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How To trace outbound calls in Cisco Unity Call Manager

Posted on 2010-11-18
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Last Modified: 2012-05-10
Hello,
A certain number keeps failing intermittently and i need to look at some sort of a log or live trace to figure this out.

I know there is a way to look at the logs but i forgot how. We have Cisco Unity 5.0 and Call Manager 7.0. I am only getting familiar with this phone system now so if im forgetting to mention pertinent info please let me know.

Thanks

adam
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Question by:wolfgordon
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Alex Bahar earned 1000 total points
ID: 34532630
Hi Adam,

It is best to look at the logs on your voice gateway.

Could you please advise:
- Which signaling protocol you're using between the call manager and voice gateway? I.e. H.323 MGCP SIP, SCCP
- What is your PSTN interface? I.e. PRI, BRI, FXO

Based on the above answers, you should look at different debugs.

Regards,
Alex
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