We are running Exchange 2010 being accessed by Outlook 2007 on user desktops. We have a situation where the user has their user mailbox, but needs access to mutliple mailboxes. For example, incoming questions from the public would be send to this mailbox and a department could monitor and answer them collectively. Also, accessing the Inbox from File->Open->Other User's Folder isn't the best option for our work flow.
How does Microsoft view the licensing in this situation? Any you access more than one mailbox per user, or does each mailbox count towards a license?
If possible, can you provide a link from Microsoft stating this?
Thank you for any assistance you can provide.