Solved

Outlook Autodiscover is pointing to the wrong Exchange 2010 server

Posted on 2010-11-16
8
10,757 Views
Last Modified: 2012-05-10
I have one Exchange 2010 server, 'MAILBOX', with Client Access, Hub Transport, and Mailbox roles installed.  I was originally going to split out the roles on 2 servers. I had originally installed Client Access onto a server named 'XCH10'. I uninstalled the Client Access role using this EMS command prior to installing it on the MAILBOX server -
    Setup.com /mode:uninstall /role:clientaccess

After moving a few 2003 mailboxes to the 2010 server, I try to open those mailboxes with Outlook 2010 but it thinks the mailboxes are located on the XCH10 server which no longer exists. In Outlook's Account Settings, I try to change the server name to MAILBOX for the email address and click Check Name and it switches back to XCH10.

I cannot find any reference to XCH10 in Exchange anywhere. Here's a few more details -

Get-ClientAccessServer  ->  MAILBOX

Test-OutlookWebServices  ->  shows only the MAILBOX server, no mention of XCH10

ADSI Edit - browse down to Servers - MAILBOX - Protocols - Autodiscover - MAILBOX is the only server listed

Internal DNS A record for 'autodiscover' points to the IP address of the MAILBOX server

Properties of the domain user account, on the Exchange General tab, it shows the name of the mail store where the mailbox resides - Mailbox Database 1483239596//Mailbox Database 1483239596
In Exchange Management Console - Organization Configuration - Mailbox - Database Copies - I see the name of the mail database is mounted on the MAILBOX server.


So how do I get Outlook to detect the correct server name to find the mailbox?

Thanks in advance!

0
Comment
Question by:gpaaw1
[X]
Welcome to Experts Exchange

Add your voice to the tech community where 5M+ people just like you are talking about what matters.

  • Help others & share knowledge
  • Earn cash & points
  • Learn & ask questions
  • 4
  • 4
8 Comments
 
LVL 31

Expert Comment

by:MegaNuk3
ID: 34148313
Type
Get-outlookprovider |fl
Then post the results

Try test-mapiconnectivity too
0
 

Author Comment

by:gpaaw1
ID: 34148630
Here you go. No mention of the XCH10 hostname though.




[PS] C:\Windows\system32>Get-OutlookProvider |fl


RunspaceId           : 940f8d9d-6c97-4d3e-a1bf-7284f50e9636
CertPrincipalName    :
Server               :
TTL                  : 1
OutlookProviderFlags : None
AdminDisplayName     :
ExchangeVersion      : 0.1 (8.0.535.0)
Name                 : EXCH
DistinguishedName    : CN=EXCH,CN=Outlook,CN=AutoDiscover,CN=Client Access,CN=SomeDomain,CN=Microsoft Exchange,CN=Service
                       s,CN=Configuration,DC=SomeDomain,DC=org
Identity             : EXCH
Guid                 : 74433c8c-f058-4035-bdca-f49e1cee9a11
ObjectCategory       : SomeDomain.org/Configuration/Schema/ms-Exch-Auto-Discover-Config
ObjectClass          : {top, msExchAutoDiscoverConfig}
WhenChanged          : 10/27/2010 4:35:49 PM
WhenCreated          : 10/27/2010 4:35:49 PM
WhenChangedUTC       : 10/27/2010 9:35:49 PM
WhenCreatedUTC       : 10/27/2010 9:35:49 PM
OrganizationId       :
OriginatingServer    : DC02.SomeDomain.org
IsValid              : True

RunspaceId           : 940f8d9d-6c97-4d3e-a1bf-7284f50e9636
CertPrincipalName    :
Server               :
TTL                  : 1
OutlookProviderFlags : None
AdminDisplayName     :
ExchangeVersion      : 0.1 (8.0.535.0)
Name                 : EXPR
DistinguishedName    : CN=EXPR,CN=Outlook,CN=AutoDiscover,CN=Client Access,CN=SomeDomain,CN=Microsoft Exchange,CN=Service
                       s,CN=Configuration,DC=SomeDomain,DC=org
Identity             : EXPR
Guid                 : 1d167fa8-73d0-40d0-b23f-f940a9056362
ObjectCategory       : SomeDomain.org/Configuration/Schema/ms-Exch-Auto-Discover-Config
ObjectClass          : {top, msExchAutoDiscoverConfig}
WhenChanged          : 10/27/2010 4:35:49 PM
WhenCreated          : 10/27/2010 4:35:49 PM
WhenChangedUTC       : 10/27/2010 9:35:49 PM
WhenCreatedUTC       : 10/27/2010 9:35:49 PM
OrganizationId       :
OriginatingServer    : DC02.SomeDomain.org
IsValid              : True

