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Since updating to Windows Live Mail 2011, we can't send mail from Windows Explorer and get Live Services popup

Posted on 2010-11-18
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Last Modified: 2012-05-10
Hi Experts,

We have a simple Windows 7 workstation that uses Windows Live Mail for e-mail.  Primarily, the user will use it to pick a picture out of my pictures and use the "e-mail" button in Windows Explorer that invokes the default e-mail program (in this case Windows Mail) and send the pictures out.  

Since the update for Windows Live 2011, we now have a problem.  Windows Live Mail 2011 works fine if you go into the actual program.  However, trying to e-mail from Windows Explorer prompts a pop-up to sign into Windows Live Services.  Upon canceling out of that, the e-mail never goes out.  If we check the outbox in Windows Live Mail 2011, the e-mail mesage is there, but won't every go anywhere.

Anyone have any insight?  Thx!
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Question by:Jsmply
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Expert Comment

by:LeeTutor
ID: 34167095
Instead of canceling out the the popup you need to sign in to Windows Live Services. (And thereforethe user must have a Windows Live ID.) When you first open up Windows Live Mail 2011 at the start of the day (or else if you choose the option to keep signed in),  you can sign in to Windows Live Services by clicking on the icon at the rightmost end of the Windows Live Mail toolbar (the icon which has the user's name below it, and the icon is usually the user's account picture.)
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Author Comment

by:Jsmply
ID: 34167388
What if we are not trying to use Windows live services?  We just want to use Windows mail for pop3 email (non hotmail, etc).  
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Accepted Solution

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LeeTutor earned 500 total points
ID: 34167492
Well, I rarely use the other Live services (such as Windows Live Photo Gallery, Windows Live Messenger, or Windows Live Mesh.) And my Windows Live Mail is hooked into a pop3 mail account.  But apparently, you need to log into the service in order to be able to have the Mail To button work in Windows Explorer.
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Author Closing Comment

by:Jsmply
ID: 34168456
Fair enough, you'd think that would be stated on that Window screen.  Either way, we created a Live account and it works, thanks!
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