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Can no longer recover deleted items

Recently we performed an off line defrag of our data store. Prior to performing this we did a major cleanup of mailboxes. We also changes the limits on keeping deleted messages and mailbox's to 0 and unchecked the "do not permanently..."

After the defrag we rest these items back to their original values of 14 on messages and 7 on mailboxes.

However, since then users have reported that when the choose to recover deleted messages, the list is empty. I have confirmed it with my mailbox, although I never used it before.

Is there something more that needs to be done to restore those settings?

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mjmike
Asked:
mjmike
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2 Solutions
 
MegaNuk3Commented:
Err, by setting the settings to 0 you have purged all the recoverable items.
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MegaNuk3Commented:
If you delete something now, it should be recoverable. Can you test that?
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mjmikeAuthor Commented:
Yes, I know that previous mail is gone.

No, currently deleted items are not recoverable for anybody.
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dacaseyCommented:
Have you reset the server since changing the settings?
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MegaNuk3Commented:
Restart the information store service for it to read the new values
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mjmikeAuthor Commented:
OK, I will restart the server tonight and see if that fixes it.
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mjmikeAuthor Commented:
The restart fixed the issue. Now the question is why setting to 0 didn't require a restart, but setting it back did?
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MegaNuk3Commented:
How long did you leave the 0 there for? If it was overnight then exchange probably read the value in the maintenance schedule 1-5AM look back in the event logs and you should see exchange maintenance running and saying that it will delete old deleted items over 0 days old

Also it will of read the value when you mounted the store after the defrag
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mjmikeAuthor Commented:
I waited several days since the change in part to see if the over night maintenance had an effect. I did not unmount/remount the store. No big deal, just curios.
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