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Printer Problems

Posted on 2010-11-18
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Last Modified: 2012-05-10
I tried to install USB to Parallel printer cable to a parallel printer and started having problems with all printers even network printers. It keeps telling me the print spooler is not started to start the print spooler or restart the computer. Then I got the following message " Function address 0x69de7ba5 caused a protection fault. (exception code 0xc0000005)
Some or all property page(s) may not be displayed. I can not connect to certain printers until I restart the print spooler then I can connect one time then have to restart the print spooler again.
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Question by:cyoun001
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21 Comments
 
LVL 2

Expert Comment

by:joshgeake
Comment Utility
What does the event viewer report? It should give some (normally highly vague) reason why the print spooler service stopped.
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Author Comment

by:cyoun001
Comment Utility
The following is from event viewer

Log Name:      Microsoft-Windows-PrintService/Admin
Source:        Microsoft-Windows-PrintService
Date:          11/18/2010 5:55:16 PM
Event ID:      602
Task Category: Client-side rendering
Level:         Error
Keywords:      Client Side Rendering (CSR),Classic Spooler Event
User:          CEI\cyoun001
Computer:      CEI8.cei.local
Description:
The print spooler failed to reopen an existing printer connection because it could not read the configuration information from the registry key S-1-5-21-2716589573-1642372169-821230542-1137\Printers\Connections\,,cei01,HPFront. This can occur if the key name or values are malformed or missing.
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
  <System>
    <Provider Name="Microsoft-Windows-PrintService" Guid="{747EF6FD-E535-4D16-B510-42C90F6873A1}" />
    <EventID>602</EventID>
    <Version>0</Version>
    <Level>2</Level>
    <Task>41</Task>
    <Opcode>12</Opcode>
    <Keywords>0x8000000000008800</Keywords>
    <TimeCreated SystemTime="2010-11-18T22:55:16.779199800Z" />
    <EventRecordID>4901</EventRecordID>
    <Correlation />
    <Execution ProcessID="1476" ThreadID="388" />
    <Channel>Microsoft-Windows-PrintService/Admin</Channel>
    <Computer>CEI8.cei.local</Computer>
    <Security UserID="S-1-5-21-2716589573-1642372169-821230542-1137" />
  </System>
  <UserData>
    <CSRRegistryFailed xmlns:auto-ns3="http://schemas.microsoft.com/win/2004/08/events" xmlns="http://manifests.microsoft.com/win/2005/08/windows/printing/spooler/core/events">
      <RegistryKey1>S-1-5-21-2716589573-1642372169-821230542-1137\Printers\Connections</RegistryKey1>
      <RegistryKey2>,,cei01,HPFront</RegistryKey2>
    </CSRRegistryFailed>
  </UserData>
</Event>
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Expert Comment

by:joshgeake
Comment Utility
Looks either driver or permissions based.
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Expert Comment

by:toroblanco2002
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Author Comment

by:cyoun001
Comment Utility
That didn't work below are three different error from event viewer this morning after running both scans above.
Number 1
Log Name:      Application
Source:        Application Error
Date:          11/19/2010 8:53:58 AM
Event ID:      1000
Task Category: (100)
Level:         Error
Keywords:      Classic
User:          N/A
Computer:      CEI8.cei.local
Description:
Faulting application name: spoolsv.exe, version: 6.1.7600.16661, time stamp: 0x4c6f578f
Faulting module name: hpzpnp.dll, version: 1.0.0.2, time stamp: 0x46932178
Exception code: 0xc0000005
Fault offset: 0x0000651e
Faulting process id: 0x644
Faulting application start time: 0x01cb87f1314ca753
Faulting application path: C:\Windows\System32\spoolsv.exe
Faulting module path: \\?\C:\Windows\System32\spool\drivers\w32x86\3\hpzpnp.dll
Report Id: 743ede6f-f3e4-11df-99fe-002481128ce5
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
  <System>
    <Provider Name="Application Error" />
    <EventID Qualifiers="0">1000</EventID>
    <Level>2</Level>
    <Task>100</Task>
    <Keywords>0x80000000000000</Keywords>
    <TimeCreated SystemTime="2010-11-19T13:53:58.000000000Z" />
    <EventRecordID>2936</EventRecordID>
    <Channel>Application</Channel>
    <Computer>CEI8.cei.local</Computer>
    <Security />
  </System>
  <EventData>
    <Data>spoolsv.exe</Data>
    <Data>6.1.7600.16661</Data>
    <Data>4c6f578f</Data>
    <Data>hpzpnp.dll</Data>
    <Data>1.0.0.2</Data>
    <Data>46932178</Data>
    <Data>c0000005</Data>
    <Data>0000651e</Data>
    <Data>644</Data>
    <Data>01cb87f1314ca753</Data>
    <Data>C:\Windows\System32\spoolsv.exe</Data>
    <Data>\\?\C:\Windows\System32\spool\drivers\w32x86\3\hpzpnp.dll</Data>
    <Data>743ede6f-f3e4-11df-99fe-002481128ce5</Data>
  </EventData>
</Event>

