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Cannot access Internal Web Site (SharePoint) outside of LAN

Posted on 2010-11-18
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Last Modified: 2012-05-10
We have installed an SBS2008 server for a client and all is fine except accessing the Internal Website (Sharepoint) from outside of the LAN by domain-joined laptops.
If from outside you goto the https://remote.domain.net/remote address you get on the initial remote screen. From here both OWA and remote desktops work fine.
When you then try to authenicate onto the internal website (Sharepoint) it says "Internet Explorer cannot display the webpage".
Computers that are not domain members are NOT having the problem.
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Question by:dsexauer
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Expert Comment

by:Justin Smith
ID: 34173752
What is the initial remote screen?  Is this some type of terminal services page that you launch Internet Explorer or RD from ?
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Author Comment

by:dsexauer
ID: 34178125
It is the RWW screen with the 3 boxes for Check E-mail, Connect to a Computer, and Internal Web Site. The Check E-mail and Connect to a Computer links work fine. But the Internal Web Site link opens a new browser window that says "Internet Explorer cannot display the webpage". It also doesn't work in Firefox and Safari...so safe to assume it doesn't work in any browser.

I also had the users try https://remote.domain.net:987/default.aspx, and it doesn't work either.

Again, this is only machines that are joined to the domain, but are trying to access the SharePoint site while out of the office and off the LAN.

Any help would be greatly appreciated.
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LVL 22

Expert Comment

by:Rick Hobbs
ID: 34178723
You need to open port 987 on your router and translate it to the SBS2008 server.
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Author Comment

by:dsexauer
ID: 34178781
Port 987 is already open. That's SBS 101.
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Author Comment

by:dsexauer
ID: 34244528
This issue is only happening on laptops that are joined to the domain and are trying to access the site from outside of the domain.  The internal website works fine when the machines are in the domain.  It also works on stand-alone machines, and machines that are joined to a completely different domain (my company's domain), and it works when those machines are outside of their domain.  It also works if you use a user name that is not associated with any domain when logging into the machine that is joined to the domain.

Another thing that is strange is that when we set up a test machine today, joined it to the domain and then attempted to access the internal website through the RWW it worked the first time we tried, with multiple RWW profiles, but then stopped working after we closed IE, opened it and tried again.  This is a very frustrating issue and any help would be greatly appreciated.  Thanks guys.
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Accepted Solution

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dsexauer earned 0 total points
ID: 34451127
Removing the internal website from the list of intranet sites in the security settings has resolved the issue
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Expert Comment

by:mattibutt
ID: 34451140
have you given access to user for the website if you right click on user properties you get the option in access or something where you can click on the checkbox which is specifically for the company web
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Author Comment

by:dsexauer
ID: 34451586
mattibutt: The issue was resolved by removing the internal website from the list of intranet sites in the Internet Explorer security settings.
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LVL 11

Expert Comment

by:mattibutt
ID: 34451703
ok then good luck
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Author Closing Comment

by:dsexauer
ID: 34470653
issue has been resolved
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