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Hidden mail in one profile but visible in another

Posted on 2010-11-17
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Last Modified: 2012-05-10
We're migrating to BPOS. I have a user who had a 8Gb local PST file which he synced with the MS On-line servers. He's running Outlook 2007 SP2 in cached mode.

His OST was missing about 2 months of mail and calendar items after the sync so we thought we would open up his original pst file in the BPOS profile and drag and drop the missing documents.

The problem is that those 2 months of docs are missing in the opened pst file in the BPOS profile but are visible when we open the pst file in the original profile.

I've checked the Junk folder and Rules but there are no junk files nor any rules in either of the profiles.
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Question by:gcousins
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6 Comments
 
LVL 31

Expert Comment

by:MegaNuk3
ID: 34162103
Are sure those items aren't marked as 'Private' in the original profile?
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Author Comment

by:gcousins
ID: 34162186
None of the items are marked private. The hidden mails and calendar items are from 2 months before the migration until the migration date. Mail and calendar items are visible before 2 months ago and after the migration date.
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LVL 31

Expert Comment

by:MegaNuk3
ID: 34174936
Ok what happens if you open the PST in another profile? Create another profile locally and set outlook to prompt you for the profile to use then attach the PST to the new profile and then see if you can see the items
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Accepted Solution

by:
gcousins earned 0 total points
ID: 34174960
We created an archive, copied the hidden mails to it and then opened the archive in the Exchange profile and copied over the mails and calendar items
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LVL 31

Expert Comment

by:MegaNuk3
ID: 34175324
Thanks for the update
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Author Closing Comment

by:gcousins
ID: 34203709
It was a messy solution.
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