Solved

Medisoft 16 Advantage Database connection gets a Error 6420 on first try.  Opens up on second try.

Posted on 2010-11-17
4
1,862 Views
Last Modified: 2012-05-10
Hi,

I have 4 Windows 7 Pro workstations running Medisoft 16.  They connect to the Windows 2008 x64 server through Advantage Database server.  If I try to open Medisoft on one of the workstations, I get an Error 6420.  If I close out and try to open again, it goes right in.  If I close Medisoft again and open it back up, it still goes right back in.  If I go to another workstation, I get the same Error 6420.  Again, when I close out and open back up, it goes right in.  If I go back to the first workstation, I get the Error 6420 again.  Any ideas as to what the problem is here?  I'm really baffled and not really sure how to diagnose this problem.
0
Comment
Question by:kendalltech
  • 2
  • 2
4 Comments
 
LVL 31

Expert Comment

by:Justin Owens
ID: 34165740
Have you already loaded SP1?  This is a know problem with Windows 7 and Medisoft 16.
0
 
LVL 2

Author Comment

by:kendalltech
ID: 34167248
Yes, SP1 and the hotfix is installed
0
 
LVL 31

Accepted Solution

by:
Justin Owens earned 500 total points
ID: 34191384
I made some assumptions, so let me backtrack a little.  

1) Is your server statically assigned an IP address and properly registered in DNS?
2) Can your client machines (Windows 7) ping the server by netbios name (ping shortservername)?
3) Have the firewalls on both the server and the clients been set to always allow Medisoft to function?

Justin
0
 
LVL 2

Author Comment

by:kendalltech
ID: 34257971
Hi Justin,

Thanks for your efforts to help me out.  I'll give you the points for your good suggestions.  I found out what the problem is.  For some reason, since the program isn't a 64-bit program, it must be installed into the Program Files (x86) folder.  When I did that on all of the computers, the problem went away.  Strange, but it worked.  Thanks!

Matt
0

Featured Post

PRTG Network Monitor: Intuitive Network Monitoring

Network Monitoring is essential to ensure that computer systems and network devices are running. Use PRTG to monitor LANs, servers, websites, applications and devices, bandwidth, virtual environments, remote systems, IoT, and many more. PRTG is easy to set up & use.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

On some Windows 7 (SP1) computers, Windows Update becomes super slow even the computer is reasonably fast.  There's one solution that seemed to have worked well for me (after trying a few other suggested solutions).
As technology users and professionals, we’re always learning. Our universal interest in advancing our knowledge of the trade is unmatched by most industries. It’s a curiosity that makes sense, given the climate of change. Within that, there lies a…
This Micro Tutorial will teach you how to change your appearance and customize your Windows 7 interface to your unique preference. This will be demonstrated using Windows 7 operating system.
This Micro Tutorial will give you a basic overview of Windows Live Photo Gallery and show you various editing filters and touches to photos you can apply. This will be demonstrated using Windows Live Photo Gallery on Windows 7 operating system.

777 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question