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Infopath 2007 Not Opening

Posted on 2010-11-18
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Last Modified: 2012-05-10
Hello all! I am a long time reader, but first time asking a question. I've been beating my head on a wall trying to fix this for several hours and figured the experts may be able to help! Currently a handful of machines have this same issue. I am running Windows 7 Enterprise x64, however others are using XP Professional. All systems are members of a domain and the users (myself included) have local Admin rights. Office 2007 is being installed via a push from SCCM. All of the other Office applications work without issue.

First, some history. Initially, opening Infopath 2007 would invoke the Office setup wizard, even though Infopath was already installed. Once that wizard was complete, I would be prompted to provide the install path to OneNote 2003. OneNote was advertised via Group Policy to my User account, however it was never fully installed. Providing the OneNote installation path, the setup process would loop through the Office 2007 setup, then again OneNote 2003. Since then, I've removed the advertisement of OneNote as well as removed and reinstalled Office 2007 multiple times using Add/Remove Programs and the Microsoft cleanup tool found at http://support.microsoft.com/kb/928218/. I've also manually removed several registry entries and configuration files for InfoPath and Office.

Now, when launching Infopath (after a reinstall of course), I get a split second hour glass, then nothing. The install wizard does not show up as before, the application does not launch and there are no errors in Event Viewer.

So, other than the obvious question of "How do I fix this", are there any good tools to remove all traces of Office from the registry? Hundreds of entries seem to remain after uninstalling the software. Since this works on some machines, but not all, I'm assuming registry corruption.

Thank you for any assistance you can provide!

Shane
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Question by:sross_msi
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Expert Comment

by:clayfox
ID: 34167107
I think this is less an infopath issue and more a central deployment / SCCM / Group Ploicy issue.

Have you tried a local install rather than the push?

Completely removed and installed again?

Is this on all computers? Can you login with a new user to that computer (new profile) and get the saem issue?

Can you wipe a fresh one and recreate the issue?

Maybe there is somethign wrong with your source bits of Office 2007 but it will install and run. Somehow as you have deployed it things have gotten messed up.
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Author Comment

by:sross_msi
ID: 34167348
I would disagree with the SCCM install being borked (technical term), but I am willing to try the local install. The location I'm reinstalling from is actually the local cache in the CCM/Cache folder.

To reiterate the scale, or lack of with this issue, we have 400+ machines who have had Office 2007 deployed via SCCM. Of those, I know of 5-10 with the issue, mine included. Others who have reported the problem were fixed simply by providing the OneNote installation files. As stated before, some machines are running XP, others Windows 7 Enterprise x64.

I will do a few more tests this afternoon and report back.

1. Testing another user on an affected machine
2. Readvertising the software using SCCM, after deleting the CCM cache
3. Installing from CD
4. Test on a fresh system using SCCM push

I'm still guessing it is a registry issue, but with the hundreds of remaining entries after uninstall, I don't know where to look.

Thanks!
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Author Comment

by:sross_msi
ID: 34177748
In response to my previous post, I have done the following.

1. Test using another user on an affected machine - Worked!
2. Re-advertised Office 2007 Pro Plus using SCCM - Same issue
3. Install from CD - Installed Enterprise Edition instead of Pro Plus, same issue
4. Test on fresh system - Infopath opens without issue. Was installed via SCCM.

Based on that, my assumption of registry or profile setting corruption seems true.

Removed Office again using the old Windows Installer Cleanup Utility.
Deleted the following folders and files
Local profile folders \AppData\Local\Microsoft\Office\ and \AppData\Roaming\Microsoft\Office\
C:\Users\All Users\Microsoft\Office
C:\Program Files (x86)\Microsoft Office\Office12
C:\Program Files (x86)\Common Files\microsoft shared\Office11
C:\Program Files (x86)\Common Files\microsoft shared\Office12
C:\Program Files (x86)\Common Files\microsoft shared\MSORUN

Deleted the following registry keys
HKCU\Software\Microsoft\Office
HKLM\Software\Microsoft\Office
HKU\.Default\Software\Microsoft\Office
All keys under Hkey_Classes_root that start with InfoPath
Rebooted the machine and tried reinstalling Enterprise Edition. Received errors about several registry keys not having permissions. Anything in HKLM\Software\Microsoft\Windows\CurrentVersion\Installer\UserData\S-1-5-18\Components\ with a subkey 00002109030000000000000000F01FEC regarding Fonts, had corrupt permissions. Fixing the owner and Administrator permissions allowed the install to continue after several hours of work. That may be by design, or the reason the Cleanup Utility was yanked from Microsoft's website.

Problem now, when I launch any of the Office applications, I'm given an error that Office is not installed for the current user and the application closes. Also, came across another issue where apparently Windows has decided to not keep more than two of my restore points in System Restore. Other web searches report the same issue, but apparently work right after a fresh install.
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Accepted Solution

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sross_msi earned 0 total points
ID: 34231793
Due to registry corruption, possibly caused by the Windows Installer Cleanup Utility (removed from Microsoft website for similar issues), and lack of interest in this thread, I have reimaged this system. Additional work on the other affected machines and the errors were eventually cleared up by combinations of removing from install policies, manually uninstalling software as well as running the Cleanup Utility, then reinstalling Office 2007 from SCCM.
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Author Closing Comment

by:sross_msi
ID: 34272898
Lack of interest in the thread. After several days of work, ended up reimaging the system.
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