Solved

Unable to restore from Backup Exec 2010 R2 to Exchange 2010

Posted on 2010-11-16
3
2,808 Views
Last Modified: 2012-06-27
Since we have upgraded to exchange 2010 sp1 I've been unable to restore from Symantec Backup Exec 2010 R2.

After spending a good 3 hours on the phone to symantec support we've narrowed it down to this potentially orphaned record in AD.

CN=SymantecEWSImpersonationRole\0ADEL:689c4dcc-adcc-4e6c-b596-1b107cee7467,CN=ApplicationImpersonation,CN=Roles,CN=RBAC,CN=Centrestone,CN=Microsoft Exchange,CN=Services,CN=Configuration,DC=domain,DC=local

If I recreate the role which is needed and is created by default when a restore job is run from BE 2010 it will create the role but we are still unable to restore.

Further information: Error from BE2010 is "e0000389 - The resource credentials for the restore job were unable to create a role assignment for ApplicationImpersonation. Review the credentials to ensure that it has the rights that are required for ApplicationImpersonation."

A search of the Symantec support website leads you to the following technotes: http://www.symantec.com/business/support/index?page=content&id=TECH125119 and http://www.symantec.com/business/support/index?page=content&id=TECH124615 which I've followed through, without any joy.

The jobs are being run under the domain administrator account, which has the Exchange Organisation, Server, Hygeine Management roles assigned. Just to be double sure I've assigned the Application Impersonation role to both the Organisation and Server Management roles in exchange, so that shouldn't be the issue.

I've confirmed that this record is no longer needed and have tried using ADSIedit to delete the record, but it doesn't appear in ADSIedit.

PS > I used ADExplorer from sysinternals to find the record.
0
Comment
Question by:Dextertronic
  • 2
3 Comments
 
LVL 11

Expert Comment

by:louisreeves
Comment Utility

Did you try Rebuilding the EWS virtual directories? it is Just two steps from:

http://technet.microsoft.com/en-us/library/dd767439(WS.10).aspx

      Get-WebServicesVirtualDirectory | Remove-WebServicesVirtualDirectory  -Confirm:$false

      New-WebServicesVirtualDirectory -WebsiteName "SBS Web Applications" -InternalUrl "https://Sites/EWS/Exchange.asmx" -basicauthentication 1 -windowsauthentication 1

I am thinkin the role would  be deleted when you remove and add.
0
 
LVL 10

Accepted Solution

by:
Dextertronic earned 0 total points
Comment Utility
Thanks for your comment, I've actually now resolved the problem.

Issue was Time sync issue between the backup media server and the exchange server, the Role Assignment actually had nothing to do with it.

Thanks,
NL

0
 
LVL 10

Author Closing Comment

by:Dextertronic
Comment Utility
I ran net time \\dc /set /yes and the problem was resolved.
0

Featured Post

How your wiki can always stay up-to-date

Quip doubles as a “living” wiki and a project management tool that evolves with your organization. As you finish projects in Quip, the work remains, easily accessible to all team members, new and old.
- Increase transparency
- Onboard new hires faster
- Access from mobile/offline

Join & Write a Comment

This process describes the steps required to Import and Export data from and to .pst files using Exchange 2010. We can use these steps to export data from a user to a .pst file, import data back to the same or a different user, or even import data t…
This article explains in simple steps how to renew expiring Exchange Server Internal Transport Certificate.
In this Micro Video tutorial you will learn the basics about Database Availability Groups and How to configure one using a live Exchange Server Environment. The video tutorial explains the basics of the Exchange server Database Availability grou…
how to add IIS SMTP to handle application/Scanner relays into office 365.

771 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question

Need Help in Real-Time?

Connect with top rated Experts

12 Experts available now in Live!

Get 1:1 Help Now