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troubleshooting Question

Exchange 2010 - Symantec Backup Exec 2010 incremental backup fails

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Cook77Flag for Hungary asked on
ExchangeStorage SoftwareDisaster Recovery
11 Comments1 Solution2458 ViewsLast Modified:
Hello,

We use an Exchange 2010 and Backup Exec 2010 R2 for backup. We deployed a weekly full, and a daily incremental backup. The weekly full works well, but the incremental fails, we get the following error message:
Final error: 0xe000035e - The Backup Exec Agent for Microsoft Exchange was not used to create the last full backup of this database.  You must use the Exchange Agent to run a full backup before you run a differential or incremental backup.

I've checked the store, and found the follows:

Get-MailboxDatabase -status | Select Servername,Identity,Lastfullbackup

ServerName                              Identity                                LastFullBackup
----------                              --------                                --------------
BIXMAIL                                 Mailbox Database 0314621290             2010.11.17. 4:07:57
BIXMAIL                                 Archive Database BIXMAIL                2010.11.17. 4:07:57

And eventlog (at specified time):

Exchange VSS Writer (instance 12) has successfully prepared the database engine for a full or copy backup of database 'Archive Database BIXMAIL'.

It's very interresing, because Backup Exec did not make a full backup in that time, and we do not use any other local backup (for eg. Windows Backup).

This server is a dedicated Exchange server, without any 3rd application (except BackupExec agent).

Do you have any idea, how can we turn off this full backup?
Thanks!
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