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Citrix user session drops with Java I/OException error.

Posted on 2010-11-18
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Last Modified: 2012-05-10
Hi,

Some of our remote office users are getting "Java I/O Exception" error and their session getting dropped. Below are the error.
java.io.IOException: Unable to open connection
      at com.neoteris.NeoterisSocket.a(Unknown Source)
      at com.neoteris.NeoterisSocket.a(Unknown Source)
      at com.neoteris.NeoterisSocket.<init>(Unknown Source)
      at com.neoteris.NeoterisSocket.<init>(Unknown Source)
      at com.citrix.client.io.net.ip.z.a(Unknown Source)
      at com.citrix.client.io.net.ip.z.a(Unknown Source)
      at com.citrix.client.io.net.ip.z.a(Unknown Source)
      at com.citrix.client.module.td.tcp.TCPTransportDriver.s(Unknown Source)
      at com.citrix.client.module.td.TransportDriver.run(Unknown Source)
      at java.lang.Thread.run(Unknown Source)
'
We are using Junipher for remote access. We have 10 Presentation servers and one webservers. All the servers are VM server (v 4). OS is Windows 2008.
So can any body help me in this regards.

Thanks
Busan
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Question by:BUSAN
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Accepted Solution

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zcrammond earned 167 total points
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not sure if this will apply (its a pretty old article):

http://support.citrix.com/article/CTX105200&parentCategoryID=167
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by:sunilswain
sunilswain earned 333 total points
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Try re-installing the Citrix Web Plugin. This error normally comes for citrix java client.

-Sunil
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Assisted Solution

by:sunilswain
sunilswain earned 333 total points
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Also adjusting security permissions on language directory (\Program Files\Citrix\Web Interface\4.0\languages) to include Authenticated users and network service might fix this issue.

-Sunil
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Author Comment

by:BUSAN
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Thanks, The problem is not appearing for couple of day. We have not done any thing. Thanks
for you advice.

Busan.
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Author Closing Comment

by:BUSAN
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Problem fixed auto matically.

Thanks for help.

Busan
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