Solved

ipad and exchange 2003

Posted on 2010-11-17
2
634 Views
Last Modified: 2012-05-10
I have a customer site in which I've set up Activesync under Exchange 2003 SP2 and synchronizes with an iPhone without any issues.
The customer purchased an iPad and I've gone through and set up the iPad with the same settings as I did with the iPhone but the iPad does not make the connection. After I create the account, it gives me an error 'Unable to verify account information'
I save the account, go into the email and it tells me 'Cannot Get Mail. The connection to the server failed'

We are using the office wireless and can surf the internet on the iPad without issues

Any ideas? Like I said, his iPhone works fine
0
Comment
Question by:johnbowden
2 Comments
 
LVL 76

Accepted Solution

by:
Alan Hardisty earned 250 total points
ID: 34158765
Please have a read through my recently revamped Exchange 2003 / Activesync article, check all your settings and make any changes necessary, then run the test on the test site and fix any errors:

http://www.experts-exchange.com/Software/Server_Software/Email_Servers/Exchange/A_1798-Exchange-2003-Activesync-Connection-Problems-FAQ.html

Whilst it may work on one device, incorrect settings can cause issues such as the problems you are having.
0
 
LVL 13

Expert Comment

by:markusdamenous
ID: 34159052
I was configuring iPad for our Chairman last week, and it kept failing with the same error, even though I knew the details were correct.  Reset the iPad by pressing and holding the middle "home" button, and top button at the same time.  Soon as I reset it, tried again and it worked first time!
0

Featured Post

Optimizing Cloud Backup for Low Bandwidth

With cloud storage prices going down a growing number of SMBs start to use it for backup storage. Unfortunately, business data volume rarely fits the average Internet speed. This article provides an overview of main Internet speed challenges and reveals backup best practices.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

This process describes the steps required to Import and Export data from and to .pst files using Exchange 2010. We can use these steps to export data from a user to a .pst file, import data back to the same or a different user, or even import data t…
This article explains how to install and use the NTBackup utility that comes with Windows Server.
In this video we show how to create an Accepted Domain in Exchange 2013. We show this process by using the Exchange Admin Center. Log into Exchange Admin Center.: First we need to log into the Exchange Admin Center. Navigate to the Mail Flow >> Ac…
The video tutorial explains the basics of the Exchange server Database Availability groups. The components of this video include: 1. Automatic Failover 2. Failover Clustering 3. Active Manager

828 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question