<div>
Change the Hyperterm settings to 9600,N,8,1 and try again. 
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Change the Hyperterm settings to 9600,N,8,1 and try again.

<div>
same error message comes up.
</div>


<div>
You could try 38400 or 19200 in case it has been set to some odd setting. Is the box actually working? What model is it?
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You could try 38400 or 19200 in case it has been set to some odd setting. Is the box actually working? What model is it?

<div>
Do you try connecting using a different computer?<br />
Could be the firewall ya know.
</div>


Do you try connecting using a different computer?
Could be the firewall ya know.

<div>
Maybe grab a copy of Putty and try that instead of Hyperterminal. What cable are you using to connect? It could also be a hardware fault. If you have it connected, set to 9600 and then restart the device, do you see any normal entries as it starts up?
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Maybe grab a copy of Putty and try that instead of Hyperterminal. What cable are you using to connect? It could also be a hardware fault. If you have it connected, set to 9600 and then restart the device, do you see any normal entries as it starts up?

<div>
none of that worked. &nbsp;i tried another machine and still no dice. &nbsp;could it be the actually wall jack?
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none of that worked.  i tried another machine and still no dice.  could it be the actually wall jack?

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<div class="content wysiwyg-content">
Please check screen shot below. &nbsp;this is the message i get when trying to connect to my hyperterminal. &nbsp;has anyone ever seen this before? &nbsp;thanks.<br />
<a href="https://filedb.experts-exchange.com/incoming/2010/11_w47/371488/HyperTerminal-Error.jpg" target="_blank" class="file-inline" title="HyperTerminal Error Code (75 KB)"><svg xmlns="http://www.w3.org/2000/svg" viewBox="0 0 512 512"><path d="M67.508 468.467c-58.005-58.013-58.016-151.92 0-209.943l225.011-225.04c44.643-44.645 117.279-44.645 161.92 0 44.743 44.749 44.753 117.186 0 161.944l-189.465 189.49c-31.41 31.413-82.518 31.412-113.926.001-31.479-31.482-31.49-82.453 0-113.944L311.51 110.491c4.687-4.687 12.286-4.687 16.972 0l16.967 16.971c4.685 4.686 4.685 12.283 0 16.969L184.983 304.917c-12.724 12.724-12.73 33.328 0 46.058 12.696 12.697 33.356 12.699 46.054-.001l189.465-189.489c25.987-25.989 25.994-68.06.001-94.056-25.931-25.934-68.119-25.932-94.049 0l-225.01 225.039c-39.249 39.252-39.258 102.795-.001 142.057 39.285 39.29 102.885 39.287 142.162-.028A739446.174 739446.174 0 0 1 439.497 238.49c4.686-4.687 12.282-4.684 16.969.004l16.967 16.971c4.685 4.686 4.689 12.279.004 16.965a755654.128 755654.128 0 0 0-195.881 195.996c-58.034 58.092-152.004 58.093-210.048.041z"/></svg>HyperTerminal-Error.jpg</a>
</div>
</div>


HyperTerminal-Error.jpg

Please check screen shot below.  this is the message i get when trying to connect to my hyperterminal.  has anyone ever seen this before?  thanks.

HyperTerminal

Cisco PIX is a dedicated hardware firewall appliance; the Cisco Adaptive Security Appliance (ASA) is a firewall and anti-malware security appliance that provides unified threat management and protection the PIX does not. Other Cisco devices and systems include routers, switches, storage networking, wireless and the software and hardware for PIX Firewall Manager (PFM), PIX Device Manager (PDM) and Adaptive Security Device Manager (ASDM).