My client is having an issue with 2 laptops. They are both running Windows7Pro, and they're both the exact same Dell Studio 1558 laptops.
Throughout the day, the computer would just reboot out of nowhere... And come back up saying that it was shut down improperly.
Checking the reliability monitor, it shows multiple dates with critical issues, and all with the same errors (on both computers):
The computer has rebooted from a bugcheck. The bugcheck was: 0x0000003b (0x00000000c0000005, 0xfffff88004f6689c, 0xfffff880028a9790, 0x0000000000000000). A dump was saved in: C:\Windows\MEMORY.DMP. Report Id: 110910-19063-01.
It's just very strange that it happens to both and they both have the exact same error.
I'm going to attach a few of the dump files... I'm pretty stuck here because I cannot replicate the crash, nor do they find that it happens in any particular time.
Could it be a Win7 issue? Or maybe an issue with hardware (since it's the exact same computers)???
Any help is greatly appreciated.
111610-16551-01.dmp 111010-16660-01.dmp 110910-19063-01.dmp