Solved

Can no longer recover deleted items

Posted on 2010-11-17
9
274 Views
Last Modified: 2012-08-13
Recently we performed an off line defrag of our data store. Prior to performing this we did a major cleanup of mailboxes. We also changes the limits on keeping deleted messages and mailbox's to 0 and unchecked the "do not permanently..."

After the defrag we rest these items back to their original values of 14 on messages and 7 on mailboxes.

However, since then users have reported that when the choose to recover deleted messages, the list is empty. I have confirmed it with my mailbox, although I never used it before.

Is there something more that needs to be done to restore those settings?

0
Comment
Question by:mjmike
  • 4
  • 4
9 Comments
 
LVL 31

Expert Comment

by:MegaNuk3
ID: 34157544
Err, by setting the settings to 0 you have purged all the recoverable items.
0
 
LVL 31

Expert Comment

by:MegaNuk3
ID: 34157611
If you delete something now, it should be recoverable. Can you test that?
0
 

Author Comment

by:mjmike
ID: 34157630
Yes, I know that previous mail is gone.

No, currently deleted items are not recoverable for anybody.
0
 
LVL 5

Assisted Solution

by:dacasey
dacasey earned 62 total points
ID: 34157738
Have you reset the server since changing the settings?
0
PRTG Network Monitor: Intuitive Network Monitoring

Network Monitoring is essential to ensure that computer systems and network devices are running. Use PRTG to monitor LANs, servers, websites, applications and devices, bandwidth, virtual environments, remote systems, IoT, and many more. PRTG is easy to set up & use.

 
LVL 31

Accepted Solution

by:
MegaNuk3 earned 63 total points
ID: 34157980
Restart the information store service for it to read the new values
0
 

Author Comment

by:mjmike
ID: 34158959
OK, I will restart the server tonight and see if that fixes it.
0
 

Author Comment

by:mjmike
ID: 34166326
The restart fixed the issue. Now the question is why setting to 0 didn't require a restart, but setting it back did?
0
 
LVL 31

Expert Comment

by:MegaNuk3
ID: 34166946
How long did you leave the 0 there for? If it was overnight then exchange probably read the value in the maintenance schedule 1-5AM look back in the event logs and you should see exchange maintenance running and saying that it will delete old deleted items over 0 days old

Also it will of read the value when you mounted the store after the defrag
0
 

Author Comment

by:mjmike
ID: 34167080
I waited several days since the change in part to see if the over night maintenance had an effect. I did not unmount/remount the store. No big deal, just curios.
0

Featured Post

NAS Cloud Backup Strategies

This article explains backup scenarios when using network storage. We review the so-called “3-2-1 strategy” and summarize the methods you can use to send NAS data to the cloud

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

Suggested Solutions

ADCs have gained traction within the last decade, largely due to increased demand for legacy load balancing appliances to handle more advanced application delivery requirements and improve application performance.
This article lists the top 5 free OST to PST Converter Tools. These tools save a lot of time for users when they want to convert OST to PST after their exchange server is no longer available or some other critical issue with exchange server or impor…
In this video we show how to create a User Mailbox in Exchange 2013. We show this process by using the Exchange Admin Center. Log into Exchange Admin Center.: First we need to log into the Exchange Admin Center. Navigate to the Recipients >> Mailb…
The basic steps you have just learned will be implemented in this video. The basic steps are shown to configure an Exchange DAG in a live working Exchange Server Environment and manage the same (Exchange Server 2010 Software is used in a Windows Ser…

896 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question

Need Help in Real-Time?

Connect with top rated Experts

12 Experts available now in Live!

Get 1:1 Help Now