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Terminal Server 2008 - printer not available

Posted on 2010-11-17
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Last Modified: 2012-06-27
I have set up a Terminal Server 2008, but am having problems getting printers to work for clients. Client is XP SP3, .NET 4.0, with a local printer. I installed the printer driver on the TS, but when I connect the client, I receive the following error in the server's event log:
Driver EPSON TM-T88IV ReceiptE4 required for printer EPSON TM-T88IV Receipt is unknown. Contact the administrator to install the driver before you log in again.

Every article I find tells me I have completed all the necessary steps. Any thoughts on what to try next?
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Question by:GPCDIADMIN
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7 Comments
 
LVL 37

Expert Comment

by:Jian An Lim
ID: 34161826
have you connect using an administrator accounts?
have TS2008 has .net framework 3.5 sp1?

i am seeing whether it is a profile issues or the TS issues...

ON xp sp3, are you using RDP v6.1 or the XP rdp?

try also RDP from a windows 2003 server/2008 server ..


i am trying to figure out is it a Client issues or a TS issues.

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Author Comment

by:GPCDIADMIN
ID: 34167474
Connecting as administrator doesn't change things - printer still unavailable
.NET 3.5 sp1 & 4.0 are installed on TS

Re RDP 6.1, my understanding is that XP SP3 includes RDP 6.1. So we are using 6.1

We have a 2003 TS in production; printing works fine.

Thanks for your assistance!
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LVL 37

Expert Comment

by:Jian An Lim
ID: 34168002
is this a 32bit or 64bit platform?

EPSON TM-T88IV ReceiptE4


are you able to connect this printer directly to the TS server (just for testing?)


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Author Comment

by:GPCDIADMIN
ID: 34168344
Both 32-bit and 64-bit drivers are installed on the server

The server is 64-bit

Printers are in a different location (somewhat distant); not sure if I can get my hands on one here (where the server is).
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LVL 37

Accepted Solution

by:
Jian An Lim earned 2000 total points
ID: 34168840
It is going to be pain.
I think there is a issues with the drivers communicating to the server.

when you login as admininistrator to TS
your printer that is not connected (due to driver issues )will be fall under a port specific
try to install the printer driver on top of that port.



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Assisted Solution

by:GPCDIADMIN
GPCDIADMIN earned 0 total points
ID: 34270347
Well, I found the solution, but it is pretty weird.

I found a spare printer and connected it to a PC in the same building as the server. Connected to the TS; printer redirected just fine! Printer just wouldn't redirect when connecting from offsite. So, I opened the appropriate port in the firewall all the way. Printer redirected just fine. Now I am experimenting with how much I can restrict traffic on that port and still have the printers work.
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Author Closing Comment

by:GPCDIADMIN
ID: 34299442
limjianan encouraged me to set up a printer in-house, which enabled me to find the solution.
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