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Outlook Autodiscover is pointing to the wrong Exchange 2010 server

Posted on 2010-11-16
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Last Modified: 2012-05-10
I have one Exchange 2010 server, 'MAILBOX', with Client Access, Hub Transport, and Mailbox roles installed.  I was originally going to split out the roles on 2 servers. I had originally installed Client Access onto a server named 'XCH10'. I uninstalled the Client Access role using this EMS command prior to installing it on the MAILBOX server -
    Setup.com /mode:uninstall /role:clientaccess

After moving a few 2003 mailboxes to the 2010 server, I try to open those mailboxes with Outlook 2010 but it thinks the mailboxes are located on the XCH10 server which no longer exists. In Outlook's Account Settings, I try to change the server name to MAILBOX for the email address and click Check Name and it switches back to XCH10.

I cannot find any reference to XCH10 in Exchange anywhere. Here's a few more details -

Get-ClientAccessServer  ->  MAILBOX

Test-OutlookWebServices  ->  shows only the MAILBOX server, no mention of XCH10

ADSI Edit - browse down to Servers - MAILBOX - Protocols - Autodiscover - MAILBOX is the only server listed

Internal DNS A record for 'autodiscover' points to the IP address of the MAILBOX server

Properties of the domain user account, on the Exchange General tab, it shows the name of the mail store where the mailbox resides - Mailbox Database 1483239596//Mailbox Database 1483239596
In Exchange Management Console - Organization Configuration - Mailbox - Database Copies - I see the name of the mail database is mounted on the MAILBOX server.


So how do I get Outlook to detect the correct server name to find the mailbox?

Thanks in advance!

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Question by:gpaaw1
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by:MegaNuk3
Comment Utility
Type
Get-outlookprovider |fl
Then post the results

Try test-mapiconnectivity too
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Author Comment

by:gpaaw1
Comment Utility
Here you go. No mention of the XCH10 hostname though.




[PS] C:\Windows\system32>Get-OutlookProvider |fl


RunspaceId           : 940f8d9d-6c97-4d3e-a1bf-7284f50e9636
CertPrincipalName    :
Server               :
TTL                  : 1
OutlookProviderFlags : None
AdminDisplayName     :
ExchangeVersion      : 0.1 (8.0.535.0)
Name                 : EXCH
DistinguishedName    : CN=EXCH,CN=Outlook,CN=AutoDiscover,CN=Client Access,CN=SomeDomain,CN=Microsoft Exchange,CN=Service
                       s,CN=Configuration,DC=SomeDomain,DC=org
Identity             : EXCH
Guid                 : 74433c8c-f058-4035-bdca-f49e1cee9a11
ObjectCategory       : SomeDomain.org/Configuration/Schema/ms-Exch-Auto-Discover-Config
ObjectClass          : {top, msExchAutoDiscoverConfig}
WhenChanged          : 10/27/2010 4:35:49 PM
WhenCreated          : 10/27/2010 4:35:49 PM
WhenChangedUTC       : 10/27/2010 9:35:49 PM
WhenCreatedUTC       : 10/27/2010 9:35:49 PM
OrganizationId       :
OriginatingServer    : DC02.SomeDomain.org
IsValid              : True

RunspaceId           : 940f8d9d-6c97-4d3e-a1bf-7284f50e9636
CertPrincipalName    :
Server               :
TTL                  : 1
OutlookProviderFlags : None
AdminDisplayName     :
ExchangeVersion      : 0.1 (8.0.535.0)
Name                 : EXPR
DistinguishedName    : CN=EXPR,CN=Outlook,CN=AutoDiscover,CN=Client Access,CN=SomeDomain,CN=Microsoft Exchange,CN=Service
                       s,CN=Configuration,DC=SomeDomain,DC=org
Identity             : EXPR
Guid                 : 1d167fa8-73d0-40d0-b23f-f940a9056362
ObjectCategory       : SomeDomain.org/Configuration/Schema/ms-Exch-Auto-Discover-Config
ObjectClass          : {top, msExchAutoDiscoverConfig}
WhenChanged          : 10/27/2010 4:35:49 PM
WhenCreated          : 10/27/2010 4:35:49 PM
WhenChangedUTC       : 10/27/2010 9:35:49 PM
WhenCreatedUTC       : 10/27/2010 9:35:49 PM
OrganizationId       :
OriginatingServer    : DC02.SomeDomain.org
IsValid              : True

RunspaceId           : 940f8d9d-6c97-4d3e-a1bf-7284f50e9636
CertPrincipalName    :
Server               :
TTL                  : 1
OutlookProviderFlags : None
AdminDisplayName     :
ExchangeVersion      : 0.1 (8.0.535.0)
Name                 : WEB
DistinguishedName    : CN=WEB,CN=Outlook,CN=AutoDiscover,CN=Client Access,CN=SomeDomain,CN=Microsoft Exchange,CN=Services
                       ,CN=Configuration,DC=SomeDomain,DC=org
Identity             : WEB
Guid                 : fdedd618-d71d-4a0c-8213-0b53f7d313d0
ObjectCategory       : SomeDomain.org/Configuration/Schema/ms-Exch-Auto-Discover-Config
ObjectClass          : {top, msExchAutoDiscoverConfig}
WhenChanged          : 10/27/2010 4:35:49 PM
WhenCreated          : 10/27/2010 4:35:49 PM
WhenChangedUTC       : 10/27/2010 9:35:49 PM
WhenCreatedUTC       : 10/27/2010 9:35:49 PM
OrganizationId       :
OriginatingServer    : DC02.SomeDomain.org
IsValid              : True



[PS] C:\Windows\system32>Test-MAPIConnectivity

MailboxServer      Database           Result    Error
-------------      --------           ------    -----
MAILBOX         Mailbox Database 1 Success
MAILBOX         Mailbox Databas... Success
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Expert Comment

by:MegaNuk3
Comment Utility
Run
Get-mailboxdatabase |ft name, rpcclientaccessserver

Have a look at what that is set to
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Author Comment

by:gpaaw1
Comment Utility
[PS] C:\Windows\system32>get-mailboxdatabase |ft name, rpcclientaccessserver

Name                                                        RpcClientAccessServer
----                                                            ---------------------
Mailbox Database 1483239596
Mailbox Database 1


[PS] C:\Windows\system32>get-mailboxdatabase

Name                                            Server         Recovery      ReplicationType
----                                                ------            --------          ---------------
Mailbox Database 1483239596      MAILBOX      False           None
Mailbox Database 1                      MAILBOX      False           None


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Author Comment

by:gpaaw1
Comment Utility
Wonder why the RpcClientAccessServer column is blank?
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MegaNuk3 earned 500 total points
Comment Utility
Do
Get-mailboxdatabase | set-mailboxdatabase -rpclientaccessserver CASserversInternalFqdn

Where Casserversinternalfqdn is the full internal fqdn of your CAS server, then test Outlook
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Author Comment

by:gpaaw1
Comment Utility
That worked!

It looks like when I uninstalled CAS from XCH10 it removed that entry for the rpcClientAccessServer, and did not put the new server's name in there when I installed CAS on the new MAILBOX server.

I'm now able to open mailboxes on the 2010 server with Outlook.

Thanks so much for the help!
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LVL 31

Expert Comment

by:MegaNuk3
Comment Utility
no problem, glad it is working now
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