Request Tracker Email.

Posted on 2010-11-18
Medium Priority
Last Modified: 2012-05-10

I am trying to get the email portion setup for Request Tracker and we are trying to do it through SMTP. Does anyone have any basic instructions on how to do this?

Thank you
Question by:Tim
  • 2
LVL 31

Accepted Solution

Frosty555 earned 2000 total points
ID: 34166808
The install guides should help you, but it depends on your installation.


I have followed the "Ubuntu WithEmailFacility" instructions word for word from scratch and was very successful, the instructions are well written. I now have an ubuntu box running as a virtual machine inside of Windows Hyper-V which uses RT and the email facilities to support@mycompany.com work.


The major snag I ran into was configuring ubuntu to talk to my SMTP server, because configuring linux's "Postfix" and "Fetchmail" systems to talk with the correct SSL certificates, authentication etc. to my Exchange Server in Windows Server 2008 was..... painful.

You might want to refer to the Experts Exchange question I posted on it, where I resolved the issue and got Ubuntu to talk to Exchange in order to fetch emails via POP3, and deliver emails by using the Exchange Server as a smarthost to do the relaying:


Author Comment

ID: 34167449
Thank you that helped.

So you need a POP3?

Author Comment

ID: 34167493
I am not worried about incoming mail to RT, I just want to have it send mail. Could I just do this with SMTP?

Featured Post

Free Tool: Port Scanner

Check which ports are open to the outside world. Helps make sure that your firewall rules are working as intended.

One of a set of tools we are providing to everyone as a way of saying thank you for being a part of the community.

Question has a verified solution.

Are you are experiencing a similar issue? Get a personalized answer when you ask a related question.

Have a better answer? Share it in a comment.

Join & Write a Comment

The main intent of this article is to make you aware of ‘Exchange fail to mount’ error, its effects, causes, and solution.
Steps to fix error: “Couldn’t mount the database that you specified. Specified database: HU-DB; Error code: An Active Manager operation fail”
Established in 1997, Technology Architects has become one of the most reputable technology solutions companies in the country. TA have been providing businesses with cost effective state-of-the-art solutions and unparalleled service that is designed…
Whether it be Exchange Server Crash Issues, Dirty Shutdown Errors or Failed to mount error, Stellar Phoenix Mailbox Exchange Recovery has always got your back. With the help of its easy to understand user interface and 3 simple steps recovery proced…

624 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question