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Computers in domain environment not updating

We use an appliance to push WIndows updates to workstations in our Windows Server 2003 environment.  I began noticing when looking in add\remove programs that new updates were not appearing.  After much investigation, the only way that I can get the workstations to update is by running the following from command prompt.

sc sdset wuauserv D:(A;;CCLCSWRPWPDTLOCRRC;;;SY)(A;;CCDCLCSWRPWPDTLOCRSDRCWDWO;;;BA)(A;;CCLCSWLOCRRC;;;AU)(A;;CCLCSWRPWPDTLOCRRC;;;PU)

Does anyone know what would could cause this and is there a setting in Group Policy that I can check.  It only seems to be happening to computers in a particular OU.  Any help would be much appreciated.
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heatherm6
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heatherm6
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1 Solution
 
Mark DamenERP System ManagerCommented:
What is the appliance that you are using to push Windows Updates?
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heatherm6Author Commented:
KBOX - made by Kace, but now owned by Dell.  Updates will not even work on the workstations if run manually without running the above command.
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JamesSenior Cloud Infrastructure EngineerCommented:
Check the Group Policy on the one of the PC that is not updating, or go to the command prompt and type gpresult /v and press enter.

You will be able to check all the GPOs.
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dtechfishCommented:
Is the KBOX using an account that has local admin rights?
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heatherm6Author Commented:
It is using a domain admin account.  It worked just fine until recently.  Kbox is not reporting any errors.
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james-barrCommented:
What technology (you mentioned an appliance) are you using for your patch management?
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james-barrCommented:
Apologies...  Should make a point of refreshing when I return to my PC.
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johnb6767Commented:
Have you set any security on this service in GPO?

Also, assuming you have seen this, does any of it apply in the Causes?

You may receive an error message when you search for available updates on the Windows Update Web site or on the Microsoft Update Web site

http://support.microsoft.com/kb/883821
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heatherm6Author Commented:
I have confirmed that it is happening in one OU (the one that contains most of the computers).  I have tried everything mentioned in the microsoft article.  the only thing that works is running the command I mentioned, but when I reboot, it happens again as long as it is in the problematic OU.
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heatherm6Author Commented:
It appears to be that the automatic updates service will not run in that particular OU.  If I try to start it manually, the following error occurs - "Could not start Automatic Updates service on Local Computer.  Error 0x80004015:  The class is configured to run as a security id different from the caller.  Any ideas?
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johnb6767Commented:
What account is it set to start under, Local System?
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