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Citrix user session drops with Java I/OException error.

Hi,

Some of our remote office users are getting "Java I/O Exception" error and their session getting dropped. Below are the error.
java.io.IOException: Unable to open connection
      at com.neoteris.NeoterisSocket.a(Unknown Source)
      at com.neoteris.NeoterisSocket.a(Unknown Source)
      at com.neoteris.NeoterisSocket.<init>(Unknown Source)
      at com.neoteris.NeoterisSocket.<init>(Unknown Source)
      at com.citrix.client.io.net.ip.z.a(Unknown Source)
      at com.citrix.client.io.net.ip.z.a(Unknown Source)
      at com.citrix.client.io.net.ip.z.a(Unknown Source)
      at com.citrix.client.module.td.tcp.TCPTransportDriver.s(Unknown Source)
      at com.citrix.client.module.td.TransportDriver.run(Unknown Source)
      at java.lang.Thread.run(Unknown Source)
'
We are using Junipher for remote access. We have 10 Presentation servers and one webservers. All the servers are VM server (v 4). OS is Windows 2008.
So can any body help me in this regards.

Thanks
Busan
0
BUSAN
Asked:
BUSAN
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3 Solutions
 
zcrammondCommented:
not sure if this will apply (its a pretty old article):

http://support.citrix.com/article/CTX105200&parentCategoryID=167
0
 
sunilswainCommented:
Try re-installing the Citrix Web Plugin. This error normally comes for citrix java client.

-Sunil
0
 
sunilswainCommented:
Also adjusting security permissions on language directory (\Program Files\Citrix\Web Interface\4.0\languages) to include Authenticated users and network service might fix this issue.

-Sunil
0
 
BUSANAuthor Commented:
Thanks, The problem is not appearing for couple of day. We have not done any thing. Thanks
for you advice.

Busan.
0
 
BUSANAuthor Commented:
Problem fixed auto matically.

Thanks for help.

Busan
0
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