Solved

Windows 7 desktop icons not accessible

Posted on 2010-11-17
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Last Modified: 2012-05-10
Hi,

I'm having a constant issue when I start up my computer here at work, where I can't access items on my desktop (my domain account). The icons are faded and have a white X in the bottom right corner, and not all of them are visible on the desktop. After a while, the problem seems to correct itself, but it's still an issue.

For information, we have accounts set up through AD to make both My Documents and the Desktop folder be associated to domain accounts, which are held on a server and made accessible through DFS (in other words, the actual location of the Desktop and My Documents is \\fs1\dfs\useraccounts\*username*). We never had this issue with Windows XP.

Thanks,
Emanouil Spassov

 
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Question by:adminpps
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5 Comments
 
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Expert Comment

by:Justin Owens
ID: 34158923
Can you get a screen shot of what you are describing (even if it's a digital photo because you can't screen capture)?  A redirected profile should not cause that under normal circumstances.  I would like to see what you are describing.

Justin
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Author Comment

by:adminpps
ID: 34159787
Hi Justin,

I took a screenshot of my desktop when it happened. The file called "IT Inventory" is faded out. When I click on it, nothing happens (no error, no response, as if it's not there). No white X this time, however. Also, I am missing about 4 excel files from the desktop.

The only thing I can think of is that I was away from my desk for longer than usual. I'm starting to think that maybe it's the network adapter cutting out, though I do have internet access... I'll check into a few things.

Thanks,
Emanouil Spassov Screenshot of my desktop while the problem is occurring.
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LVL 31

Assisted Solution

by:Justin Owens
Justin Owens earned 100 total points
ID: 34159817
OK... Let me know what you find out regarding your thoughts, and if you still need help, I will look at this again tomorrow.  I am heading home for the night.

Cheers,

Justin
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Accepted Solution

by:
adminpps earned 0 total points
ID: 34160564
Looks like my hunch was right. The network adapter was turning itself off, so it would lose connection to the servers and make the desktop go loopy. Looks like Windows 7 is a bit different from XP (XP would straight up tell you \\myserver\DFS\ is not accessible).

To fix it, I did this:
1) Open Device Manager
2) Under Network adapters, selected my network adapter
3) Navigate to Power Management tab
4) Uncheck the option "Allow the computer to turn off this device to save power"

Haven't had that problem occur since then.

- Emanouil Spassov
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Author Closing Comment

by:adminpps
ID: 34186473
Thanks for the help Justin.
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