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Terminate multiple Exchange sessions by one user

Posted on 2010-11-16
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Last Modified: 2012-06-22
Greetings,

How do I terminate multiple Exchange sessions by one user without stopping the SMTP service?  I tried tcpview but no such luck in finding the user's ip address and pc information.  However other user show up correctly.  This same user cannot log on to Outlook because the user has exceeded the amount of connections to the Exchange Server.  Please provide a solution and guidance.

Thanks in advance for your help.

g000se
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Question by:g000se
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Expert Comment

by:PeterSinger
ID: 34150249
You cannot, you need to start and stop the SMTP service.  It is very quick and should not disrupt anything as the conenctions will just reset and try again.
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Author Comment

by:g000se
ID: 34150539
Thanks for your quick response.

How does that fix the problem if the user cannot log on to Outlook, when Outlook is using MAPI to communicate to the Exchange server?  Thanks.
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Expert Comment

by:PeterSinger
ID: 34150589
It does not fix the problem, it resets the SMTP session.

If you want to fix the issue, can I have some more information?

What version exchange and outlook?

Is the suer sending directly to SMTP as outlook should be doing the send and the user should not be directly connecting to SMTP.
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Author Comment

by:g000se
ID: 34150687
Windows 2003 Server sp 1- running Exchange 2003 Server sp2

Outlook 2007

The user is using Outlook to send emails.

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Accepted Solution

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g000se earned 0 total points
ID: 34150696
The user is finally connected back to Outlook after the sessions to the Exchange server had timed out.
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Expert Comment

by:PeterSinger
ID: 34150708
So let me understand, The user des not have an smtp connector in their email profile do they?  They just have the exchange connector for Outlook?

When outlook sends the email out for them it is not getting sent out, is that correct?
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Author Comment

by:g000se
ID: 34169312
Just the Exchange connector for Outlook.

Outlook says- "user has exceeded the amount of connections to the Exchange Server"
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Author Closing Comment

by:g000se
ID: 34272732
User is finally connected back to Outlook after the sessions to the Exchange server had timed out.
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