asked on

SEPM not updating

We have a SEPM server. Recently we have had to rebuild the server. We rebuilt the server with the same name and took a backup of the database before we rebuilt the server and rebuilt it with the same name/ip address.

We reinstalled SEPM onto the newly built server and restored the database. We downloaded all the definitions from the symantec website.

The clients however didn't update with the new definitions.

We used SYSLINKREPLACER and updated all clients with that...but still they aren't updating with new definitions. See the following screenshot.

Please help!

Ehab Salem

On the home page of SEPM, on the top right-side box, you see 2 lines with versions mentioned (Windows Definitions distribution). what is written there?
On the clients page, are your clients connected?
Can you send a screen shot of the top-right corner of SEPM home page?

Jonathan Edwards

ASKER

Hi there,

I have attached a shot of the SEPM home page.

As you can see the clients last updated on 28/10. This is when we rebuilt server and restored database. We have updated the definitions each day since.

Ehab Salem

In the 'Clients' screen, are your clients connected to the console? Is the green dot appearing?

Jonathan Edwards

ASKER

Yes, the green dot is appearing on the clients.

Ehab Salem

Did you try to run liveupdate on one of the clients and see whether it updates or not?
simply type luall.exe (start\run), providing you have internet connection available for the clients.

Which version of SEP are you using?

You may also check the following link:
http://www.symantec.com/connect/forums/endpoint-protection-live-update-not-updating-win32-definitons-win64-date

ASKER CERTIFIED SOLUTION

Sudeep Sharma

membership

This solution is only available to members.

To access this solution, you must be a member of Experts Exchange.

Start Free Trial