Outlook 2010 no longer displays suggested contacts when creating a new email
Posted on 2010-11-17
Recently installed new HP computers with Windows 7 Professional in an office that uses Microsoft SBS 2003. All units except for one upgraded correctly. The one unit has a problem with Outlook 2010 and suggested contacts. I was able to import the names from the old nk2 file using the "outlook.exe /importnk2" command. The names were imported and the first try at creating a new email showed the suggested contacts. After closing Outlook and restarting it the suggested names no longer showed up when a new email was created. I had searched for fixes and did create a new profile and rebuilt the ost file but this time I renamed the nk2 file to match the new Outlook profile so it would automatically build the suggested names files which it did. But again once I close Outlook and restart it the suggested contacts do not display when typing in an email address. I see the file in Outlook of Suggested contacts and they are there even though they do not show up when you create a new email. There are 825 names in the Suggested contacts folder, I did try deleting all the Suggested contacts and then do an importnk2 again with the same results, worked once and thats it. I also tried turning off Suggested Contacts in Outlook, closing Outlook, restarting Outlook and turning it back on - no joy.
The HP is connected to the SBS 2003 Exchange server as part of the domain as are the other computers. She has no problem connecting to the Exchange server or the shared network drive or connecting to the internet. All the latest Microsoft Office and Windows 7 updates have been installed. The antivirus program in use is Microsoft Security Essentials and a scan shows no infections.
Any new ideas or direction would be greatly appreciated.