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Windows 7 Difficulties connecting to LEAP wifi

Posted on 2010-11-18
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Last Modified: 2013-12-09
I'm having an intermittant problem (those are the best kind!) with a Dell Latitude E5400 laptop connecting to a Cisco LEAP wifi network.  The Dell is a one-off (I usually don't use Dell laptops) with Intel 5100 AGN radio.  The laptop is a member of MYDOMAIN and I need it to connect at a customer's site of THEIRDOMAIN.  The end user has a valid user name and password to access THEIRDOMAIN.  I have Dell's latest drivers, along with Intel's LEAP download installed.

I have several other non-Dell Windows 7 laptops that connect without a problem at THEIRDOMAIN's wifi network, connecting to THEIRDOMAIN's Exchange server, ability to browse the net, use network printers, etc.

The Dell initially connected, allowing me to set up network printer, Outlook access, etc.  I was able to shutdown, boot and connect to the network several times over the past couple of days.

Today, it connected A-OK.  I copied the user's data files to the Dell and rebooted, just to make certain he could login.  It now refuses to connect to the LEAP wifi, giving me a Limited Access message.

I have removed and re-created the wifi connection several times without success.  Settings are identical to the other non-Dell laptops. SSID is correct, "connect automatically..." is checked, "connect even if the network is not broadcasting..." is checked, security type is 802.1X, encryption type is WEP, network auth method is Cisco LEAP with the user's THEIRDOMAIN user name and password under Settings, Advanced Settings has "specify authentication mode" is checked and set to "user or coomputer authentication."

I have no control over the THEIRDOMAIN and have no access to change anything on their network.

I have wasted far too much time on this already, so some insight would be appreciated.
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Question by:mbutts
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Expert Comment

by:tausifsfarid
ID: 34166990
I think the settings have been attached with the user profile, try a system restore if it doesn't work then try to renew user's profile.
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Author Comment

by:mbutts
ID: 34167832
The system was set up using the end user's user name and password.  The data copied over today was only the contents of the My Documents folder.
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Expert Comment

by:tausifsfarid
ID: 34177450
Then try a system restore to an earlier point!
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mbutts earned 0 total points
ID: 34192520
There aren't any earlier points, the system had a fresh install of W7 on it.

I ended up uninstalling Dell's drivers, and starting using Intel's drivers, going back version by version until I found one that connected reliably (about 4 generations back).
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Author Closing Comment

by:mbutts
ID: 34221304
I thought this was a Cisco question, but it turned out to be a Dell driver problem.
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