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Can I import .mdb file into public contacts?

Posted on 2010-11-17
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Last Modified: 2012-05-10
We are having a bit of an issue with our contact information at my office. Currently we have a proprietary system that was built in house to deal with our contacts and stakeholders. Before that was created, we had about 1400 entries put onto our Exchange 2003 server's public contacts. We have SINCE started using a third-party COTS CRM, that only limited people have access to because of the cost associated with user accounts.

Our client services people maintain the most current customer information on the third party piece of software, which we then export to an .mdb file (the proprietary system is built on MS Access 2003). The .mdb file is then imported to our local system where all the staff have access.

With that said, we have 2 copies of a CURRENT database. One on the outsourced (third party) server, and one on our local system... then comes the public contacts. We have a few users that use the Public Contacts frequently (most specifically distribution lists). We have a very complicated business line where e-mails are sent to only certain stakeholders based on which services of ours they subscribe to. With a few people, this is done with distribution lists in public contacts. This needs to be manually updated, and as such is quite a time-intensive task.

I'm wondering if there is an easy way to import information from the .mdb file that we export from our TP CRM and import onto our system into public contacts.

I know that you can import .csv's into Outlook then copy over to Public Contacts, but the fact that you can't import distribution lists is a big obstacle.

If anyone knows a way to get around this I would be quite appreciative.
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Question by:skyriac
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Expert Comment

by:als315
ID: 34164399
Have you Outlook installed? In Access you can try to link table (Outlook folders) with public contacts and update it from your mdb.
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Author Comment

by:skyriac
ID: 34184013
That was so easy I was shocked.  What about distribution lists?  Is that information stored somewhere where we can link to it?
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Expert Comment

by:als315
ID: 34185656
Try to link Contacts folder, there are stored addresses and distribution lists
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Expert Comment

by:als315
ID: 34185661
Sorry, you have already linked this folder. Try to find there distribution lists
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Author Comment

by:skyriac
ID: 34193560
Yup, the distribution list is there as a separate line entry in the table - but I cannot see any information as to who is a member of the distribution list.  It just looks like an orphan record.  Any ideas?
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als315 earned 2000 total points
ID: 34194240
I've checked also - distribution lists are not available in contacts (only name), they are stored in some other place :(
You can ask Helen Feddema (http://www.experts-exchange.com/M_4970136.html) how to create distribution list from VBA.
There is an example for Excel on her page:
http://www.helenfeddema.com/CodeSamples.htm
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Author Closing Comment

by:skyriac
ID: 34395060
The answer was clear:  Yes, we could link public contacts to an mdb file, but No, distribution lists could not be captured.  We are looking at 3rd party products to link our corporate database to the Public Contacts
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