?
Solved

Set Default "From: " address when sending and replying to emails

Posted on 2010-11-18
2
Medium Priority
?
611 Views
Last Modified: 2012-05-10
I currently have users who share a Help Desk Mailbox. By default (as it should), when replying to or forwarding emails from that Mailbox, the Help Desk email is the default "From". I would like to have the default stay as the actual User, not the shared mailbox.

They do have 'Send As' access for the mailbox (set in Exchange), as there are times when we would like to send emails as that Generic Mailbox.

Thanks!
0
Comment
Question by:Robin_Ottawa
[X]
Welcome to Experts Exchange

Add your voice to the tech community where 5M+ people just like you are talking about what matters.

  • Help others & share knowledge
  • Earn cash & points
  • Learn & ask questions
2 Comments
 
LVL 4

Accepted Solution

by:
Krishnamanoj83 earned 1500 total points
ID: 34174947
Hi,

If the users have sendas permissions, then if they reply that will go as like that mailbox and if they click on forward that mail, then mail will go as like user mailbox

When you reply to that mail, and if you select from as user then mail will go as like the user mailbox

If the user dont have send permissions, then it will not go, and then user needs to use from as his mailbox and needs to send

I think you can use a form and where in you can disable the reply and reply to all, such that you wont see that options in the mail and there by, user will have only option to forward the mail and hence the mail will go as like the user mailbox and if he wants to send mails as like that mailbox then he can use FROM option, hope this will work for you, but you need to do some testing with forms to get the correct results, i have tested only for the meeting requests to disable the forward and forward as i calender by using forms


Regards,
KrishnaManoj K




0
 

Author Closing Comment

by:Robin_Ottawa
ID: 34175008
Thank you! Will try it out.
0

Featured Post

What does it mean to be "Always On"?

Is your cloud always on? With an Always On cloud you won't have to worry about downtime for maintenance or software application code updates, ensuring that your bottom line isn't affected.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

A list of top three free exchange EDB viewers that helps the user to extract a mailbox from an unmounted .edb file and get a clear preview of all emails & other items with just a single click on mailboxes.
In this article I discuss my selections of the Top Four free Outlook OST File Viewers available. Open, view and read even damaged OST files by using these tools. They all provide a clear preview of all data such as emails, notes, tasks, calendars, e…
To show how to generate a certificate request in Exchange 2013. We show this process by using the Exchange Admin Center. Log into Exchange Admin Center.:  First we need to log into the Exchange Admin Center. Navigate to the Servers >> Certificates…
There are cases when e.g. an IT administrator wants to have full access and view into selected mailboxes on Exchange server, directly from his own email account in Outlook or Outlook Web Access. This proves useful when for example administrator want…
Suggested Courses
Course of the Month11 days, 13 hours left to enroll

752 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question