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Sybase ASE 15.5 Setup failure

Posted on 2010-11-17
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Last Modified: 2012-05-10
Help,
  I've built a clean Windows 2003 Server R2 (32 bit)  and patched it (In Microsoft Virtual Server)
Running 1 Gig of ram and 16 Gig hard drive

I went to sybase and downloaded latest ASE 15.5, but when I run setup.exe, it starts to load, then throws an errror dialog box saying "Failed to Load Library" "Error: The installer failed to load C:\Setup\archives\sylapi\sylapij.dll.  Please verify you have the correct and complete installer image".

  I tried installing Java, substituting e: c:\setup\ , nothing seems to work to get me past this.
Any ideas?
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Question by:carl-
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LVL 24

Expert Comment

by:Joe Woodhouse
ID: 34161514
Try right clicking the setup.exe and setting it to Vista compatibility mode.
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Author Comment

by:carl-
ID: 34162089
for Windows Server 2003?  dont think there is such a thing in windows server 2003.
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Author Comment

by:carl-
ID: 34162097
Tried windows 2000 compatabillity and windows xp compatability, no such luck.
exact same setup works fine my my windows 7 box, but I was trying to get it on a server.
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LVL 24

Expert Comment

by:Joe Woodhouse
ID: 34162286
There was a known issue with 64-bit versions needing compatibility mode. I'll keep looking for other ideas.
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Accepted Solution

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Joe Woodhouse earned 500 total points
ID: 34168145
SyLAPI is the Sybase Licensing API for "SySAM", the Sybase Software Asset Manager.

ie. you haven't even got as far as installing ASE yet, this is a problem at the licensing level.

The VM itself shouldn't be a problem, I've had no problems installing & creating ASE 15.0.x instances but maybe this is something 15.5 specific...

... ah, and it seems that's the issue. There's a known problem with the 15.5 SySAM stuff. Some files are missing. Separately install the license manager first, then try again with your ASE install:

(writeup) http://search.sybase.com/kbx/changerequests?bug_id=620330

(solution) http://www.sybase.com/detail?id=1050143
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Author Closing Comment

by:carl-
ID: 34190963
Looks like it will work, but wont be able to verify for a bit so awarding points now.
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