Hidden mail in one profile but visible in another

Posted on 2010-11-17
Last Modified: 2012-05-10
We're migrating to BPOS. I have a user who had a 8Gb local PST file which he synced with the MS On-line servers. He's running Outlook 2007 SP2 in cached mode.

His OST was missing about 2 months of mail and calendar items after the sync so we thought we would open up his original pst file in the BPOS profile and drag and drop the missing documents.

The problem is that those 2 months of docs are missing in the opened pst file in the BPOS profile but are visible when we open the pst file in the original profile.

I've checked the Junk folder and Rules but there are no junk files nor any rules in either of the profiles.
Question by:gcousins
  • 3
  • 3
LVL 31

Expert Comment

ID: 34162103
Are sure those items aren't marked as 'Private' in the original profile?

Author Comment

ID: 34162186
None of the items are marked private. The hidden mails and calendar items are from 2 months before the migration until the migration date. Mail and calendar items are visible before 2 months ago and after the migration date.
LVL 31

Expert Comment

ID: 34174936
Ok what happens if you open the PST in another profile? Create another profile locally and set outlook to prompt you for the profile to use then attach the PST to the new profile and then see if you can see the items
Highfive + Dolby Voice = No More Audio Complaints!

Poor audio quality is one of the top reasons people don’t use video conferencing. Get the crispest, clearest audio powered by Dolby Voice in every meeting. Highfive and Dolby Voice deliver the best video conferencing and audio experience for every meeting and every room.


Accepted Solution

gcousins earned 0 total points
ID: 34174960
We created an archive, copied the hidden mails to it and then opened the archive in the Exchange profile and copied over the mails and calendar items
LVL 31

Expert Comment

ID: 34175324
Thanks for the update

Author Closing Comment

ID: 34203709
It was a messy solution.

Featured Post

Want to promote your upcoming event?

Is your company attending an event or exhibiting at a trade show soon? Are you speaking at a conference? Spread the word by using a promotional banner in your email signature. This will ensure your organization’s most important contacts are in the know.

Join & Write a Comment

Utilizing an array to gracefully append to a list of EmailAddresses
Sometimes Outlook might have problems sending a message. There may be various causes- corrupted PST, AV scanner etc. The message, instead of going to the Sent Items folder, sits in the Outbox indefinitely. To remove it you can use a free tool cal…
In this video we show how to create a Distribution Group in Exchange 2013. We show this process by using the Exchange Admin Center. Log into Exchange Admin Center.: First we need to log into the Exchange Admin Center. Navigate to the Recipients >>…
The video tutorial explains the basics of the Exchange server Database Availability groups. The components of this video include: 1. Automatic Failover 2. Failover Clustering 3. Active Manager

708 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question

Need Help in Real-Time?

Connect with top rated Experts

14 Experts available now in Live!

Get 1:1 Help Now