Solved

Outlook replies are underlined

Posted on 2010-11-18
10
789 Views
Last Modified: 2012-06-21
I have a user that when people reply to his Outlook 07 emails the text is underlined.  I've checked the statonary/fonts options and there are no settings enabled to cause this.  its the reply section of the outlook form that has the underline enabled.  if you go down to his original text there is no underlining.  And there are no themes enabled.  thanks.
0
Comment
[X]
Welcome to Experts Exchange

Add your voice to the tech community where 5M+ people just like you are talking about what matters.

  • Help others & share knowledge
  • Earn cash & points
  • Learn & ask questions
  • 6
  • 3
10 Comments
 
LVL 6

Expert Comment

by:bobohost
ID: 34165741
Have you tried creating a new profile to see if it's a profile issue?  Haven't seen this before but anytime I have weird behavior in Outlook I'll create a new profile on the same machine if possible and a new profile on a different machine is possible to determine if it's a client issue or a system issue.  I'll dig around and see If I can find anything on this.
0
 

Author Comment

by:This_is_a_very_good_username
ID: 34165841
I blew away profile and created new one and it did not fix. weird.
0
 

Author Comment

by:This_is_a_very_good_username
ID: 34165971
what else is weird is its only when you reply to him. if he replies to your reply that originally came from him it doesn't do it. and he can reply to his own email and it won't do it.
0
NFR key for Veeam Backup for Microsoft Office 365

Veeam is happy to provide a free NFR license (for 1 year, up to 10 users). This license allows for the non‑production use of Veeam Backup for Microsoft Office 365 in your home lab without any feature limitations.

 
LVL 6

Expert Comment

by:bobohost
ID: 34166029
What does the email look like for the person that replies to him?  I mean if you reply to his email and go to your sent items is the email underlined?
0
 

Author Comment

by:This_is_a_very_good_username
ID: 34166067
yes. the text is underlined. it is underlined as you type in the reply.  you can select the font in the reply and de-select 'underline'.
0
 
LVL 3

Expert Comment

by:toroblanco2002
ID: 34166292
I believe the issue is not on the user's outlook is on the other user who is replaying
0
 
LVL 6

Expert Comment

by:bobohost
ID: 34166516
Does it matter if it's Rich Text or Plain Text emails?
0
 

Author Comment

by:This_is_a_very_good_username
ID: 34167084
affects ALL users that reply. only affects HTML. not plain text.
0
 

Accepted Solution

by:
This_is_a_very_good_username earned 0 total points
ID: 35777447
I discovered the way to fix is to delete the normalemail.dotm template. located here:
C:\Users\*user*\AppData\Roaming\Microsoft\Templates
this resets the email template.
0
 

Author Closing Comment

by:This_is_a_very_good_username
ID: 35810061
it works.
0

Featured Post

Industry Leaders: We Want Your Opinion!

We value your feedback.

Take our survey and automatically be enter to win anyone of the following:
Yeti Cooler, Amazon eGift Card, and Movie eGift Card!

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

When you have clients or friends from around the world, it becomes a challenge to arrange a meeting or effectively manage your time. This is where Outlook's capability to show 2 time zones in one calendar comes in handy.
Mailbox Overload?
This Experts Exchange video Micro Tutorial shows how to tell Microsoft Office that a word is NOT spelled correctly. Microsoft Office has a built-in, main dictionary that is shared by Office apps, including Excel, Outlook, PowerPoint, and Word. When …
To add imagery to an HTML email signature, you have two options available to you. You can either add a logo/image by embedding it directly into the signature or hosting it externally and linking to it. The vast majority of email clients display l…

690 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question