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WiFi drops connection, then will not re-connect

I have a user on a dell precision m4300 with an intel proset wireless wifi connection built in. it appears to work fine, but the user says while at an airport, he is logged on but the connection drops. when trying to reconnect, it gives a message that says 'unable to connect to (wifi network). the user reboots the machine, and it works again. is there something to check on the machine? I believe i have checked the services and of course the set up always seems ok. . . until the user is 1000 miles away.
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akahan
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my user is back in the office, i'll check it out.