Solved

Outlook flag reminder disappear after 24 hours

Posted on 2010-11-17
9
494 Views
Last Modified: 2012-05-10
Hi,

I have a problem with one of our users that is using the Outlook Flag reminder service.
When she flag's a mail and set a reminder, the reminder is gone after 24 hours.
She flag's only mails that are in her inbox, not subfolders or other personal folders.
The reminder service for calendar is working correctly.

I already create a new ost file, a new Outlook profile and the PC was just reinstalled with a new windows profile (server and local).

Thanks in advance...
0
Comment
Question by:scainfra
[X]
Welcome to Experts Exchange

Add your voice to the tech community where 5M+ people just like you are talking about what matters.

  • Help others & share knowledge
  • Earn cash & points
  • Learn & ask questions
  • 5
  • 4
9 Comments
 
LVL 76

Expert Comment

by:David Lee
ID: 34156808
Hi, scainfra.

Try launching Outlook from the command line (or Run box) with the /cleanreminders option.  This will force Outlook to rebuild all reminders.
0
 

Author Comment

by:scainfra
ID: 34162282
Sorry, forgot to tell. Tried already...

Thanks anyway!
0
 
LVL 76

Expert Comment

by:David Lee
ID: 34163733
Does she have a Blackberry or some other mobile device that might be clearing the reminders as the result of a sync?
0
SendBlaster Pro 4 - Bulk Email Sending Software

SendBlaster 4 Pro - Best Bulk Emailing Sending Software
Automatic Subscribe / Unsubscribe Processing
Great for Newsletters & Mass Mailings
Optional HTML & Text Composition
Integration with Google Features
Built in Spam Score Checking
Free Professional Templates - Feature Packed!

 

Author Comment

by:scainfra
ID: 34186446
Yes, she's having a Nokia e72 as a smartphone, synchronizing mail via 3G
0
 
LVL 76

Accepted Solution

by:
David Lee earned 250 total points
ID: 34188585
It's possible that the syncing process is clearing the reminders.
0
 

Author Comment

by:scainfra
ID: 34188807
I have about 50 users with a smartphone. None have problems.
I asked to user to test 2, 3 days and only connecting from the office, not from home.
Maybe it's the remote connection.
When that is still nok, I will turn off the mail sync from her phone and test some days...

Keep you informed.
0
 

Author Comment

by:scainfra
ID: 34194668
The VPN connetion isn't the problem.
I now switched off the mobile synch, let's wait and see.
0
 

Author Comment

by:scainfra
ID: 34216536
Problem is the mobile smartphone synch. Flag's are working when phone is not in synch mode.
I will try a reset of the phone and set it up again (next week).
Or do you have other ideas?
0
 
LVL 76

Expert Comment

by:David Lee
ID: 34216589
Sorry, I don't have any other ideas.  I don't know anything about Nokia phones, how they sync, etc.
0

Featured Post

NEW Veeam Agent for Microsoft Windows

Backup and recover physical and cloud-based servers and workstations, as well as endpoint devices that belong to remote users. Avoid downtime and data loss quickly and easily for Windows-based physical or public cloud-based workloads!

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

Suggested Solutions

If you don't know how to downgrade, my instructions below should be helpful.
This process describes the steps required to Import and Export data from and to .pst files using Exchange 2010. We can use these steps to export data from a user to a .pst file, import data back to the same or a different user, or even import data t…
CodeTwo Sync for iCloud (http://www.codetwo.com/sync-for-icloud?sts=6554) automatically synchronizes your Outlook 2016, 2013, 2010 or 2007 folders with iCloud folders available via iCloud Control Panel. This lets you automatically sync them with…
A short tutorial showing how to set up an email signature in Outlook on the Web (previously known as OWA). For free email signatures designs, visit https://www.mail-signatures.com/articles/signature-templates/?sts=6651 If you want to manage em…

738 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question