Solved

Calendar Items Disappear in OWA when Cached Mode Outlook opens

Posted on 2010-11-18
7
1,264 Views
Last Modified: 2012-05-10
I have an Exchange server 2007.  When users add items on the calendar in OWA the items are fine. When the users open Outlook 2007 with Cached mode turned off thye see the calendar items. If they then close Outlook 2007 and turn on Cached Mode then the items entered in OWA disappear.  If I use an old version of Outlook (2002) everything seems just fine. This is happening with mulitple users.  on mulitple pc's.  All using a newer version of Outlook..
0
Comment
Question by:degoodwin
[X]
Welcome to Experts Exchange

Add your voice to the tech community where 5M+ people just like you are talking about what matters.

  • Help others & share knowledge
  • Earn cash & points
  • Learn & ask questions
  • 3
  • 3
7 Comments
 
LVL 9

Expert Comment

by:ash007
ID: 34171228
Can u brief error in application logs?..
0
 
LVL 13

Expert Comment

by:AshwinRaj111
ID: 34181197
Does the Outlook have Third Party Add-Ins.
What happens with Outlook in Online Mode?

If the user keeps his Outlook Profile in Online Mode and check the Calendar does the Calendar Item disappear from OWA.

Also once the Calendar Item disappears in OWA does it show in Cached Outlook anymore?

Looks like a corruption in the Mailbox Calendar. Every Time you open the Outlook in Cache mode the Sync of .OST file and Mailbox corrupts the Mailbox.
Try moving the Users Mailbox to another Database and then check if it shows the same behaviour.
0
 

Assisted Solution

by:degoodwin
degoodwin earned 0 total points
ID: 34184844
There is no error in the app log.  It is happening on multiple mailboxes on one exchange server so it isnt corruption on a single mailbox.  If I use Outlook with Cached Mode turned off it is ok. However 10 of the users are sales force and run Outlook on laptops that travel and need to run in cached mode.
0
Office 365 Training for Admins - 7 Day Trial

Learn how to provision tenants, synchronize on-premise Active Directory, implement Single Sign-On, customize Office deployment, and protect your organization with eDiscovery and DLP policies.  Only from Platform Scholar.

 
LVL 13

Expert Comment

by:AshwinRaj111
ID: 34184947
Have you tried deleting the OST file on the Outlook and then creating a new Profile in Cache Mode.
0
 

Accepted Solution

by:
degoodwin earned 0 total points
ID: 34193871
Yes I have done that. As I said this is happening on MULTIPLE computers on MULTIPLE accounts.  so the chances that 8 different accounts and 8 different OST's are all messed up exactly the same is pretty slim
0
 
LVL 13

Expert Comment

by:AshwinRaj111
ID: 34193985

From what i can think of is a Database Corruption where Multiple Mailboxes are corrupted.
You could always try to move a Mailbox to another Database which would eliminate corruption of that Mailbox and then configure a new Profile and see if you get the same problem for that Mailbox.
0
 

Author Closing Comment

by:degoodwin
ID: 34281113
The Problem was with autodiscovery on the IIS server and Excahnge 2007. The autodiscovery was corrupt. Once that was fixed everything started working again.
0

Featured Post

Is Your AD Toolbox Looking More Like a Toybox?

Managing Active Directory can get complicated.  Often, the native tools for managing AD are just not up to the task.  The largest Active Directory installations in the world have relied on one tool to manage their day-to-day administration tasks: Hyena. Start your trial today.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

This article aims to explain the working of CircularLogArchiver. This tool was designed to solve the buildup of log file in cases where systems do not support circular logging or where circular logging is not enabled
You need to know the location of the Office templates folder, so that when you create new templates, they are saved to that location, and thus are available for selection when creating new documents.  The steps to find the Templates folder path are …
In this video we show how to create an email address policy in Exchange 2013. We show this process by using the Exchange Admin Center. Log into Exchange Admin Center.:  First we need to log into the Exchange Admin Center. Navigate to the Mail Flow…
To show how to generate a certificate request in Exchange 2013. We show this process by using the Exchange Admin Center. Log into Exchange Admin Center.:  First we need to log into the Exchange Admin Center. Navigate to the Servers >> Certificates…

734 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question