RunspaceId           : 940f8d9d-6c97-4d3e-a1bf-7284f50e9636
CertPrincipalName    :
Server               :
TTL                  : 1
OutlookProviderFlags : None
AdminDisplayName     :
ExchangeVersion      : 0.1 (8.0.535.0)
Name                 : WEB
DistinguishedName    : CN=WEB,CN=Outlook,CN=AutoDiscover,CN=Client Access,CN=SomeDomain,CN=Microsoft Exchange,CN=Services
                       ,CN=Configuration,DC=SomeDomain,DC=org
Identity             : WEB
Guid                 : fdedd618-d71d-4a0c-8213-0b53f7d313d0
ObjectCategory       : SomeDomain.org/Configuration/Schema/ms-Exch-Auto-Discover-Config
ObjectClass          : {top, msExchAutoDiscoverConfig}
WhenChanged          : 10/27/2010 4:35:49 PM
WhenCreated          : 10/27/2010 4:35:49 PM
WhenChangedUTC       : 10/27/2010 9:35:49 PM
WhenCreatedUTC       : 10/27/2010 9:35:49 PM
OrganizationId       :
OriginatingServer    : DC02.SomeDomain.org
IsValid              : True



[PS] C:\Windows\system32>Test-MAPIConnectivity

MailboxServer      Database           Result    Error
-------------      --------           ------    -----
MAILBOX         Mailbox Database 1 Success
MAILBOX         Mailbox Databas... Success
0
 
LVL 31

Expert Comment

by:MegaNuk3
ID: 34149220
Run
Get-mailboxdatabase |ft name, rpcclientaccessserver

Have a look at what that is set to
0
What does it mean to be "Always On"?

Is your cloud always on? With an Always On cloud you won't have to worry about downtime for maintenance or software application code updates, ensuring that your bottom line isn't affected.

 

Author Comment

by:gpaaw1
ID: 34149328
[PS] C:\Windows\system32>get-mailboxdatabase |ft name, rpcclientaccessserver

Name                                                        RpcClientAccessServer
----                                                            ---------------------
Mailbox Database 1483239596
Mailbox Database 1


[PS] C:\Windows\system32>get-mailboxdatabase

Name                                            Server         Recovery      ReplicationType
----                                                ------            --------          ---------------
Mailbox Database 1483239596      MAILBOX      False           None
Mailbox Database 1                      MAILBOX      False           None


0
 

Author Comment

by:gpaaw1
ID: 34149334
Wonder why the RpcClientAccessServer column is blank?
0
 
LVL 31

Accepted Solution

by:
MegaNuk3 earned 500 total points
ID: 34149868
Do
Get-mailboxdatabase | set-mailboxdatabase -rpclientaccessserver CASserversInternalFqdn

Where Casserversinternalfqdn is the full internal fqdn of your CAS server, then test Outlook
0
 

Author Comment

by:gpaaw1
ID: 34150084
That worked!

It looks like when I uninstalled CAS from XCH10 it removed that entry for the rpcClientAccessServer, and did not put the new server's name in there when I installed CAS on the new MAILBOX server.

I'm now able to open mailboxes on the 2010 server with Outlook.

Thanks so much for the help!
0
 
LVL 31

Expert Comment

by:MegaNuk3
ID: 34150275
no problem, glad it is working now
0

Featured Post

On Demand Webinar: Networking for the Cloud Era

Did you know SD-WANs can improve network connectivity? Check out this webinar to learn how an SD-WAN simplified, one-click tool can help you migrate and manage data in the cloud.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

Learn to move / copy / export exchange contacts to iPhone without using any software. Also see the issues in configuration of exchange with iPhone to migrate contacts.
This article lists the top 5 free OST to PST Converter Tools. These tools save a lot of time for users when they want to convert OST to PST after their exchange server is no longer available or some other critical issue with exchange server or impor…
In this video we show how to create an email address policy in Exchange 2013. We show this process by using the Exchange Admin Center. Log into Exchange Admin Center.:  First we need to log into the Exchange Admin Center. Navigate to the Mail Flow…
In this Micro Video tutorial you will learn the basics about Database Availability Groups and How to configure one using a live Exchange Server Environment. The video tutorial explains the basics of the Exchange server Database Availability grou…
Suggested Courses

623 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question