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Medisoft 16 Advantage Database connection gets a Error 6420 on first try.  Opens up on second try.

Posted on 2010-11-17
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Hi,

I have 4 Windows 7 Pro workstations running Medisoft 16.  They connect to the Windows 2008 x64 server through Advantage Database server.  If I try to open Medisoft on one of the workstations, I get an Error 6420.  If I close out and try to open again, it goes right in.  If I close Medisoft again and open it back up, it still goes right back in.  If I go to another workstation, I get the same Error 6420.  Again, when I close out and open back up, it goes right in.  If I go back to the first workstation, I get the Error 6420 again.  Any ideas as to what the problem is here?  I'm really baffled and not really sure how to diagnose this problem.
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Question by:Matt Kendall
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Expert Comment

by:Justin Owens
ID: 34165740
Have you already loaded SP1?  This is a know problem with Windows 7 and Medisoft 16.
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Author Comment

by:Matt Kendall
ID: 34167248
Yes, SP1 and the hotfix is installed
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Justin Owens earned 2000 total points
ID: 34191384
I made some assumptions, so let me backtrack a little.  

1) Is your server statically assigned an IP address and properly registered in DNS?
2) Can your client machines (Windows 7) ping the server by netbios name (ping shortservername)?
3) Have the firewalls on both the server and the clients been set to always allow Medisoft to function?

Justin
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Author Comment

by:Matt Kendall
ID: 34257971
Hi Justin,

Thanks for your efforts to help me out.  I'll give you the points for your good suggestions.  I found out what the problem is.  For some reason, since the program isn't a 64-bit program, it must be installed into the Program Files (x86) folder.  When I did that on all of the computers, the problem went away.  Strange, but it worked.  Thanks!

Matt
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