Still celebrating National IT Professionals Day with 3 months of free Premium Membership. Use Code ITDAY17

x
?
Solved

Windows 7 Pro 64bit, Asus P6TD Deluxe mobo, Intel Core i7-950: Intermittent delay/freezing after resuming from standby

Posted on 2010-11-18
9
Medium Priority
?
971 Views
Last Modified: 2013-11-09
Gentlemen,

This machine was built about a month ago, burned in using one of the BOINC applications for about 10 days, and generally showed good operational reliability.  The computer was installed at the customer location, the BOINC applications uninstalled, and generally showed good operational reliability.  

Note that the computer has a 500GB hybrid hard drive, Seagate Momentus XT.  Video card is PowerColor Radeon HD 5750.  Serial card (which came with unsigned 64 bit drivers, but WindowsUpdate replaced them with signed ones)

As the symptom and sequence is being reported to me, after the computer is not being used for a period of time, the screen will go blank (black), is allowed to remain unused from 15 minutes to about a day, then when the mouse is moved, the Windows desktop appears, the moving mouse can be seen, but clicking on an application will not have an effect.  The hard drive activity light will flash regularly (about 1 per second).  


What I've done so far:

Power options are set to "High Performance".  
Turn off display after: 30 minutes.  (have changed this to 0 now)
Minimum processor state: 0% (this was set to 5% while the machine was being burned in, but all cores on the processor were running at 100% sustained)
PCI Express link state power management = Off
USB Selective Suspend = Off
Hibernate = Never
Allow Hybrid Sleep = Off
Sleep After = Never
Slideshow = available
Turn off hard disk after = 20 minutes (just changed this to Never).


Have reviewed the event log, and no interesting error messages were being reported, other than a long string of identical error messages relating to "schannel".  


My question: How can I learn more about how or why the machine gets into this comatose state of being technically alive but unresponsive, and how to solve it.  


Thank you in advance for your help.  
0
Comment
Question by:ChrisEddy
[X]
Welcome to Experts Exchange

Add your voice to the tech community where 5M+ people just like you are talking about what matters.

  • Help others & share knowledge
  • Earn cash & points
  • Learn & ask questions
  • 5
  • 2
9 Comments
 
LVL 34

Expert Comment

by:jamietoner
ID: 34170795
My bet is it's a problem with the hard drive , I was looking into buying a couple of these drives(raid0) but found to many negatives. Sure they are fast but they have a high failure rate, and a bug in the firmware that has issues with power management and can cause lockups whens they system is idle. Hss it locked up since changing the Turn off HDD to never? Seagate was suppose to be looking it to an update the fix the issue so you may want to check their site for a firmware update.
0
 
LVL 93

Expert Comment

by:nobus
ID: 34170869
you can test the issue by installing another disk
another way of diagnosing is disconnecting all devices not needed :
extra disks, all cd drives, disable sound in bios...
0
 
LVL 3

Author Comment

by:ChrisEddy
ID: 34173408
Gentlemen,


Good ideas, thank you!


No news yet on whether the machine has locked up since yesterday.  Will send a message to the customer and report findings.


I checked the Seagate site here:
http://seagate.custkb.com/seagate/crm/selfservice/search.jsp?DocId=207931&NewLang=en
There is no indication of any firmware updates on this page for the ST95005620AS drive.  Is there another page you were thinking of or might suggest?

No surprise, but I'd rather not run as fast as I could and embrace replacing the hard drive like I haven't seen my spousal unit in 5 years.  The source disk is 500GB; but squishing and cloning to a smaller drive would finish in a reasonable length of time.  I haven't tried to create a bootable drive in the larger-to-smaller direction.  Thoughts on doability?



0
Simple, centralized multimedia control

Watch and learn to see how ATEN provided an easy and effective way for three jointly-owned pubs to control the 60 televisions located across their three venues utilizing the ATEN Control System, Modular Matrix Switch and HDBaseT extenders.

 
LVL 3

Accepted Solution

by:
ChrisEddy earned 0 total points
ID: 34185341
I recd a report from the customer today, saying that the computer has not become frozen again since the last service and the above three "done so far" changes were made.

Requested continued periodic reports of new news and no news.

0
 
LVL 93

Expert Comment

by:nobus
ID: 34186057
hope it stays that way
0
 
LVL 3

Author Comment

by:ChrisEddy
ID: 34214776
Just recd an automated MSG that this q is inactive during thanksgiving dinner.

This q is not inactive.
0
 
LVL 3

Author Comment

by:ChrisEddy
ID: 34388590
Ironic, perhaps.

I have an iPhone, which notifies me with a Mrrp! Whenever a message is recieved.  Even on Sunday.

Since this problem was intermittent, more grace time was appropriate to see if the last changes had a durable effect or not.

I have been in contact with the customer, and the problem has not resurfaced.

Thanks for the human follow through.
0
 
LVL 3

Author Closing Comment

by:ChrisEddy
ID: 34421652
The three "done so far" changes, which relate to not transitioning to different power conservation states, were effective and durable.

Thank you.
0

Featured Post

ATEN's HDBaseT Presentation at InfoComm 2017

Hear ATEN Product Manager YT Liang review HDBaseT technology, highlighting ATEN’s latest solutions as they relate to real-world applications during her presentation at the HDBaseT booth at InfoComm 2017.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

Possible fixes for Windows 7 and Windows Server 2008 updating problem. Solutions mentioned are from Microsoft themselves. I started a case with them from our Microsoft Silver Partner option to open a case and get direct support from Microsoft. If s…
By default the complete memory dump option is disabled in windows . If we want to enable the complete memory dump for a diagnostic purpose, we have a solution for it. here we are using the registry method to enable this.
This Micro Tutorial will give you a basic overview of Windows DVD Burner through its features and interface. This will be demonstrated using Windows 7 operating system.
The viewer will learn how to successfully download and install the SARDU utility on Windows 8, without downloading adware.

715 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question