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VPN problem. Can connect using windows 7 but not XP

Posted on 2010-11-17
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Last Modified: 2012-05-10
hi,

I have a problem. I have two computers at home one is windows 7 ultimate 64 bit o/s and one desktop which is loaded with XP. The problem I am having is, I can VPN in to my work place using both 7 and XP, but can't RDP to my computer at work using XP. 7 works fine though I can RDP in and do all my stuff. When I try to RDP using XP It gives an error " This computer can't connect to the remote computer. Try connecting again, contact the owner of the remote computer or your network administrator". I am a domain admin. The only difference that I can think of in both the computers is XP has Microsoft essentials installed and windows 7 is brand new L/P got to install essentials on it.

Can you guys help please?
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Question by:ukitsme
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Expert Comment

by:omgang
ID: 34158448
Is the machine at work a Win7 machine?  If so, is it setup to allow remote connects from computers running any version of Remote Desktop?

OM Gang
Win7RDP.jpg
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Author Comment

by:ukitsme
ID: 34158762
yes it is. I even added it in select users. I Can connect using win 7 from home using VPN, but not XP
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Expert Comment

by:Justin Owens
ID: 34158866
Did you update your RDP on the Win XP machine?  You have to have the most current version to connect to a Win 7 or Server 2008.

Link:

http://support.microsoft.com/kb/925876

Justin
0
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Author Comment

by:ukitsme
ID: 34160320
hi DrUltima: will try it the evening after I go home and will let u know. Thanks mate
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Author Comment

by:ukitsme
ID: 34166612
hi DrUltima: I got a message saying I got a newer service pack than this no need to install the update.
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Expert Comment

by:Justin Owens
ID: 34166715
Are the two machines connecting from the same originating location?
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Author Comment

by:ukitsme
ID: 34167383
yes. They both are from the same location. Here is the interesting bit. Same computer I installed XP on another Drive(dual boot) and tested it. I was able to RDP in straight away. I installed Microsoft security essentials on the XP computer(that I am having trouble with) that could be the reason.
Does my local firewall or security essentials block my connection after VPN in?

Extra information that might be handy to you
I am using netbox router

this is my ipaddress after I VPN in:

C:\Program Files\Windows Resource Kits\Tools>ipconfig /all

Windows IP Configuration

        Host Name . . . . . . . . . . . . : deepthi-pc
        Primary Dns Suffix  . . . . . . . :
        Node Type . . . . . . . . . . . . : Unknown
        IP Routing Enabled. . . . . . . . : No
        WINS Proxy Enabled. . . . . . . . : No

Ethernet adapter Local Area Connection:

        Connection-specific DNS Suffix  . :
        Description . . . . . . . . . . . : Atheros AR8121/AR
thernet Controller
        Physical Address. . . . . . . . . : 00-24-8C-81-4D-36
        Dhcp Enabled. . . . . . . . . . . : No
        IP Address. . . . . . . . . . . . : 172.29.240.1
        Subnet Mask . . . . . . . . . . . : 255.255.255.0
        IP Address. . . . . . . . . . . . : 10.1.1.2
        Subnet Mask . . . . . . . . . . . : 255.255.255.0
        Default Gateway . . . . . . . . . : 10.1.1.1
        DNS Servers . . . . . . . . . . . : 10.1.1.1

PPP adapter Auto-IT:

        Connection-specific DNS Suffix  . :
        Description . . . . . . . . . . . : WAN (PPP/SLIP) In
        Physical Address. . . . . . . . . : 00-53-45-00-00-00
        Dhcp Enabled. . . . . . . . . . . : No
        IP Address. . . . . . . . . . . . : 172.29.240.70
        Subnet Mask . . . . . . . . . . . : 255.255.255.255
        Default Gateway . . . . . . . . . :
        DNS Servers . . . . . . . . . . . : 172.29.240.14
                                            172.29.240.14
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Author Comment

by:ukitsme
ID: 34167396
also The computer I am trying to RDP is in the same range 172.29.240.X
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Assisted Solution

by:Justin Owens
Justin Owens earned 250 total points
ID: 34191453
The only other thing I can think of is the local Windows firewall on the XP machine is a problem.  Your network VPN is working, else the Win 7 connection would also be failing.  As you state it is a hardware VPN and a machine works at your end, that leaves the culprit as the XP machine, not the VPN or the network.

Justin
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Accepted Solution

by:
ukitsme earned 0 total points
ID: 34208170
you are rights Dr Ultima. I sent an email to Microsoft Security essentials. They advised to disable Microsoft essentials. restart the computer and try VPN in and then enable it. I tried it and it worked. I didn't find any logic in it but it worked.
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Expert Comment

by:Justin Owens
ID: 34208229
MS Essentials messes with the built in Windows Firewall.  That doesn't surprise me.
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Expert Comment

by:Justin Owens
ID: 34208416
ukitsme,

I am not Objecting to your closure method, but I do question it.  If the firewall was the problem, and if the Assist you credited (http:#a34191453) states the firewall as the problem (which it does), why do you see that as an Assist rather than as an Answer?

Justin
0
 
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Author Closing Comment

by:ukitsme
ID: 34228761
I sent an email to Microsoft Security essentials. They advised to disable Microsoft essentials. restart the computer and try VPN in and then enable it. I tried it and it worked. I didn't find any logic in it but it worked.
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