Cruthin
asked on
Outlook stuck on waiting to update this folder
Hi.
This one has been driving me mad! A business had an SBS 2003 in place. They had to move to new servers for reasons I havent time to explain. So I set up new DC and new exhcange 2010 server all in a new domain. Extracted and imported all mailboxes for users and everything works fine... Except for 1 user.
The import of the old mailbox completed and synced with exchange. Now when Outlook is open, theres a message in the status bar "waiting to update this folder". It would just wait there for maybe 15 minutes then any new emails waiting would come in. A while later it might be back to waiting again.
Strange thing is, it only happens when the inbox is selected. If I select any other folder (including sub-folders of the inox) the status is up to date. I have tried the usual - deleting the offline cache, rebuilding the outlook profile etc. I even deleted the mailbox off the server, expoerted the mail from the old server, created new mailbox and imported again - still the same result.
I read that KB980376 can cause this issue, but it's not installed.
Don't know whats going on. I have setup the same mailbox on another PC and it displays the same problems - but not as often.
Any ideas?
This one has been driving me mad! A business had an SBS 2003 in place. They had to move to new servers for reasons I havent time to explain. So I set up new DC and new exhcange 2010 server all in a new domain. Extracted and imported all mailboxes for users and everything works fine... Except for 1 user.
The import of the old mailbox completed and synced with exchange. Now when Outlook is open, theres a message in the status bar "waiting to update this folder". It would just wait there for maybe 15 minutes then any new emails waiting would come in. A while later it might be back to waiting again.
Strange thing is, it only happens when the inbox is selected. If I select any other folder (including sub-folders of the inox) the status is up to date. I have tried the usual - deleting the offline cache, rebuilding the outlook profile etc. I even deleted the mailbox off the server, expoerted the mail from the old server, created new mailbox and imported again - still the same result.
I read that KB980376 can cause this issue, but it's not installed.
Don't know whats going on. I have setup the same mailbox on another PC and it displays the same problems - but not as often.
Any ideas?
jplato
Can you uncheck the Cache mode when you setup the user then import the mail. That way it will Import Directly to the server then you can turn the cached mode back on.
ASKER
ok. i'll give that a go.
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ASKER
Firemanf29, job done. there were several large emails in the inbox which were preventing the sync. I think I've got them all now. I'm gonna leave it for a few days to make sure. Thanks.
ASKER
Soory. I selected the wrong solution. please cancel this one for me.
ASKER
Thanks. This sorted the problem for me.
Hi,
I have exactly the same problem. There are no sync issues when I check through the OWA. The emails are working fine through OWA but the outlook is still freezing. Any ideas what can I try to get rid of this problem?
Any help is highly appreciated.
MK.
I have exactly the same problem. There are no sync issues when I check through the OWA. The emails are working fine through OWA but the outlook is still freezing. Any ideas what can I try to get rid of this problem?
Any help is highly appreciated.
MK.
try this from run prompt:
outlook.exe /resetfolders
outlook.exe /resetfolders
Unchecking the cache mode, restarting Outlook, allowing the Import to sync, then turning cache mode back on worked for me. What a life saver to come across on a Sunday morning...Thanks!