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The computer has rebooted from a bugcheck.  The bugcheck was: 0x0000003b...

Posted on 2010-11-17
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Last Modified: 2012-05-10
Hey Guys...

My client is having an issue with 2 laptops.  They are both running Windows7Pro, and they're both the exact same Dell Studio 1558 laptops.

Throughout the day, the computer would just reboot out of nowhere... And come back up saying that it was shut down improperly.

Checking the reliability monitor, it shows multiple dates with critical issues, and all with the same errors (on both computers):

The computer has rebooted from a bugcheck.  The bugcheck was: 0x0000003b (0x00000000c0000005, 0xfffff88004f6689c, 0xfffff880028a9790, 0x0000000000000000). A dump was saved in: C:\Windows\MEMORY.DMP. Report Id: 110910-19063-01.

It's just very strange that it happens to both and they both have the exact same error.

I'm going to attach a few of the dump files... I'm pretty stuck here because I cannot replicate the crash, nor do they find that it happens in any particular time.

Could it be a Win7 issue? Or maybe an issue with hardware (since it's the exact same computers)???

Any help is greatly appreciated.

Thanks!

 111610-16551-01.dmp 111010-16660-01.dmp 110910-19063-01.dmp
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Question by:mtech-clint
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Expert Comment

by:Strider10
ID: 34160267
Sounds like it could be a hardware driver error.  Check dell site put in your Dell Service tag and update all the drivers/ bios/ firmware available to those systems.  Also are these stock systems from Dell or did you upgrade them?  Try running a mem test this could also be a  RAM issue especially if someone added cheap 3rd party RAM?  Try these out there's an iso you can burn and boot and it'll test your RAM one open source one from microsoft:

http://www.memtest.org/

http://oca.microsoft.com/en/windiag.asp
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Expert Comment

by:nobus
ID: 34162142
they all point to : PROCESS_NAME:  csrss.exe   IMAGE_NAME:  dxgkrnl.sys
this is the graphics kernel - can you update the driver for it ?
alternatively, you can install another OS on another disk to test if it is hardware or not
how often does it happen?
also -  run hwinfo to check the GPU temp :  http://www.hwinfo.com/
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mtech-clint earned 0 total points
ID: 34536636
Sorry guys... None of your recommendations did the trick.
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Expert Comment

by:nobus
ID: 34536870
if your video card is bad - of course, we can't repair it from here - or with any softwre
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Author Closing Comment

by:mtech-clint
ID: 34618284
Noone was able to help me fix this...
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