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Citrix user session drops with Java I/OException error.

Posted on 2010-11-18

Citrix

3 solutions

Medium Priority

3,872 Views

Last Modified: 2012-05-10

Hi,

Some of our remote office users are getting "Java I/O Exception" error and their session getting dropped. Below are the error.
java.io.IOException: Unable to open connection
      at com.neoteris.NeoterisSocket.a(Unknown Source)
      at com.neoteris.NeoterisSocket.a(Unknown Source)
      at com.neoteris.NeoterisSocket.<init>(Unknown Source)
      at com.neoteris.NeoterisSocket.<init>(Unknown Source)
      at com.citrix.client.io.net.ip.z.a(Unknown Source)
      at com.citrix.client.io.net.ip.z.a(Unknown Source)
      at com.citrix.client.io.net.ip.z.a(Unknown Source)
      at com.citrix.client.module.td.tcp.TCPTransportDriver.s(Unknown Source)
      at com.citrix.client.module.td.TransportDriver.run(Unknown Source)
      at java.lang.Thread.run(Unknown Source)
'
We are using Junipher for remote access. We have 10 Presentation servers and one webservers. All the servers are VM server (v 4). OS is Windows 2008.
So can any body help me in this regards.

Thanks
Busan

Comment

Question by:BUSAN

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5 Comments

LVL 4

Accepted Solution

by:zcrammond

zcrammond earned 334 total points

ID: 342003492010-11-23

not sure if this will apply (its a pretty old article):

http://support.citrix.com/article/CTX105200&parentCategoryID=167

LVL 5

Assisted Solution

by:sunilswain

sunilswain earned 666 total points

ID: 342164142010-11-26

Try re-installing the Citrix Web Plugin. This error normally comes for citrix java client.

-Sunil

LVL 5

Assisted Solution

by:sunilswain

sunilswain earned 666 total points

ID: 342164452010-11-26

Also adjusting security permissions on language directory (\Program Files\Citrix\Web Interface\4.0\languages) to include Authenticated users and network service might fix this issue.

-Sunil

Author Comment

by:BUSAN

ID: 343855212010-12-18

Thanks, The problem is not appearing for couple of day. We have not done any thing. Thanks
for you advice.

Busan.

Author Closing Comment

by:BUSAN

ID: 343855232010-12-18

Problem fixed auto matically.

Thanks for help.

Busan

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