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Unable to connect to terminal server via Remote Desktop Web Connection

Posted on 2010-11-18
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Last Modified: 2013-11-21
We have a laptop that been using our firm's Terminal Server via Internet Explorer 8 using the Remote Desktop Web Connection and it simply stopped responding and started throwing error messages.  (Windows 7 - 64-bit) When I got a hold of it, I seen it was also having stack overflow errors.  I upgraded to IE9 (beta) and the stack overflow errors have stopped but I cannot connect using the RDWC.  Upon initial install or thereafter after resetting in Tools/Advanced, I get a message that ActiveX Control needs to be installed.  I do that (though I'm not seeing anything happening) and though the page looks fine, the Connect button can be pressed, but nothing happens.  I'm at a complete loss.  I have the laptop here in the office trying to connect using the server name/tsweb as I do with all of the computers, and it won't connect.  Note that I can sign on to the terminal server with this user's name and password from several other computers though these are all runnings Window XPP, and the Server is Windows 2003.  Again have to point out that until last week, the computer connected fine and I understand there were no updates done to the system and that user is aware of.  Also noticed upon the initial error (before upgrade to IE9) that the UserAgent was Mozilla.  She's not running Firefox.  She has IE and Chrome.  Cannot connect using Chrome either - click on Connect button, does nothing.  Hope there's a quick and easy solution!!
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Question by:lkretzBK
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Expert Comment

by:SteveJ
ID: 34183985
Can you connect using RDC? Perhaps it's an authentication issue. Can you trace the connection attempt to see why / what's actually happening?

Good luck,
SteveJ
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Author Comment

by:lkretzBK
ID: 34188286
How do I do that?  
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Accepted Solution

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SteveJ earned 2000 total points
ID: 34188455
To use RDC, click Start / Run  and enter "mstsc". This will try and connect without sending login credentials.

Tracing is a little more difficult to explain if you are new to that concept. I'll have a little time later this morning to help with that if you'd like.

Good luck,
SteveJ
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Author Comment

by:lkretzBK
ID: 34230805
I'm sorry I hadn't gotten back to you.  I am still waiting for the person to bring her laptop back into the office so we can look into the problem further. Sorry again!!  
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LVL 16

Expert Comment

by:SteveJ
ID: 34234675
No worries,

Good luck,
SteveJ
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Author Comment

by:lkretzBK
ID: 34503407
I apologize but have had to abandon this question as the laptop in question has now been replaced!  Soooo no laptop.  No problem! lol
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Author Closing Comment

by:lkretzBK
ID: 34503421
I'm sure this would have solved the problem, had we been able to attempt it but the problem user never brought their laptop back in to check out.
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