Solved

Outlook 2007 sending delay

Posted on 2010-11-18
5
476 Views
Last Modified: 2012-05-10
Hi,
I have a problem with 1 user on our SBS 2008 box.  She has windows 7, office 2007 32 bit.  Just a few days ago she started having a problem sending email.  When she tries to send an
email it just sits in the outbox for several minutes.  This happens when she sends to both internal domain user and external users.  I completely removed the profile and readded it, without cached mode - deleted the ost, still have the issue.  I tried the account from a terminal server running office 2003 with the users account and had the same issue.  I tried using outlook web access and there is no delay!!!
Thoughts?
Thanks - Wayne
0
Comment
Question by:wspjones99
  • 4
5 Comments
 

Expert Comment

by:SELIT
ID: 34172106
How long does it take before the email leaves the outbox? Is your AV working properly? Does it scan the outgoing emails before they leave the outbox? Check your AV configuration for outlook if there was something missing.

When did the user start having this problem? If the above doesn't work, you might want to restore the windows to an earlier date when it last worked. Make sure to ask if there was anything installed on the computer between the restore date you choose and now.
0
 

Author Comment

by:wspjones99
ID: 34250066
Hi,
The email stays in the outbox for about 5 minutes, even if I hit send and receive, which it says completed successfully.  The problem has been going on for a few weeks.  Yesterday I loaded her profile on a new Windows 7 box and the problem followed to the new machine.  I think it is something on the exchange side, the other 50 to 60 users have no problems.
0
 

Author Comment

by:wspjones99
ID: 34665420
Hi,
I reloaded the OS and still have the same problem.  Any thoughts???
Thanks - Wayne
0
 

Accepted Solution

by:
wspjones99 earned 0 total points
ID: 34918440
Hi,
I exported the mailbox, deleted the account, recreated the account and imported the email - works good now.  Only glitch is internal users have to delete the old remembered email address from their autofill or it will bounce - internally.
0
 

Author Closing Comment

by:wspjones99
ID: 34949734
fixed my own problem
0

Featured Post

Optimizing Cloud Backup for Low Bandwidth

With cloud storage prices going down a growing number of SMBs start to use it for backup storage. Unfortunately, business data volume rarely fits the average Internet speed. This article provides an overview of main Internet speed challenges and reveals backup best practices.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

Following basic email etiquette rules will help you write a professional email and achieve a good, lasting impression with your contacts.
Is your Office 365 signature not working the way you want it to? Are signature updates taking up too much of your time? Let's run through the most common problems that an IT administrator can encounter when dealing with Office 365 email signatures.
In this video we show how to create an Address List in Exchange 2013. We show this process by using the Exchange Admin Center. Log into Exchange Admin Center.: First we need to log into the Exchange Admin Center. Navigate to the Organization >> Ad…
The video tutorial explains the basics of the Exchange server Database Availability groups. The components of this video include: 1. Automatic Failover 2. Failover Clustering 3. Active Manager

805 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question