[Webinar] Streamline your web hosting managementRegister Today

x
?
Solved

Set Default "From: " address when sending and replying to emails

Posted on 2010-11-18
2
Medium Priority
?
619 Views
Last Modified: 2012-05-10
I currently have users who share a Help Desk Mailbox. By default (as it should), when replying to or forwarding emails from that Mailbox, the Help Desk email is the default "From". I would like to have the default stay as the actual User, not the shared mailbox.

They do have 'Send As' access for the mailbox (set in Exchange), as there are times when we would like to send emails as that Generic Mailbox.

Thanks!
0
Comment
Question by:Robin_Ottawa
2 Comments
 
LVL 4

Accepted Solution

by:
Krishnamanoj83 earned 1500 total points
ID: 34174947
Hi,

If the users have sendas permissions, then if they reply that will go as like that mailbox and if they click on forward that mail, then mail will go as like user mailbox

When you reply to that mail, and if you select from as user then mail will go as like the user mailbox

If the user dont have send permissions, then it will not go, and then user needs to use from as his mailbox and needs to send

I think you can use a form and where in you can disable the reply and reply to all, such that you wont see that options in the mail and there by, user will have only option to forward the mail and hence the mail will go as like the user mailbox and if he wants to send mails as like that mailbox then he can use FROM option, hope this will work for you, but you need to do some testing with forms to get the correct results, i have tested only for the meeting requests to disable the forward and forward as i calender by using forms


Regards,
KrishnaManoj K




0
 

Author Closing Comment

by:Robin_Ottawa
ID: 34175008
Thank you! Will try it out.
0

Featured Post

Easily manage email signatures in Office 365

Managing email signatures in Office 365 can be a challenging task if you don't have the right tool. CodeTwo Email Signatures for Office 365 will help you implement a unified email signature look, no matter what email client is used by users. Test it for free!

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

Exchange database can often fail to mount thereby halting the work of all users connected to it. Finding out why database isn’t mounting is crucial and getting the server back online. Stellar Phoenix Mailbox Exchange Recovery is a champion product t…
The Exchange database may sometimes fail to mount owing to various technical reasons. A dismounted EDB file can be the source of many Exchange errors including mailbox inaccessibility for users. Resolving the root cause of mounting problems becomes …
Many of my clients call in with monstrous Gmail overloading issues with Outlook. A quick tip is to turn off the All Mail and Important folders from synching. Here is a quick video I made to show you how to turn off these and other folders in Gmail s…
Whether it be Exchange Server Crash Issues, Dirty Shutdown Errors or Failed to mount error, Stellar Phoenix Mailbox Exchange Recovery has always got your back. With the help of its easy to understand user interface and 3 simple steps recovery proced…
Suggested Courses
Course of the Month10 days, 11 hours left to enroll

612 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question