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GMail (Google Apps).  "Oops… the system encountered a problem (#825)"

Posted on 2010-11-18
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Last Modified: 2012-06-21
The Google web-interface on a client's Google Apps account is generating the following errors:

"Oops… the system encountered a problem (#825)"
"Oops… the system encountered a problem (#717)"

- The error is specific to her account.  I get the error using her account regardless of computer or browser type.  I do not see the error using her computer to access any other account.
- I sometimes generate the error when I attempt to send using her account.  Clicking the "Refresh" button.
- Her Google Apps Sync Tool fails with emails.  It successfully syncs address book, calendar, and contacts.
- Her Droid fails to sync with emails.  It successfully syncs address book, calendar, and contacts.

Everything points to a problem with her email account on the Google Server side.
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Question by:jdana
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Gladys Kerns earned 1000 total points
ID: 34166183
jdana - I agree with your conclusion.  You should contact Google support immediately.
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by:Gladys Kerns
Gladys Kerns earned 1000 total points
ID: 34166192
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Author Closing Comment

by:jdana
ID: 34183050
Thanks!
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