Number 2

Log Name:      System
Source:        Service Control Manager
Date:          11/19/2010 8:53:58 AM
Event ID:      7031
Task Category: None
Level:         Error
Keywords:      Classic
User:          N/A
Computer:      CEI8.cei.local
Description:
The Print Spooler service terminated unexpectedly.  It has done this 2 time(s).  The following corrective action will be taken in 60000 milliseconds: Restart the service.
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
  <System>
    <Provider Name="Service Control Manager" Guid="{555908d1-a6d7-4695-8e1e-26931d2012f4}" EventSourceName="Service Control Manager" />
    <EventID Qualifiers="49152">7031</EventID>
    <Version>0</Version>
    <Level>2</Level>
    <Task>0</Task>
    <Opcode>0</Opcode>
    <Keywords>0x8080000000000000</Keywords>
    <TimeCreated SystemTime="2010-11-19T13:53:58.386651300Z" />
    <EventRecordID>8896</EventRecordID>
    <Correlation />
    <Execution ProcessID="516" ThreadID="2924" />
    <Channel>System</Channel>
    <Computer>CEI8.cei.local</Computer>
    <Security />
  </System>
  <EventData>
    <Data Name="param1">Print Spooler</Data>
    <Data Name="param2">2</Data>
    <Data Name="param3">60000</Data>
    <Data Name="param4">1</Data>
    <Data Name="param5">Restart the service</Data>
  </EventData>
</Event>

Number 3

Log Name:      Microsoft-Windows-PrintService/Admin
Source:        Microsoft-Windows-PrintService
Date:          11/19/2010 8:53:57 AM
Event ID:      513
Task Category: Routing print spooler command(s)
Level:         Error
Keywords:      Router,Classic Spooler Event
User:          CEI\cyoun001
Computer:      CEI8.cei.local
Description:
Group Policy was unable to add per computer connection \\cei01\HPColorL. Error code 0xbc4. This can occur if the name of the printer connection is incorrect, or if the print spooler cannot contact the print server.
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
  <System>
    <Provider Name="Microsoft-Windows-PrintService" Guid="{747EF6FD-E535-4D16-B510-42C90F6873A1}" />
    <EventID>513</EventID>
    <Version>0</Version>
    <Level>2</Level>
    <Task>39</Task>
    <Opcode>12</Opcode>
    <Keywords>0x8000000000002800</Keywords>
    <TimeCreated SystemTime="2010-11-19T13:53:57.138649100Z" />
    <EventRecordID>5076</EventRecordID>
    <Correlation />
    <Execution ProcessID="1604" ThreadID="348" />
    <Channel>Microsoft-Windows-PrintService/Admin</Channel>
    <Computer>CEI8.cei.local</Computer>
    <Security UserID="S-1-5-21-2716589573-1642372169-821230542-1137" />
  </System>
  <UserData>
    <RouterError xmlns:auto-ns3="http://schemas.microsoft.com/win/2004/08/events" xmlns="http://manifests.microsoft.com/win/2005/08/windows/printing/spooler/core/events">
      <Name>\\cei01\HPColorL</Name>
      <Error>0xbc4</Error>
    </RouterError>
  </UserData>
</Event>
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Expert Comment

by:joshgeake
Comment Utility
reads like a stuffed driver.
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Author Comment

by:cyoun001
Comment Utility
What can I do for that?
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Author Comment

by:cyoun001
Comment Utility
Can you explain to me what a stuffed drive is? and how i can fix it.
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Author Comment

by:cyoun001
Comment Utility
I can't get the print spooler to stay running either
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Author Comment

by:cyoun001
Comment Utility
Also if the can get the printer property to open and look under ports there are no ports for any of the printers
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Author Comment

by:cyoun001
Comment Utility
That has been no help from Expert Echange so I would like to give whoever is over this a big FAT FFFFF and NO POINTS
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LVL 61

Expert Comment

by:gheist
Comment Utility
Print spooler runs on demand. There is no way to keep it running unless you share printers on the network.

hp module crashes. please change print processor to winprint, and/or use driver designed for Windows 7
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LVL 21

Assisted Solution

by:wyliecoyoteuk
wyliecoyoteuk earned 250 total points
Comment Utility
I would uninstall the USB to parallel adaptor and its driver, as that is probably the source of the problem.
Make sure that you have the correct windows 7 driver for the adaptor.
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LVL 61

Assisted Solution

by:gheist
gheist earned 250 total points
Comment Utility
hpzpnp is printer detection tool from HP
probably USB-LPT connector is not bi-directional enough for it....
Can you mention make and model of your USB-LPT and model of your HP printer?
i will suggest "simplest" drivers just to make it work.
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Author Comment

by:cyoun001
Comment Utility
I have repaired it myself. I restored it to an earlier date then restalled the updated drives for the USB to parallel printer. And all is working.
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Author Comment

by:cyoun001
Comment Utility
I have repaired it myself. I restored it to an earlier date then restalled the updated drives for the USB to parallel printer. And all is working.

This problem took one of my workstations out for almost a week. Then I could not get a solution from Experts Exchange I had to do whatever i had to do to get the system backup.
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Accepted Solution

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cyoun001 earned 0 total points
Comment Utility
I have repaired it myself. I restored it to an earlier date then restalled the updated drives for the USB to parallel printer. And all is working.

This problem took one of my workstations out for almost a week. Then I could not get a solution from Experts Exchange I had to do whatever i had to do to get the system backup.
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Author Comment

by:cyoun001
Comment Utility
restored it to an earlier date then restalled the updated drives for the USB to parallel printer. And all is working.

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Author Closing Comment

by:cyoun001
Comment Utility
I restored it to an earlier date then restalled the updated drives for the USB to parallel printer. And all is working.
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