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Outlook 2010 no longer displays suggested contacts when creating a new email

Posted on 2010-11-17
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Last Modified: 2012-05-10
Recently installed new HP computers with Windows 7 Professional in an office that uses Microsoft SBS 2003.  All units except for one upgraded correctly.  The one unit has a problem with Outlook 2010 and suggested contacts.  I was able to import the names from the old nk2 file using the "outlook.exe /importnk2" command.  The names were imported and the first try at creating a new email showed the suggested contacts.  After closing Outlook and restarting it the suggested names no longer showed up when a new email was created.  I had searched for fixes and did create a new profile and rebuilt the ost file but this time I renamed the nk2 file to match the new Outlook profile so it would automatically build the suggested names files which it did.  But again once I close Outlook and restart it the suggested contacts do not display when typing in an email address.  I see the file in Outlook of Suggested contacts and they are there even though they do not show up when you create a new email.  There are 825 names in the Suggested contacts folder, I did try deleting all the Suggested contacts and then do an importnk2 again with the same results, worked once and thats it.  I also tried turning off Suggested Contacts in Outlook, closing Outlook, restarting Outlook and turning it back on - no joy.


The HP is connected to the SBS 2003 Exchange server as part of the domain as are the other computers.  She has no problem connecting to the Exchange server or the shared network drive or connecting to the internet.  All the latest Microsoft Office and Windows 7 updates have been installed.  The antivirus program in use is Microsoft Security Essentials and a scan shows no infections.

Any new ideas or direction would be greatly appreciated.
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Question by:br83085
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Expert Comment

by:rogerard
ID: 34158149
Goto you address book (not the contacts page) from outlook and select the tools -> options  then change the order that outlook checks it's address lists..  My guess is that you've got the wrong thing selected.  Good luck!
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Author Comment

by:br83085
ID: 34163630
Tried changing the order from the Global Address to Suggested Contacts, no joy, then tried Contacts as the first address list, no joy.  The problem is it works the first time I import the names or create a new profile but after closing Outlook and restarting it no longer displays the suggested contacts when creating a new email.  I have always been able to see the address books if I click on the "TO" button in a new email, its the autocomplete part that is not working correctly.
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LVL 7

Expert Comment

by:rogerard
ID: 34164730
Are other users on the same machine having the same problem?  When you say it happens when you create a new profile, do you mean when you're creating a new outlook profile or a new windows profile?  If other users are not having the problem, or if you're just recreating the outlook profile, then try recreating the windows profile:  
1) Log the user out
2) Log in with Admin ID - different that problem user
3) rename problem user profile folder
4) Log out admin
5) Log in profile user
6) Create new Outlook profile
7) Test to see if problem persists.
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Author Comment

by:br83085
ID: 34165974
There are no other users on this computer.  This was one of four new computers installed at the same time.  All the computers were the same model/type and all have Windows 7 Pro with Microsoft Outlook 2010.  All have the latest updates for Windows and Office installed and all use the same Microsoft Security Essentials.  All workstations connect to the server as part of the domain. I created new Outlook profiles using the procedure you outlined. No joy
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Accepted Solution

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rogerard earned 500 total points
ID: 34166276
Try logging in with a different user and creating a profile for it.  If the problem still exists, then it is a problem with the office installation on that box, and you'll either need to reinstall office or rebuild the computer.  Your choice.
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Author Comment

by:br83085
ID: 34168209
Thanks I will try tomorrow when I am back out at that client.  I think I'm going to have to go the remove and reinstall route.
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Author Comment

by:br83085
ID: 34250459
I tried uninstalling and deleting the microsoft directory in User and then reinstalling.  Same problem.  Works fine the first time but will not display suggested names after exiting and restarting Outlook.
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LVL 7

Expert Comment

by:rogerard
ID: 34250725
Did you ever test to see if the problem exists for other users on the same PC?
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