Paul
asked on
Brother Multifunction Problems
Hi guys,
Having some problems with brother multifunction MFC5350 colour laser. When we print colour, the first page of every print job comes out with a bright pink hue. Subsequent pages are perfectly normal. This problem is consistent, and brother support told us to buy new toner, which we have done, to no avail. They now tell us its three weeks for warranty guy to come out.
Printing black and white does not cause the problem to occur. Only the first page of each colour job is affected.
Any ideas? Failing that, we are printing black and white successfully but no matter what we do with the printing defaults regarding defaulting to mono they keep reverting to colour. Settings lost problem is occuring on all workstations, could this be a GP issue? Or is the brother CC medling with the settings?
Having some problems with brother multifunction MFC5350 colour laser. When we print colour, the first page of every print job comes out with a bright pink hue. Subsequent pages are perfectly normal. This problem is consistent, and brother support told us to buy new toner, which we have done, to no avail. They now tell us its three weeks for warranty guy to come out.
Printing black and white does not cause the problem to occur. Only the first page of each colour job is affected.
Any ideas? Failing that, we are printing black and white successfully but no matter what we do with the printing defaults regarding defaulting to mono they keep reverting to colour. Settings lost problem is occuring on all workstations, could this be a GP issue? Or is the brother CC medling with the settings?
ASKER CERTIFIED SOLUTION
membership
This solution is only available to members.
To access this solution, you must be a member of Experts Exchange.
hdhondt
Does the problem happen when you print an internal colour test page? If so, then it's definitely hardware; if not, the problem is most likely in the driver.
ASKER
Yeh prints pink even on hardware test.
Will take a look at the drum tomorrow but im pretty sure this unit is botched. Is replacing the drum likely to fix the issue? or should i RA the whole unit
Will take a look at the drum tomorrow but im pretty sure this unit is botched. Is replacing the drum likely to fix the issue? or should i RA the whole unit
ASKER
Solution was not answer to problem, as entire machine had to be RA'd, but the answer was detailed and informed, which is what we are looking for from this website.