Solved

Entourage crashes when opening email with signature

Posted on 2010-11-18
9
757 Views
Last Modified: 2012-06-21
I have a client with Entourage 2008 that when she receives and attempts to open an email from a coworker with her signature it closes out of Entourage, gives me the option to send an error report and then reopens Entourage.  After Entourage reopens, she is able to open the email with no problems.  I have deleted her deleted items, moved sent items to another folder, and deleted the Entourage Temp folder inside Microsoft User Data folder.  She is using an Exchange account on Exchange 2007.

Any ideas?
0
Comment
Question by:xpconsult
  • 5
  • 3
9 Comments
 
LVL 3

Expert Comment

by:toroblanco2002
ID: 34170024
I will try to remove her email profile and re-added again and see if that solves the issue.

Regards,
0
 
LVL 10

Expert Comment

by:robertcerny
ID: 34179319
start up Entourage with Option key pressed down to bring up the Verify/Rebuild window and try to repair user's database
0
 

Author Comment

by:xpconsult
ID: 34179873
I have tried the verify/rebuild and that did not fix the problem.  I will try wiping out the account and re-adding it on Monday.
0
 

Author Comment

by:xpconsult
ID: 34249067
Attempted the recreation of email account but that did not fix the problem.

It only happens with 1 person that when she sends her an email with her signature it crashes Entourage.

Any more ideas?
0
Is Your Active Directory as Secure as You Think?

More than 75% of all records are compromised because of the loss or theft of a privileged credential. Experts have been exploring Active Directory infrastructure to identify key threats and establish best practices for keeping data safe. Attend this month’s webinar to learn more.

 
LVL 3

Expert Comment

by:toroblanco2002
ID: 34253623
If she doesnt include the signature, does it work?
0
 
LVL 3

Expert Comment

by:toroblanco2002
ID: 34253627
How about creating the signature from scratch.
0
 

Author Comment

by:xpconsult
ID: 34257334
If the person that is sending her an email does not include her signature, then yes, she is able to receive the message with no problem.  If the sender sends an email with no signature and attachments, then she is again able to receive the message.  But, as soon as she includes her signature, regardless if there are attachments or not, Entourage crashes.  Her signature does have hyperlinks included in it if that matters.
0
 

Accepted Solution

by:
xpconsult earned 0 total points
ID: 34301229
Received a call from the person yesterday stating that it is no longer happening.  This is almost a week after recreating the email account so I can't really say that was the solution.
0
 

Author Closing Comment

by:xpconsult
ID: 34332938
Solutions I received from other techs did not work.
0

Featured Post

Is Your Active Directory as Secure as You Think?

More than 75% of all records are compromised because of the loss or theft of a privileged credential. Experts have been exploring Active Directory infrastructure to identify key threats and establish best practices for keeping data safe. Attend this month’s webinar to learn more.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

Suggested Solutions

Title # Comments Views Activity
Office 2016 Install Options 11 60
Issue to mail 11 74
Software / tools to maintain policy / procedure docs with signoff capability 6 92
Exchange on iphone 16 49
In this article we discuss how to recover the missing Outlook 2011 for Mac data like Emails and Contacts manually.
An analysis of the phishing scam that has been affecting Google users, along with steps to take for protection, as well as what to do if you receive one of the emails.
This video shows where to find templates, what they are used for, and how to create and save a custom template using Microsoft Word.
The viewer will learn how to use a discrete random variable to simulate the return on an investment over a period of years, create a Monte Carlo simulation using the discrete random variable, and create a graph to represent the possible returns over…

863 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question

Need Help in Real-Time?

Connect with top rated Experts

22 Experts available now in Live!

Get 1:1 Help Now