Solved

Computer freezes when Outlook 2007 is opened and running "the data file was not closed properly"

Posted on 2010-11-17
7
274 Views
Last Modified: 2013-02-11
Whenever starting Outlook 2007, it states that the archive file was not closed properly and begins to check it for errors.  After about 15 minutes the entire system freezes.  I've run scanpst.exe on the archive file and no errors were found.  Any other ideas?
Thanks.
0
Comment
Question by:nmmlord
[X]
Welcome to Experts Exchange

Add your voice to the tech community where 5M+ people just like you are talking about what matters.

  • Help others & share knowledge
  • Earn cash & points
  • Learn & ask questions
  • 2
  • 2
7 Comments
 
LVL 16

Accepted Solution

by:
Auric1983 earned 500 total points
ID: 34156967
Try creating a new outlook profile?

How large is the PST file?
0
 
LVL 6

Expert Comment

by:bobohost
ID: 34157056
Creating a new test profile is a great idea.  I would also look to run a repair of Office 2007 and make sure you have all the latest updates.  
0
 
LVL 16

Expert Comment

by:Auric1983
ID: 34157115
To create a new profile

Start > Control Panel > Mail > Show Profiles

You will see an option to "Prompt for which profile to use" select that.

Cick 'Add' and follow through the prompts

Once outlook launches you can pick your "Test" profile et viola...

Remember to 1. delete the test profile when you are done and 2. change the "Prompt for which profile" back to the "Always use the following profile" so you don't get asked all the time when you are done.
0
 

Author Comment

by:nmmlord
ID: 34157200
Downloading Office 2007 SP2 now.  I'll run that and then create a new profile if it still happens.  Stay tuned and thanks for the help.
0
 

Author Comment

by:nmmlord
ID: 34165350
After installing Office 2007 SP2 and creating a new profile, I was able to access Outlook.  However, when I added the original pst data file, the same thing happened.  I decided to run chkdsk, which found and repaired the pst file.  I then ran scanpst, repaired the file and all is well.  Thanks for the help.
0

Featured Post

Technology Partners: We Want Your Opinion!

We value your feedback.

Take our survey and automatically be enter to win anyone of the following:
Yeti Cooler, Amazon eGift Card, and Movie eGift Card!

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

Suggested Solutions

What does UTC stand for?  “Coordinated Universal Time” – Think of this as the true time on Planet Earth that never changes with the exception of minor leap seconds here and there to account for the changes in the planet's rotation.   What does th…
This article lists the top 5 free OST to PST Converter Tools. These tools save a lot of time for users when they want to convert OST to PST after their exchange server is no longer available or some other critical issue with exchange server or impor…
To add imagery to an HTML email signature, you have two options available to you. You can either add a logo/image by embedding it directly into the signature or hosting it externally and linking to it. The vast majority of email clients display l…
A short tutorial showing how to set up an email signature in Outlook on the Web (previously known as OWA). For free email signatures designs, visit https://www.mail-signatures.com/articles/signature-templates/?sts=6651 If you want to manage em…

756 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question