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Printer showing Offline in server 2008 (HP printer)

Posted on 2010-11-18
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Last Modified: 2012-05-10
Morning All,

We appear to be having an issue with one of our printers.  Its connected via the network but want allow me to print from any computer or do a test print from the server.  And the print icon keeps on fading as though it is offline?  This is a HP Laserjet 4050.  It allows me to ping the printer so I know its still able to communicate?

I have removed all current jobs, restarted the print spooler etc.  Any other ideas why this could be happening?  Many thanks.
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Question by:choy77
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4 Comments
 
LVL 3

Expert Comment

by:Tim Palmer
ID: 34162978
can you access the built in web interface?
Have you checked that the port mapped is actually to the IP of the printer?

Have you tried removing and reinstalling the printer?
have you tried installing the printer on a different PC?

Are the drivers you have certified for 2K8? Have you tried the Universal print driver?

Hopefully something here helps.
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Author Comment

by:choy77
ID: 34163419
Hi, thanks for your comment, it appears only to happen when the printer has no paper in tray 3, yet when I put paper in it comes back on line even though tray 1 is set to look at it first, and then if no paper it goes to tray 2 and so on and so forth.  Any ideas what this could be?  All the things you mentioned are fine.
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Accepted Solution

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Tim Palmer earned 500 total points
ID: 34169213
in the printer configuration properties, do some testing by disabling trays 1 and 2.
Is tray 3 a removable module? if so, try removing it as well, see how that goes.
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Author Closing Comment

by:choy77
ID: 34278738
Thanks
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