Solved

The computer has rebooted from a bugcheck.  The bugcheck was: 0x0000003b...

Posted on 2010-11-17
5
3,045 Views
Last Modified: 2012-05-10
Hey Guys...

My client is having an issue with 2 laptops.  They are both running Windows7Pro, and they're both the exact same Dell Studio 1558 laptops.

Throughout the day, the computer would just reboot out of nowhere... And come back up saying that it was shut down improperly.

Checking the reliability monitor, it shows multiple dates with critical issues, and all with the same errors (on both computers):

The computer has rebooted from a bugcheck.  The bugcheck was: 0x0000003b (0x00000000c0000005, 0xfffff88004f6689c, 0xfffff880028a9790, 0x0000000000000000). A dump was saved in: C:\Windows\MEMORY.DMP. Report Id: 110910-19063-01.

It's just very strange that it happens to both and they both have the exact same error.

I'm going to attach a few of the dump files... I'm pretty stuck here because I cannot replicate the crash, nor do they find that it happens in any particular time.

Could it be a Win7 issue? Or maybe an issue with hardware (since it's the exact same computers)???

Any help is greatly appreciated.

Thanks!

 111610-16551-01.dmp 111010-16660-01.dmp 110910-19063-01.dmp
0
Comment
Question by:mtech-clint
[X]
Welcome to Experts Exchange

Add your voice to the tech community where 5M+ people just like you are talking about what matters.

  • Help others & share knowledge
  • Earn cash & points
  • Learn & ask questions
  • 2
  • 2
5 Comments
 

Expert Comment

by:Strider10
ID: 34160267
Sounds like it could be a hardware driver error.  Check dell site put in your Dell Service tag and update all the drivers/ bios/ firmware available to those systems.  Also are these stock systems from Dell or did you upgrade them?  Try running a mem test this could also be a  RAM issue especially if someone added cheap 3rd party RAM?  Try these out there's an iso you can burn and boot and it'll test your RAM one open source one from microsoft:

http://www.memtest.org/

http://oca.microsoft.com/en/windiag.asp
0
 
LVL 92

Expert Comment

by:nobus
ID: 34162142
they all point to : PROCESS_NAME:  csrss.exe   IMAGE_NAME:  dxgkrnl.sys
this is the graphics kernel - can you update the driver for it ?
alternatively, you can install another OS on another disk to test if it is hardware or not
how often does it happen?
also -  run hwinfo to check the GPU temp :  http://www.hwinfo.com/
0
 

Accepted Solution

by:
mtech-clint earned 0 total points
ID: 34536636
Sorry guys... None of your recommendations did the trick.
0
 
LVL 92

Expert Comment

by:nobus
ID: 34536870
if your video card is bad - of course, we can't repair it from here - or with any softwre
0
 

Author Closing Comment

by:mtech-clint
ID: 34618284
Noone was able to help me fix this...
0

Featured Post

Enterprise Mobility and BYOD For Dummies

Like “For Dummies” books, you can read this in whatever order you choose and learn about mobility and BYOD; and how to put a competitive mobile infrastructure in place. Developed for SMBs and large enterprises alike, you will find helpful use cases, planning, and implementation.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

One of the features I've come to appreciate about Windows 7 and Windows Server 2008 R2 is the ability to pin applications to the task bar. As useful a feature as I've found this, it does have some quirks.  For example, have you ever tried pinning an…
By default the complete memory dump option is disabled in windows . If we want to enable the complete memory dump for a diagnostic purpose, we have a solution for it. here we are using the registry method to enable this.
Windows 8 comes with a dramatically different user interface known as Metro. Notably missing from the new interface is a Start button and Start Menu. Many users do not like it, much preferring the interface of earlier versions — Windows 7, Windows X…
The viewer will learn how to successfully download and install the SARDU utility on Windows 7, without downloading adware.

624 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question