Terminal Server 2008 - printer not available

Posted on 2010-11-17
Medium Priority
Last Modified: 2012-06-27
I have set up a Terminal Server 2008, but am having problems getting printers to work for clients. Client is XP SP3, .NET 4.0, with a local printer. I installed the printer driver on the TS, but when I connect the client, I receive the following error in the server's event log:
Driver EPSON TM-T88IV ReceiptE4 required for printer EPSON TM-T88IV Receipt is unknown. Contact the administrator to install the driver before you log in again.

Every article I find tells me I have completed all the necessary steps. Any thoughts on what to try next?
Question by:GPCDIADMIN
  • 4
  • 3
LVL 38

Expert Comment

by:Jian An Lim
ID: 34161826
have you connect using an administrator accounts?
have TS2008 has .net framework 3.5 sp1?

i am seeing whether it is a profile issues or the TS issues...

ON xp sp3, are you using RDP v6.1 or the XP rdp?

try also RDP from a windows 2003 server/2008 server ..

i am trying to figure out is it a Client issues or a TS issues.


Author Comment

ID: 34167474
Connecting as administrator doesn't change things - printer still unavailable
.NET 3.5 sp1 & 4.0 are installed on TS

Re RDP 6.1, my understanding is that XP SP3 includes RDP 6.1. So we are using 6.1

We have a 2003 TS in production; printing works fine.

Thanks for your assistance!
LVL 38

Expert Comment

by:Jian An Lim
ID: 34168002
is this a 32bit or 64bit platform?

EPSON TM-T88IV ReceiptE4

are you able to connect this printer directly to the TS server (just for testing?)

Making Bulk Changes to Active Directory

Watch this video to see how easy it is to make mass changes to Active Directory from an external text file without using complicated scripts.


Author Comment

ID: 34168344
Both 32-bit and 64-bit drivers are installed on the server

The server is 64-bit

Printers are in a different location (somewhat distant); not sure if I can get my hands on one here (where the server is).
LVL 38

Accepted Solution

Jian An Lim earned 2000 total points
ID: 34168840
It is going to be pain.
I think there is a issues with the drivers communicating to the server.

when you login as admininistrator to TS
your printer that is not connected (due to driver issues )will be fall under a port specific
try to install the printer driver on top of that port.


Assisted Solution

GPCDIADMIN earned 0 total points
ID: 34270347
Well, I found the solution, but it is pretty weird.

I found a spare printer and connected it to a PC in the same building as the server. Connected to the TS; printer redirected just fine! Printer just wouldn't redirect when connecting from offsite. So, I opened the appropriate port in the firewall all the way. Printer redirected just fine. Now I am experimenting with how much I can restrict traffic on that port and still have the printers work.

Author Closing Comment

ID: 34299442
limjianan encouraged me to set up a printer in-house, which enabled me to find the solution.

Featured Post

Free Tool: ZipGrep

ZipGrep is a utility that can list and search zip (.war, .ear, .jar, etc) archives for text patterns, without the need to extract the archive's contents.

One of a set of tools we're offering as a way to say thank you for being a part of the community.

Question has a verified solution.

Are you are experiencing a similar issue? Get a personalized answer when you ask a related question.

Have a better answer? Share it in a comment.

Join & Write a Comment

Background Information Recently I have fixed file server permission issues for one of my client. The client has 1800 users and one Windows Server 2008 R2 domain joined file server with 12 TB of data, 250+ shared folders and the folder structure i…
Resolving an irritating Remote Desktop connection that stops your saved credentials from being used.
This tutorial will walk an individual through the steps necessary to configure their installation of BackupExec 2012 to use network shared disk space. Verify that the path to the shared storage is valid and that data can be written to that location:…
This tutorial will show how to configure a new Backup Exec 2012 server and move an existing database to that server with the use of the BEUtility. Install Backup Exec 2012 on the new server and apply all of the latest hotfixes and service packs. The…

621 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question