more details -
Get-ClientAccessServer -> MAILBOX
Test-OutlookWebServices -> shows only the MAILBOX server, no mention of XCH10
ADSI Edit - browse down to Servers - MAILBOX - Protocols - Autodiscover - MAILBOX is the only server listed
Internal DNS A record for 'autodiscover' points to the IP address of the MAILBOX server
Properties of the domain user account, on the Exchange General tab, it shows the name of the mail store where the mailbox resides - Mailbox Database 1483239596//Mailbox Database 1483239596
In Exchange Management Console - Organization Configuration - Mailbox - Database Copies - I see the name of the mail database is mounted on the MAILBOX server.
Test-OutlookWebServices -> shows only the MAILBOX server, no mention of XCH10
ADSI Edit - browse down to Servers - MAILBOX - Protocols - Autodiscover - MAILBOX is the only server listed
Internal DNS A record for 'autodiscover' points to the IP address of the MAILBOX server
Properties of the domain user account, on the Exchange General tab, it shows the name of the mail store where the mailbox resides - Mailbox Database 1483239596//Mailbox Database 1483239596
In Exchange Management Console - Organization Configuration - Mailbox - Database Copies - I see the name of the mail database is mounted on the MAILBOX server.
So how do I get Outlook to detect the correct server name to find the mailbox?
Thanks in advance!
ASKER
Here you go. No mention of the XCH10 hostname though.
[PS] C:\Windows\system32>Get-Ou tlookProvi der |fl
RunspaceId : 940f8d9d-6c97-4d3e-a1bf-72 84f50e9636
CertPrincipalName :
Server :
TTL : 1
OutlookProviderFlags : None
AdminDisplayName :
ExchangeVersion : 0.1 (8.0.535.0)
Name : EXCH
DistinguishedName : CN=EXCH,CN=Outlook,CN=Auto Discover,C N=Client Access,CN=SomeDomain,CN=Mi crosoft Exchange,CN=Service
s,CN=Configuration,DC=Some Domain,DC= org
Identity : EXCH
Guid : 74433c8c-f058-4035-bdca-f4 9e1cee9a11
ObjectCategory : SomeDomain.org/Configurati on/Schema/ ms-Exch-Au to-Discove r-Config
ObjectClass : {top, msExchAutoDiscoverConfig}
WhenChanged : 10/27/2010 4:35:49 PM
WhenCreated : 10/27/2010 4:35:49 PM
WhenChangedUTC : 10/27/2010 9:35:49 PM
WhenCreatedUTC : 10/27/2010 9:35:49 PM
OrganizationId :
OriginatingServer : DC02.SomeDomain.org
IsValid : True
RunspaceId : 940f8d9d-6c97-4d3e-a1bf-72 84f50e9636
CertPrincipalName :
Server :
TTL : 1
OutlookProviderFlags : None
AdminDisplayName :
ExchangeVersion : 0.1 (8.0.535.0)
Name : EXPR
DistinguishedName : CN=EXPR,CN=Outlook,CN=Auto Discover,C N=Client Access,CN=SomeDomain,CN=Mi crosoft Exchange,CN=Service
s,CN=Configuration,DC=Some Domain,DC= org
Identity : EXPR
Guid : 1d167fa8-73d0-40d0-b23f-f9 40a9056362
ObjectCategory : SomeDomain.org/Configurati on/Schema/ ms-Exch-Au to-Discove r-Config
ObjectClass : {top, msExchAutoDiscoverConfig}
WhenChanged : 10/27/2010 4:35:49 PM
WhenCreated : 10/27/2010 4:35:49 PM
WhenChangedUTC : 10/27/2010 9:35:49 PM
WhenCreatedUTC : 10/27/2010 9:35:49 PM
OrganizationId :
OriginatingServer : DC02.SomeDomain.org
IsValid : True
RunspaceId : 940f8d9d-6c97-4d3e-a1bf-72 84f50e9636
CertPrincipalName :
Server :
TTL : 1
OutlookProviderFlags : None
AdminDisplayName :
ExchangeVersion : 0.1 (8.0.535.0)
Name : WEB
DistinguishedName : CN=WEB,CN=Outlook,CN=AutoD iscover,CN =Client Access,CN=SomeDomain,CN=Mi crosoft Exchange,CN=Services
,CN=Configuration,DC=SomeD omain,DC=o rg
Identity : WEB
Guid : fdedd618-d71d-4a0c-8213-0b 53f7d313d0
ObjectCategory : SomeDomain.org/Configurati on/Schema/ ms-Exch-Au to-Discove r-Config
ObjectClass : {top, msExchAutoDiscoverConfig}
WhenChanged : 10/27/2010 4:35:49 PM
WhenCreated : 10/27/2010 4:35:49 PM
WhenChangedUTC : 10/27/2010 9:35:49 PM
WhenCreatedUTC : 10/27/2010 9:35:49 PM
OrganizationId :
OriginatingServer : DC02.SomeDomain.org
IsValid : True
[PS] C:\Windows\system32>Test-M APIConnect ivity
MailboxServer Database Result Error
