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Backup Exec 12.5 restore of mailbox fails with "unable to attach to a resource"

Posted on 2010-11-18
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Last Modified: 2013-12-01
I am attempting to restore a users Exchange 2003 inbox using Symantec Backup Exec 12.5. The backup was made to an RD1000 cartridge and was verified  good. When I start the restore job, I immediately get the following error:

The job failed with the following error: Unable to attach to a resource.  Make sure that all selected resources exist and are online, and then try again.

For additional information regarding this error refer to link V-79-57344-33932

 
I have the correct cartridge for the RD1000 in the drive. The remote Agent is running on the Exchange server, so I am not sure what resource it is referring to. No other details are provided.

Any help on this issue would be appreciated.
Thanks!

Derek
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Question by:coeurdcom
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6 Comments
 

Author Comment

by:coeurdcom
ID: 34170002
Also, for some reason, I am unable to catalog the cartridge with the correct backup on it. I can inventory it, but the catalog option is grayed out. So, when I go to restore specifically from that media from the Device tab, it tells me it can't because the media has not been cataloged. This probably has something to do with the issue, so I thought I would mention it.

Thanks,

Derek
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Expert Comment

by:broy55
ID: 34170046
I had a similar problem restoring from tapes. I had to do a complete inventory to make the restore work. Are you restoring from an incremental backup? because you may need to insert the tape with the full backup set first. Do you have a multitape unit, or a singel tape backup unit?
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Author Comment

by:coeurdcom
ID: 34170121
Hi broy55, thanks for the reply!

It's a single 320GB RD1000 cartridge, set up as a backup to removable disk, full backup (no incremental). I did an inventory several times on the media, but no changes to the grayed out "catalog".

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Expert Comment

by:Dunedan79
ID: 34251868
Is this an older backup? I have had to on occasion export a piece of media then run the catalog to import it again.
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Accepted Solution

by:
coeurdcom earned 0 total points
ID: 34253067
Actually I worked this out with Symantec support. The backup exec user account did not have an Exchange mailbox and did not have appropriate permissions in Exchange System Manager. Fixing these two issues allowed me to open the resource and restore the mailbox.

Thanks everyone who offered advice and suggestions!

Derek
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Author Closing Comment

by:coeurdcom
ID: 34281165
Solution was found while working with Symantec support.
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