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Microsoft Word 2010 file block won't let me edit anything

Posted on 2010-11-17
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Last Modified: 2012-05-10
I'm at my wits end here so hopefully someone can be of help.

ANY document I open that was made as a .doc or .docx I cannot save. It tells me the file type is blocked. Why would a .docx be blocked??

Microsoft really messed up with this version of office. It's given me nothing but trouble. I can't open sharepoint files AT ALL because of it and now I can't even save my own documents after editing them because they block .doc and .docx files from 2007?? I don't get it!

Anyway, I did what their error says and went into the trust center.. several times now. and told it to let me open anything and everything.. hasn't bade one single bit of difference.

Any suggestions? I can't understand why this is a problem.. Why would they release software that can't edit files that are only 1 version old and share the same file type??
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Question by:JataGA
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Expert Comment

by:Kyle Abrahams
ID: 34154594
http://www.itechtalk.com/thread9071.html

Don't reset the defaults, but it looks like the trust center allows you to edit/save.
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Author Comment

by:JataGA
ID: 34154604
My file block settings are all checked. Restoring defaults and/or rechecking them all has made no difference.

I'm considering re-installing office.

this is a windows 7 professional computer. office 2010 X64 along with the os.

SURELY this isn't normal behavior. I cannot deploy this to my users in this state.
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LVL 39

Expert Comment

by:Kyle Abrahams
ID: 34156102
Worth a shot.  Do you have any other offices installed?  I also know sometimes the normal.dot can be corrupted depending on the software you have installed on your machine.

http://www.officearticles.com/word/about_normal_dot_in_microsoft_word.htm
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Author Comment

by:JataGA
ID: 34156546
Nope, this is the only one. We are testing it for deployment so I'm the only person in the company with it. Everyone else uses 2007.

I get "compatibility mode" from .docx files from 2007.


I can try the old delete the normal.dot trick, see if that helps.
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Expert Comment

by:Kyle Abrahams
ID: 34156881
Sounds like a file associate problem.  Do you have the office converters?

  Try open with and selecting office 2010.

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Author Comment

by:JataGA
ID: 34157197
The problem still persists. Even after deleting the normal.dotm files and re-generating them.  the error
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LVL 39

Expert Comment

by:Kyle Abrahams
ID: 34158061
Did you try the file associations and/or uninstalling any converters you might have?
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Author Comment

by:JataGA
ID: 34158081
Yes, file association was checked, I even browsed out to the exe just to make sure.

I don't have any converters really. I had adobe pdf but I unisntalled that and then updated to 9.0 tot ry to get the document I had edited out in SOME way.. it didn't change the behavior. I may just re-install it when I have time. This doesn't look well for this product in our company.
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Author Comment

by:JataGA
ID: 34172597
I uninstalled and re-installed the product, now the activation key will no longer work.

I am uninstalling this product, returning to office 2007, and not using it again.
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Accepted Solution

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Kyle Abrahams earned 500 total points
ID: 34172806
would call Microsoft.  That key might have been just a 90 day trial and afterwards wouldn't let you save.  
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Author Comment

by:JataGA
ID: 34172881
We are actively buying Office 2010 licenses, we have about a dozen or so and they all use the same key.. yet that same key only works 1 time.. ever.

junk software.

What an embarrassing waste of time it has been to have to deal with this. Unable to open sharepoint files, unable to save it's own files that it created.. We will be skipping this version of microsoft office in my network.

thank you so much for the help ged325. I'll consider this solved.. calling microsoft would be the next level to escalate this to and I am unwilling to do it.. so.. there's nothing more to do here.
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LVL 39

Expert Comment

by:Kyle Abrahams
ID: 34173553
Very good.  Sorry it didn't work out.
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