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Can't open client Domino Administrator after upgrade from 6.4 to 8.5.1

Posted on 2010-11-17
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Last Modified: 2013-12-18
Just upgraded my desktop client from 6.5 to 8.5.1 FP4 & now when I try to open the administrator I get the message: No default domain found: Please set your administration preferences to the domains you want to manage.

How can I set the administrataor pref's if I can't open the administrator? What can I do to get access to the Domino administrator now?

The Lotus Notes Client & email work fine and connect to the Domino server without error.

Our Domino server is an AS/400 running Domino 6.0
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Question by:drrohle
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16 Comments
 
LVL 6

Expert Comment

by:bluemeln
ID: 34160084
This scenario has been documented by IBM. The solution is to open Domino Designer to see if you can get to File > Preferences > Administration preferences that way. If not, they tell you to make a copy of the notes.ini, remove the content of the notes.ini except for the first three lines, and then launching the client, which will in effect reinstall it.
http://www-01.ibm.com/support/docview.wss?uid=swg21313661
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Author Comment

by:drrohle
ID: 34160117
Saw that earlier and tried it.  Still no "joy". Same error, and I also do not see the "Administrator" setting in the Lotus Notes or Designer Preferences.  Also tried to use the "Reconfigure" button but have gotten the same results.
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LVL 11

Expert Comment

by:larsberntrop
ID: 34163478
can you do a reinstall of the full client?  Make sure all the client types are selected for install!
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LVL 6

Expert Comment

by:bluemeln
ID: 34163769
ddrohle, were you able to open Domino Designer, then? Just to clarify, is the option File > Preferences > Administration preferences completely absent from the list of Preference? I am showing six total: User Preferences, Location Preferences, Client Reconfiguration Preferences, Administration Preferences, Toolbar Preferences, Status Bar Preferences.
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Author Comment

by:drrohle
ID: 34164121
Yes, I did a scratch install (Uninstalled first, deleted the folders, then re-installed). Am running Vs. 8.5.1 and my Designer opens fine.  I have all the preferences under File > Pref's. except for Administrator. When I installed I installed everything except Symphony.
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LVL 6

Expert Comment

by:bluemeln
ID: 34164476
In the Lotus Notes client, go to View and make sure Advanced Menus is enabled. Does Administration Preferences then show up in Designer?
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Author Comment

by:drrohle
ID: 34164642
My Vs. 8.5.1 client does not have an Advanced Preferences under View.
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LVL 6

Expert Comment

by:bluemeln
ID: 34166996

Do you have the same problems when you install the client software (either v8.5.1 or 8.0.2) on a different PC, one that preferably has no registry entries related to Lotus?

It could be a long shot, but try installing 8.0.2 client/admin/designer. They will work with Domino 8.x.x, but the menus are closer to v6.5 and 7.

I installed the v8.5.1 client/designer/admin on my admin machine (upgrading from 8.0.2), and I can see your dilemma a bit better using Designer and Lotus Notes in Standard mode, even though I still get View > Advanced Menus in 8.5.1. I am running Domino 8.5.1, but I went back to the 8.0.2 client because I liked the menus better and it also does not require me to open the mail client in standard (full graphic) mode in order to be able to open Designer.
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Accepted Solution

by:
drrohle earned 0 total points
ID: 34167400
OK I figured it out.  I noticed that the Mail Domain field in my client location document was BLANK!  Adding the domain name brought the Administrator up.  Still don't have any Administrator preferences listed in the Pref's but I can live without that.  Thanks experts for all your attention!
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LVL 11

Expert Comment

by:larsberntrop
ID: 34167681
Not advanced Prefernces but advanced Menus.  See image
Capture.PNG
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LVL 11

Expert Comment

by:larsberntrop
ID: 34167690
I must say 8.5.2 is a lot better than 8.5.1 . Consider upgrading ASAP.
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LVL 11

Expert Comment

by:larsberntrop
ID: 34167697
DUH!  The location is the base for ALL the client, Notes, Designer and Admin.
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Author Comment

by:drrohle
ID: 34167753
Advanced Menu's was checked.

Preferences.bmp
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Author Comment

by:drrohle
ID: 34167866
What I don't understand is why my mail, databases & designer worked fine without the field:  "Domino Mail Domain" populated.  The field is located under the MAIL tab.  Poorly placed.
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LVL 11

Expert Comment

by:larsberntrop
ID: 34167880
That's Domino for you:  Always trying to work even in adverse conditions. ;-)
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Author Closing Comment

by:drrohle
ID: 34195048
Appearently the Mail Domain Field in the location document applies to the Administrator Client also!
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