------------- -------- ------ -----
MAILBOX Mailbox Database 1 Success
MAILBOX Mailbox Databas... Success
[PS] C:\Windows\system32>Get-Ou
RunspaceId : 940f8d9d-6c97-4d3e-a1bf-72
CertPrincipalName :
Server :
TTL : 1
OutlookProviderFlags : None
AdminDisplayName :
ExchangeVersion : 0.1 (8.0.535.0)
Name : EXCH
DistinguishedName : CN=EXCH,CN=Outlook,CN=Auto
s,CN=Configuration,DC=Some
Identity : EXCH
Guid : 74433c8c-f058-4035-bdca-f4
ObjectCategory : SomeDomain.org/Configurati
ObjectClass : {top, msExchAutoDiscoverConfig}
WhenChanged : 10/27/2010 4:35:49 PM
WhenCreated : 10/27/2010 4:35:49 PM
WhenChangedUTC : 10/27/2010 9:35:49 PM
WhenCreatedUTC : 10/27/2010 9:35:49 PM
OrganizationId :
OriginatingServer : DC02.SomeDomain.org
IsValid : True
RunspaceId : 940f8d9d-6c97-4d3e-a1bf-72
CertPrincipalName :
Server :
TTL : 1
OutlookProviderFlags : None
AdminDisplayName :
ExchangeVersion : 0.1 (8.0.535.0)
Name : EXPR
DistinguishedName : CN=EXPR,CN=Outlook,CN=Auto
s,CN=Configuration,DC=Some
Identity : EXPR
Guid : 1d167fa8-73d0-40d0-b23f-f9
ObjectCategory : SomeDomain.org/Configurati
ObjectClass : {top, msExchAutoDiscoverConfig}
WhenChanged : 10/27/2010 4:35:49 PM
WhenCreated : 10/27/2010 4:35:49 PM
WhenChangedUTC : 10/27/2010 9:35:49 PM
WhenCreatedUTC : 10/27/2010 9:35:49 PM
OrganizationId :
OriginatingServer : DC02.SomeDomain.org
IsValid : True
RunspaceId : 940f8d9d-6c97-4d3e-a1bf-72
CertPrincipalName :
Server :
TTL : 1
OutlookProviderFlags : None
AdminDisplayName :
ExchangeVersion : 0.1 (8.0.535.0)
Name : WEB
DistinguishedName : CN=WEB,CN=Outlook,CN=AutoD
,CN=Configuration,DC=SomeD
Identity : WEB
Guid : fdedd618-d71d-4a0c-8213-0b
ObjectCategory : SomeDomain.org/Configurati
ObjectClass : {top, msExchAutoDiscoverConfig}
WhenChanged : 10/27/2010 4:35:49 PM
WhenCreated : 10/27/2010 4:35:49 PM
WhenChangedUTC : 10/27/2010 9:35:49 PM
WhenCreatedUTC : 10/27/2010 9:35:49 PM
OrganizationId :
OriginatingServer : DC02.SomeDomain.org
IsValid : True
[PS] C:\Windows\system32>Test-M
MailboxServer Database Result Error
------------- -------- ------ -----
MAILBOX Mailbox Database 1 Success
MAILBOX Mailbox Databas... Success
Run
Get-mailboxdatabase |ft name, rpcclientaccessserver
Have a look at what that is set to
Get-mailboxdatabase |ft name, rpcclientaccessserver
Have a look at what that is set to
ASKER
[PS] C:\Windows\system32>get-ma ilboxdatab ase |ft name, rpcclientaccessserver
Name RpcClientAccessServer
---- ---------------------
Mailbox Database 1483239596
Mailbox Database 1
[PS] C:\Windows\system32>get-ma ilboxdatab ase
Name Server Recovery ReplicationType
---- ------ -------- ---------------
Mailbox Database 1483239596 MAILBOX False None
Mailbox Database 1 MAILBOX False None
Name RpcClientAccessServer
---- ---------------------
Mailbox Database 1483239596
Mailbox Database 1
[PS] C:\Windows\system32>get-ma
Name Server Recovery ReplicationType
---- ------ -------- ---------------
Mailbox Database 1483239596 MAILBOX False None
Mailbox Database 1 MAILBOX False None
ASKER
Wonder why the RpcClientAccessServer column is blank?
ASKER CERTIFIED SOLUTION
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ASKER
That worked!
It looks like when I uninstalled CAS from XCH10 it removed that entry for the rpcClientAccessServer, and did not put the new server's name in there when I installed CAS on the new MAILBOX server.
I'm now able to open mailboxes on the 2010 server with Outlook.
Thanks so much for the help!
It looks like when I uninstalled CAS from XCH10 it removed that entry for the rpcClientAccessServer, and did not put the new server's name in there when I installed CAS on the new MAILBOX server.
I'm now able to open mailboxes on the 2010 server with Outlook.
Thanks so much for the help!
no problem, glad it is working now
Get-outlookprovider |fl
Then post the results
Try test-mapiconnectivity too