Welcome to Experts Exchange

Add your voice to the tech community where 5M+ people, just like you, are talking about what matters.

  • Help others & share knowledge
  • Earn cash & points
  • Learn & ask questions
Solved

Medisoft 16 Advantage Database connection gets a Error 6420 on first try.  Opens up on second try.

Posted on 2010-11-17
4
1,863 Views
Last Modified: 2012-05-10
Hi,

I have 4 Windows 7 Pro workstations running Medisoft 16.  They connect to the Windows 2008 x64 server through Advantage Database server.  If I try to open Medisoft on one of the workstations, I get an Error 6420.  If I close out and try to open again, it goes right in.  If I close Medisoft again and open it back up, it still goes right back in.  If I go to another workstation, I get the same Error 6420.  Again, when I close out and open back up, it goes right in.  If I go back to the first workstation, I get the Error 6420 again.  Any ideas as to what the problem is here?  I'm really baffled and not really sure how to diagnose this problem.
0
Comment
Question by:kendalltech
  • 2
  • 2
4 Comments
 
LVL 31

Expert Comment

by:Justin Owens
ID: 34165740
Have you already loaded SP1?  This is a know problem with Windows 7 and Medisoft 16.
0
 
LVL 2

Author Comment

by:kendalltech
ID: 34167248
Yes, SP1 and the hotfix is installed
0
 
LVL 31

Accepted Solution

by:
Justin Owens earned 500 total points
ID: 34191384
I made some assumptions, so let me backtrack a little.  

1) Is your server statically assigned an IP address and properly registered in DNS?
2) Can your client machines (Windows 7) ping the server by netbios name (ping shortservername)?
3) Have the firewalls on both the server and the clients been set to always allow Medisoft to function?

Justin
0
 
LVL 2

Author Comment

by:kendalltech
ID: 34257971
Hi Justin,

Thanks for your efforts to help me out.  I'll give you the points for your good suggestions.  I found out what the problem is.  For some reason, since the program isn't a 64-bit program, it must be installed into the Program Files (x86) folder.  When I did that on all of the computers, the problem went away.  Strange, but it worked.  Thanks!

Matt
0

Featured Post

Windows Server 2016: All you need to know

Learn about Hyper-V features that increase functionality and usability of Microsoft Windows Server 2016. Also, throughout this eBook, you’ll find some basic PowerShell examples that will help you leverage the scripts in your environments!

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

When you try to share a printer , you may receive one of the following error messages. Error message when you use the Add Printer Wizard to share a printer: Windows could not share your printer. Operation could not be completed (Error 0x000006…
When table data gets too large to manage or queries take too long to execute the solution is often to buy bigger hardware or assign more CPUs and memory resources to the machine to solve the problem. However, the best, cheapest and most effective so…
This tutorial will walk an individual through setting the global and backup job media overwrite and protection periods in Backup Exec 2012. Log onto the Backup Exec Central Administration Server. Examine the services. If all or most of them are stop…
The Task Scheduler is a powerful tool that is built into Windows. It allows you to schedule tasks (actions) on a recurring basis, such as hourly, daily, weekly, monthly, at log on, at startup, on idle, etc. This video Micro Tutorial is a brief intro…

856 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question