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Set Default "From: " address when sending and replying to emails

I currently have users who share a Help Desk Mailbox. By default (as it should), when replying to or forwarding emails from that Mailbox, the Help Desk email is the default "From". I would like to have the default stay as the actual User, not the shared mailbox.

They do have 'Send As' access for the mailbox (set in Exchange), as there are times when we would like to send emails as that Generic Mailbox.

Thanks!
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Robin_Ottawa
Asked:
Robin_Ottawa
1 Solution
 
Krishnamanoj83Commented:
Hi,

If the users have sendas permissions, then if they reply that will go as like that mailbox and if they click on forward that mail, then mail will go as like user mailbox

When you reply to that mail, and if you select from as user then mail will go as like the user mailbox

If the user dont have send permissions, then it will not go, and then user needs to use from as his mailbox and needs to send

I think you can use a form and where in you can disable the reply and reply to all, such that you wont see that options in the mail and there by, user will have only option to forward the mail and hence the mail will go as like the user mailbox and if he wants to send mails as like that mailbox then he can use FROM option, hope this will work for you, but you need to do some testing with forms to get the correct results, i have tested only for the meeting requests to disable the forward and forward as i calender by using forms


Regards,
KrishnaManoj K




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Robin_OttawaAuthor Commented:
Thank you! Will try it out.
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