degoodwin
asked on
Calendar Items Disappear in OWA when Cached Mode Outlook opens
I have an Exchange server 2007. When users add items on the calendar in OWA the items are fine. When the users open Outlook 2007 with Cached mode turned off thye see the calendar items. If they then close Outlook 2007 and turn on Cached Mode then the items entered in OWA disappear. If I use an old version of Outlook (2002) everything seems just fine. This is happening with mulitple users. on mulitple pc's. All using a newer version of Outlook..
ash007
Can u brief error in application logs?..
Does the Outlook have Third Party Add-Ins.
What happens with Outlook in Online Mode?
If the user keeps his Outlook Profile in Online Mode and check the Calendar does the Calendar Item disappear from OWA.
Also once the Calendar Item disappears in OWA does it show in Cached Outlook anymore?
Looks like a corruption in the Mailbox Calendar. Every Time you open the Outlook in Cache mode the Sync of .OST file and Mailbox corrupts the Mailbox.
Try moving the Users Mailbox to another Database and then check if it shows the same behaviour.
What happens with Outlook in Online Mode?
If the user keeps his Outlook Profile in Online Mode and check the Calendar does the Calendar Item disappear from OWA.
Also once the Calendar Item disappears in OWA does it show in Cached Outlook anymore?
Looks like a corruption in the Mailbox Calendar. Every Time you open the Outlook in Cache mode the Sync of .OST file and Mailbox corrupts the Mailbox.
Try moving the Users Mailbox to another Database and then check if it shows the same behaviour.
SOLUTION
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Have you tried deleting the OST file on the Outlook and then creating a new Profile in Cache Mode.
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From what i can think of is a Database Corruption where Multiple Mailboxes are corrupted.
You could always try to move a Mailbox to another Database which would eliminate corruption of that Mailbox and then configure a new Profile and see if you get the same problem for that Mailbox.
ASKER
The Problem was with autodiscovery on the IIS server and Excahnge 2007. The autodiscovery was corrupt. Once that was fixed everything started working again.