Link to home
Start Free TrialLog in
Avatar of itontap001
itontap001

asked on

Why would internal Email from Google Apps filtered as junk email by Outlook 2007?


I have included _spf.google.com in my company's domain SPF record as describe in Google Apps help - http://www.google.com/support/a/bin/answer.py?answer=60764

_spf.google.com      IN      TXT      v=spf1 ip4:216.239.32.0/19 ip4:64.233.160.0/19 ip4:66.249.80.0/20 ip4:72.14.192.0/18 ip4:209.85.128.0/17 ip4:66.102.0.0/20 ip4:74.125.0.0/16 ip4:64.18.0.0/20 ip4:207.126.144.0/20 ip4:173.194.0.0/16 ?all

But from the email header I can see that it is sending out from mail-px0-f172.google.com (209.85.212.172) which is not in the above ip address range. The most closely matched is ip4:209.85.128.0/17. Am I or Google missing something here? Any help is very much appreciated!


mail-px0-f172.google.com (209.85.212.172)
SOLUTION
Avatar of OriNetworks
OriNetworks

Link to home
membership
This solution is only available to members.
To access this solution, you must be a member of Experts Exchange.
Start Free Trial
Avatar of itontap001
itontap001

ASKER

thank you OriNetworks for pointing that out, could you explain why even with _spf.google.com added to our SPF TXT record, emailing internally for users using Google Apps Gmail to users using another mail service provider will trigger Outlook to mark it as junk and filter to junk email folder?

For most of our users, our email are hosted with another mail service provider - XX. Some of our users uses Google App and their email are forwarded to Gmail to alias domain (e.g user@m.domainname.com) from XX mail server receiving mail for (e.g. user@domainname.com).

So when Google Apps users email some other internal users whose email is hosted with XX, the email gets filtered by Outlook client as junk email. Any ideas would be greatly appreciated.

SOLUTION
Link to home
membership
This solution is only available to members.
To access this solution, you must be a member of Experts Exchange.
Start Free Trial
ASKER CERTIFIED SOLUTION
Link to home
membership
This solution is only available to members.
To access this solution, you must be a member of Experts Exchange.
Start Free Trial