Solved

Printer showing Offline in server 2008 (HP printer)

Posted on 2010-11-18
4
1,395 Views
Last Modified: 2012-05-10
Morning All,

We appear to be having an issue with one of our printers.  Its connected via the network but want allow me to print from any computer or do a test print from the server.  And the print icon keeps on fading as though it is offline?  This is a HP Laserjet 4050.  It allows me to ping the printer so I know its still able to communicate?

I have removed all current jobs, restarted the print spooler etc.  Any other ideas why this could be happening?  Many thanks.
0
Comment
Question by:choy77
[X]
Welcome to Experts Exchange

Add your voice to the tech community where 5M+ people just like you are talking about what matters.

  • Help others & share knowledge
  • Earn cash & points
  • Learn & ask questions
  • 2
  • 2
4 Comments
 
LVL 3

Expert Comment

by:Tim Palmer
ID: 34162978
can you access the built in web interface?
Have you checked that the port mapped is actually to the IP of the printer?

Have you tried removing and reinstalling the printer?
have you tried installing the printer on a different PC?

Are the drivers you have certified for 2K8? Have you tried the Universal print driver?

Hopefully something here helps.
0
 

Author Comment

by:choy77
ID: 34163419
Hi, thanks for your comment, it appears only to happen when the printer has no paper in tray 3, yet when I put paper in it comes back on line even though tray 1 is set to look at it first, and then if no paper it goes to tray 2 and so on and so forth.  Any ideas what this could be?  All the things you mentioned are fine.
0
 
LVL 3

Accepted Solution

by:
Tim Palmer earned 500 total points
ID: 34169213
in the printer configuration properties, do some testing by disabling trays 1 and 2.
Is tray 3 a removable module? if so, try removing it as well, see how that goes.
0
 

Author Closing Comment

by:choy77
ID: 34278738
Thanks
0

Featured Post

Get free NFR key for Veeam Availability Suite 9.5

Veeam is happy to provide a free NFR license (1 year, 2 sockets) to all certified IT Pros. The license allows for the non-production use of Veeam Availability Suite v9.5 in your home lab, without any feature limitations. It works for both VMware and Hyper-V environments

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

In this article, I am going to show you how to simulate a multi-site Lab environment on a single Hyper-V host. I use this method successfully in my own lab to simulate three fully routed global AD Sites on a Windows 10 Hyper-V host.
This article explains the fundamentals of industrial networking which ultimately is the backbone network which is providing communications for process devices like robots and other not so interesting stuff.
Here's a very brief overview of the methods PRTG Network Monitor (https://www.paessler.com/prtg) offers for monitoring bandwidth, to help you decide which methods you´d like to investigate in more detail.  The methods are covered in more detail in o…
There are cases when e.g. an IT administrator wants to have full access and view into selected mailboxes on Exchange server, directly from his own email account in Outlook or Outlook Web Access. This proves useful when for example administrator want…
Suggested Courses

623 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question