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Internet Explorer Issue

Posted on 2010-11-16
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Last Modified: 2012-05-10
We have one of our workstations running Windows XP Pro SP3.  As of today we can no longer browse the internet using IE, we keep getting "Page Cannot Be Displayed".  I am able to ping an external address (4.2.2.2) and also an external DNS (Yahoo.com) without error.  We scanned for viruses but none appeared.  We cant use Firefox because the Internet based software we are running cannot be used with firefox.

Anyone have any ideas?

Thanks
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Question by:mcgowray
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4 Comments
 
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Accepted Solution

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myhc earned 1000 total points
ID: 34151173
You need to check your DNS records and Proxy settings
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Expert Comment

by:njxbean
ID: 34151186
So you an browse the internet with Firefox though?

DO you use a proxy?  have you checked internet settings to see if one is configured?  

Scanned for malware?  Give malwrebytes and combofix a run.

Tried resetting tcp?

http://support.microsoft.com/kb/299357

does this problem occur for other use accounts on your workstation?  
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Expert Comment

by:myhc
ID: 34151189
Try going to http://173.194.36.104
This should load up google.  If so then it's DNS issue.
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Author Closing Comment

by:mcgowray
ID: 34151198
The user had checked on the proxy setting.  Once we cleared it, the system worked.  Thanks
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