adovski
asked on
Shared outlook calendar disappears randomly.
I have a friend who has a Windows SBS 2003 server. One of the users is sharing out their outlook calendar through exchange. Several users are viewing the shared calendar, however I have a problem with only one of the users.
Basically at random intervals when they go to view the calendar all the entries *disappear* from the shared calendar (but only on this terminal). If the user closes outlook and then re-enters they are all there again. It doesn't happen on any other user. Nothing else is using the calendar.
I have checked over the server, fully updated and defragged both the server and terminal. Both the sharing PC and the troublesome PC are similar setup and usage. I have repaired the OST file, deleted and repaired it. Nothing appears in the log files that I can see relating to the issues.
Any help would be great.
Basically at random intervals when they go to view the calendar all the entries *disappear* from the shared calendar (but only on this terminal). If the user closes outlook and then re-enters they are all there again. It doesn't happen on any other user. Nothing else is using the calendar.
I have checked over the server, fully updated and defragged both the server and terminal. Both the sharing PC and the troublesome PC are similar setup and usage. I have repaired the OST file, deleted and repaired it. Nothing appears in the log files that I can see relating to the issues.
Any help would be great.
ASKER
Thanks The Dark1.
I have done both of those things but I'm not sure if I did them at the same time.
I've done them both now, it will probably take a few days before I know if it's a permanent solution.
Thanks.
I have done both of those things but I'm not sure if I did them at the same time.
I've done them both now, it will probably take a few days before I know if it's a permanent solution.
Thanks.
It would created a new OST when you created the new profile.
Let me know how you go, Good luck
Let me know how you go, Good luck
ASKER
Seems to be stable at the moment. I'll give it a few more days before I close the question off.
I just found my notes on the last attempt at fixing the problem. I recreated the OST files, but didn't create new profile with different profile name, so that may be the difference your solution made.
Regards,
Adam.
I just found my notes on the last attempt at fixing the problem. I recreated the OST files, but didn't create new profile with different profile name, so that may be the difference your solution made.
Regards,
Adam.
Thanks for the update
ASKER
Update -
Unfortunately it didn't fix the problem, it's still happening. However I have some more clues to the puzzle.
It appears to only happen when the user is updating and checking the calendar intensively. Generally once a week they have task where they go through the calendar and email out information to trainers about the appointments that they have the next week. After about 5 minutes of going in and out of appointments and writing emails it crashes.
One other user has comment that it has happened to them, but only once or twice in the past 6 months.
Any further ideas or suggestions?
Unfortunately it didn't fix the problem, it's still happening. However I have some more clues to the puzzle.
It appears to only happen when the user is updating and checking the calendar intensively. Generally once a week they have task where they go through the calendar and email out information to trainers about the appointments that they have the next week. After about 5 minutes of going in and out of appointments and writing emails it crashes.
One other user has comment that it has happened to them, but only once or twice in the past 6 months.
Any further ideas or suggestions?
Check that SP2 is being used
There were some know issues of calendar views being reset.
SP2 fixes that
http://www.microsoft.com/downloads/en/details.aspx?FamilyId=B444BF18-79EA-46C6-8A81-9DB49B4AB6E5&displaylang=en
There were some know issues of calendar views being reset.
SP2 fixes that
http://www.microsoft.com/downloads/en/details.aspx?FamilyId=B444BF18-79EA-46C6-8A81-9DB49B4AB6E5&displaylang=en
ASKER
SP2 was installed. I fully removed it and then reinstalled it. The problem is still there.
What is worse is that other users are getting the same issue. Therefore it might be a problem with the SBS 2003 server. Any ideas what might cause the problem from that end?
What is worse is that other users are getting the same issue. Therefore it might be a problem with the SBS 2003 server. Any ideas what might cause the problem from that end?
When you say terminal, is the user using Terminal Server?
If so, do thy have mulitple sessions open?
Perhaps one on a PC as well as a TS session?
Is the user using a roaming profile?
If so, do thy have mulitple sessions open?
Perhaps one on a PC as well as a TS session?
Is the user using a roaming profile?
ASKER
It's not on a terminal server.
The system is setup with roaming profiles but they never use another computer.
I've upgraded the exchange with SP2 on the SBS 2003 server and that still hasn't fixed the issue. Any other ideas?
The system is setup with roaming profiles but they never use another computer.
I've upgraded the exchange with SP2 on the SBS 2003 server and that still hasn't fixed the issue. Any other ideas?
ASKER CERTIFIED SOLUTION
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ASKER
Cleaning the profile didn't help, however taking it off cache mode has settled the problem down.
ASKER
The last response has given a 70% solution.
ASKER
Removing the cache option on the exchange link has limited the issue. Appears it maybe a faulty switch or port.
Rebuild the Outlook Profile on the workstation.
Create new OST Files with the new profile and test
Sounds like a OST caching issue.
Let us know how you go