Solved

ipad and exchange 2003

Posted on 2010-11-17
2
633 Views
Last Modified: 2012-05-10
I have a customer site in which I've set up Activesync under Exchange 2003 SP2 and synchronizes with an iPhone without any issues.
The customer purchased an iPad and I've gone through and set up the iPad with the same settings as I did with the iPhone but the iPad does not make the connection. After I create the account, it gives me an error 'Unable to verify account information'
I save the account, go into the email and it tells me 'Cannot Get Mail. The connection to the server failed'

We are using the office wireless and can surf the internet on the iPad without issues

Any ideas? Like I said, his iPhone works fine
0
Comment
Question by:johnbowden
2 Comments
 
LVL 76

Accepted Solution

by:
Alan Hardisty earned 250 total points
ID: 34158765
Please have a read through my recently revamped Exchange 2003 / Activesync article, check all your settings and make any changes necessary, then run the test on the test site and fix any errors:

http://www.experts-exchange.com/Software/Server_Software/Email_Servers/Exchange/A_1798-Exchange-2003-Activesync-Connection-Problems-FAQ.html

Whilst it may work on one device, incorrect settings can cause issues such as the problems you are having.
0
 
LVL 13

Expert Comment

by:markusdamenous
ID: 34159052
I was configuring iPad for our Chairman last week, and it kept failing with the same error, even though I knew the details were correct.  Reset the iPad by pressing and holding the middle "home" button, and top button at the same time.  Soon as I reset it, tried again and it worked first time!
0

Featured Post

Is Your AD Toolbox Looking More Like a Toybox?

Managing Active Directory can get complicated.  Often, the native tools for managing AD are just not up to the task.  The largest Active Directory installations in the world have relied on one tool to manage their day-to-day administration tasks: Hyena. Start your trial today.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

Lotus Notes – formerly IBM Notes – is an email client application, while IBM Domino (earlier Lotus Domino) is an email server. The client possesses a set of features that are even more advanced as compared to that of Outlook. Likewise, IBM Domino is…
Utilizing an array to gracefully append to a list of EmailAddresses
In this video we show how to create a Distribution Group in Exchange 2013. We show this process by using the Exchange Admin Center. Log into Exchange Admin Center.: First we need to log into the Exchange Admin Center. Navigate to the Recipients >>…
In this Micro Video tutorial you will learn the basics about Database Availability Groups and How to configure one using a live Exchange Server Environment. The video tutorial explains the basics of the Exchange server Database Availability grou…

778 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question